FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 15: Communication: Listening Is the Key to Understanding

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 21

Multiple Choice

Review LaterAdd Note

Review Later

The medium used to carry a message is called a communication __________.*

A) transmission
B) channel
C) reception
D) line

Correct Answer

verified

Show Answer

Question 22

Multiple Choice

Review LaterAdd Note

Review Later

Which of these management actions is liable to decrease the chance of filtering?*

A) Allowing a highly charged political environment to develop.
B) Punishing the bearer of bad news.
C) Making employees accountable for the results of their activities.
D) Fostering a learning environment where mistakes are treated as growth opportunities.

Correct Answer

verified

Show Answer

Question 23

Multiple Choice

Review LaterAdd Note

__________ communication occurs when the receiver fully understands the intended meaning of the message.

Generally, American managers rate fairly high in communication skills.

The majority of a message's impact on the receiver is determined by nonverbal communications.

Which part of the communication process does the sender really control?*

A communication channel that is capable of carrying enough information to assure good personal two way communications is said to have __________.

To be successful in cross-cultural communication, you have to be sensitive to others and willing to learn how others see things.

Explain the "trade-off" involved in working toward effective and efficient communication.

Anything that interferes with the quality of the communication process is called _________.

__________ involves being honest and openly sharing accurate and complete information.

Channel richness is determined by the efficiency of the communication channel.

The __________ uses computer technologies to transmit information around informal networks inside and outside of organizations.

Americans look each other in the eye to convey honesty, while other cultures are uncomfortable with this practice. This could be a source of __________.*

The final step in effective communication occurs when:*

Tom is trying to save money by calling an important customer instead of flying in to talk to him directly. Tom is trading communication __________ for communication __________.

__________ is the tendency to consider one's own culture superior to any other.

What form of communication provides the highest quality and quantity of information?*

The five rules of active listening include all of the following EXCEPT:*

The use of appropriate manners and behaviors in cross-cultural situations is called __________.*