Question 1

Which of the following statements would Elton Mayo have most likely made soon after concluding his Hawthorne studies?

Accepted Answer

A)   Employees are not lazy,but they normally lack direction and respond best to an autocratic style of management.
B)   The key to increasing productivity is to provide employees with the best possible physical working conditions.
C)   When employees are put into an isolated group,their natural tendency is to compete against each other and establish a natural "pecking order".
D)   Employees who enjoy their work environment and believe they are respected are likely to be more productive employees.

Question 2

Job enrichment is based on Herzberg's higher motivators,such as responsibility,achievement,and recognition.

Accepted Answer

A) True 
 B)False

Question 3

The basic principle of equity theory is that employees try to:

Accepted Answer

A)   maintain equity between inputs and outputs compared to people in similar positions.
B)   ensure that performance standards are fair and attainable.
C)   earn as much as possible with as little work as possible.
D)   achieve the mutually agreed upon goals of management and employees.

Question 4

One implication of goal-setting theory is that goals should be:

Accepted Answer

A)   set by top management.
B)   relatively easy to achieve.
C)   set at a level that slightly exceeds the ability of employees to achieve them.
D)   set through a process that involves all persons responsible for formulating and implementing the goals.

Question 5

The major benefit of open communication in a company setting is:

Accepted Answer

A)   a more directed flow of information.
B)   motivated employees.
C)   the ability to utilize the technique known as extinction.
D)   activation vs.passivication.

Question 6

Herzberg found that the sense of achievement employees experienced when they performed their jobs was an important motivator.

Accepted Answer

A) True 
 B)False

Question 7

Maslow placed _________ needs at the highest level of his hierarchy.

Accepted Answer

A)   self-actualization
B)   esteem
C)   deferred
D)   social

Question 8

Frank and Lillian Gilbreth thought that every job could be broken down into a series of elementary motions that they called:

Accepted Answer

A)   therbligs.
B)   elementary steps.
C)   micromotions.
D)   lillifranks.

Question 9

Dr.Mo T.Vadar,a professor of psychology at a respected university,is planning a study of the factors that affect the motivation of employees.Dr.Vadar is concerned that the results of his experiments may be misleading because employees in an experimental group tend to behave differently when they know they are being studied.This concern shows that Dr.Vadar is aware of the:

Accepted Answer

A)   Hawthorne effect.
B)   Taylor effect.
C)   potential confusion between Theory X and Theory Y.
D)   Heisenberg principle.

Question 10

Expectancy theory suggests that managers attempting to improve employee performance would be well advised to:

Accepted Answer

A)   make sure that all employees are expected to meet the same standards.
B)   focus on setting monetary rewards for meeting the standards.
C)   set attainable performance goals.
D)   keep salaries earned by employees confidential.

Question 11

According to Maslow,a satisfied need is no longer a motivator.

Accepted Answer

A) True 
 B)False

Question 12

Herzberg's research found that improvements in the work environment were a more effective way to motivate employees than improvements in job content.

Accepted Answer

A) True 
 B)False

Question 13

In a low context culture,employees are less likely to place emphasis on relationship building.They want to jump right in and get the job done.

Accepted Answer

A) True 
 B)False

Question 14

Maureen's supervisor was so impressed by her work that he named her the employee of the month.This praise from her supervisor is an example of a(n) _________ reward.

Accepted Answer

A)   extrinsic
B)   intrinsic
C)   secondary
D)   extraneous

Question 15

The most important impact of the Hawthorne studies was that it:

Accepted Answer

A)   helped managers find the level of lighting associated with optimum productivity.
B)   showed that employees could be programmed like machines to perform simple repetitive tasks,and thus led to the development of assembly lines.
C)   changed the direction of research away from Taylor's scientific management toward the study of human-based management.
D)   showed that physical working conditions have no impact on worker productivity.

Question 16

Safety needs are placed at the lowest level in Maslow's hierarchy of needs.

Accepted Answer

A) True 
 B)False

Question 17

In a high context culture,relationship building is motivational.

Accepted Answer

A) True 
 B)False

Question 18

According to the Connecting with Small Business box titled,"A Little Fun Can Be a Big Motivator",small businesses can and do put thought into motivating employees to perform at high levels.The box highlights companies who provide mentoring activities for new employees and other companies who believe that stress release type activities re-energizes employees.

Accepted Answer

A) True 
 B)False

Question 19

The key to achieving task identity is to design jobs that demand the use of many different skills.

Accepted Answer

A) True 
 B)False

Question 20

Several advocacy groups in the U.S.monitor firms that do business with sweatshops in developing nations.These watchdog groups are concerned about human rights abuses in foreign factories,often citing unsafe and unclean working conditions.Recently,business experts have shed new light on this issue,stating that these factories that do not meet the standards of developed nations are still perceived by their workers as a better way of life than what they had before because these employers offer steady wages.According to Maslow,these workers are motivated to satisfy which of his hierarchy of needs?

Accepted Answer

A)   Self-actualization needs
B)   Social needs
C)   Safety needs
D)   Physiological needs

Exam 10: Motivating Employees

Correct Answer
verified

Maslow placed _________ needs at the highest level of his hierarchy.

Correct Answer
verified

The major benefit of open communication in a company setting is:

Correct Answer
verified

Correct Answer
verified

The key to achieving task identity is to design jobs that demand the use of many different skills.

Correct Answer
verified

Herzberg found that the sense of achievement employees experienced when they performed their jobs was an important motivator.

Correct Answer
verified

The basic principle of equity theory is that employees try to:

Correct Answer
verified

Which of the following statements would Elton Mayo have most likely made soon after concluding his Hawthorne studies?

Correct Answer
verified

Herzberg's research found that improvements in the work environment were a more effective way to motivate employees than improvements in job content.

Correct Answer
verified

According to Maslow,a satisfied need is no longer a motivator.

Correct Answer
verified

In a low context culture,employees are less likely to place emphasis on relationship building.They want to jump right in and get the job done.

Correct Answer
verified

In a high context culture,relationship building is motivational.

Correct Answer
verified

Expectancy theory suggests that managers attempting to improve employee performance would be well advised to:

Correct Answer
verified

One implication of goal-setting theory is that goals should be:

Correct Answer
verified

Correct Answer
verified

The most important impact of the Hawthorne studies was that it:

Correct Answer
verified

Job enrichment is based on Herzberg's higher motivators,such as responsibility,achievement,and recognition.

Correct Answer
verified

Frank and Lillian Gilbreth thought that every job could be broken down into a series of elementary motions that they called:

Correct Answer
verified

Safety needs are placed at the lowest level in Maslow's hierarchy of needs.

Correct Answer
verified

Maureen's supervisor was so impressed by her work that he named her the employee of the month.This praise from her supervisor is an example of a(n) _________ reward.

Correct Answer
verified

Exam 10: Motivating Employees

Correct AnswerverifiedShow Answer

Maslow placed _________ needs at the highest level of his hierarchy.

Correct AnswerverifiedShow Answer

The major benefit of open communication in a company setting is:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The key to achieving task identity is to design jobs that demand the use of many different skills.

Correct AnswerverifiedShow Answer

Herzberg found that the sense of achievement employees experienced when they performed their jobs was an important motivator.

Correct AnswerverifiedShow Answer

The basic principle of equity theory is that employees try to:

Correct AnswerverifiedShow Answer

Which of the following statements would Elton Mayo have most likely made soon after concluding his Hawthorne studies?

Correct AnswerverifiedShow Answer

Herzberg's research found that improvements in the work environment were a more effective way to motivate employees than improvements in job content.

Correct AnswerverifiedShow Answer

According to Maslow,a satisfied need is no longer a motivator.

Correct AnswerverifiedShow Answer

In a low context culture,employees are less likely to place emphasis on relationship building.They want to jump right in and get the job done.

Correct AnswerverifiedShow Answer

In a high context culture,relationship building is motivational.

Correct AnswerverifiedShow Answer

Expectancy theory suggests that managers attempting to improve employee performance would be well advised to:

Correct AnswerverifiedShow Answer

One implication of goal-setting theory is that goals should be:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The most important impact of the Hawthorne studies was that it:

Correct AnswerverifiedShow Answer

Job enrichment is based on Herzberg's higher motivators,such as responsibility,achievement,and recognition.

Correct AnswerverifiedShow Answer

Frank and Lillian Gilbreth thought that every job could be broken down into a series of elementary motions that they called:

Correct AnswerverifiedShow Answer

Safety needs are placed at the lowest level in Maslow's hierarchy of needs.

Correct AnswerverifiedShow Answer

Maureen's supervisor was so impressed by her work that he named her the employee of the month.This praise from her supervisor is an example of a(n) _________ reward.

Correct AnswerverifiedShow Answer

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