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Ernie has to submit a progress report about his project to his manager. What component should he put in the progress report that does not usually appear in other types of business reports?


A) an executive summary
B) an introduction
C) accomplishments
D) business objectives
E) headings

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When you review business reports, which of the following should you keep in mind?


A) Reports should be comprehensive in their presentation of data.
B) Tables, graphs, and charts need to be used as frequently as possible.
C) Executive summaries are an unnecessary feature.
D) Esoteric words help to create simple and direct communication.
E) Glitzy covers and formatted content markers distract from the main text.

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Which of the following statements about a table of contents is true?


A) A table of contents demonstrates the basic credibility of a report.
B) A table of contents is expected for nearly any report over ten pages long.
C) A table of contents typically summarizes the most important contents of a report.
D) A table of contents helps establish the purpose and value of the report.
E) A table of contents is typically part of the glossary.

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When most of a report is written in long, dense paragraphs, it can create a choppy, staccato-like effect.

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In most situations, you should use direct quotations rather than paraphrase.

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Which of the following is true of documenting secondary research sources?


A) Statements that are paraphrased do not require documentation.
B) The only thing that has to be documented is a direct quotation.
C) Ideas that are summarized do not require documentation.
D) Writers can use a variety of documentation systems, including MLA and APA styles.
E) The list of research sources should be placed in the executive summary of the report.

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Which of the following raises the credibility of a report?


A) avoiding the use of cause-effect statements
B) providing supporting details for your conclusions
C) designing the report for ease of use
D) using direct quotations rather than paraphrases
E) eliminating choppy bulleted lists

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Nearly all reports contain ______ to help readers quickly navigate through them.


A) copyright notices
B) headings
C) cover letters
D) appendices
E) memos

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Which of the following can damage the objectivity of a business report?


A) putting numerical data in tables
B) using bullets to separate related points
C) quoting experts on the subject
D) eliminating the use of emotional adjectives
E) recommending a rush to action

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Your colleague Amy asks you to review her report about the feasibility of opening a new factory in China. The report strikes you as conveying a strong "can-do" attitude, but you suspect that Amy has omitted information that undermines her recommendations. The problem with Amy's report is that it


A) fails to use charts to convey complex numerical information.
B) does not balance objectivity and positivity.
C) does not accurately credit and document its sources of information.
D) fails to present original and innovation ideas.
E) does not use a structure that points out its supporting facts and conclusions.

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Projecting objectivity involves providing information, analysis, and advice that is sound, reliable, and unbiased.

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Which of the following components of a formal report falls under the category of "front matter"?


A) the memo of transmittal
B) the introduction
C) the appendix
D) the executive summary
E) the bibliography

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How has report writing changed over the years?


A) In recent years, reports have become more minimal with regard to aesthetic standards.
B) In recent years, style and design have gained more importance over content.
C) Reports are much smaller and more compact today than they were in the past.
D) Reports must now be accessible to many different clients and constituents.
E) Professionals used to be more competitive about using their reports to advance their careers.

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To develop original reports, make sure that you avoid


A) plagiarizing in any form.
B) relying on summaries and paraphrases.
C) using cause-effect statements.
D) using too many bar charts.
E) including a problem statement.

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Shuai is writing a report with a great deal of complicated numerical information. To clarify and simplify this information for decision makers, she should put it into


A) bulleted lists.
B) a preview statement.
C) an executive summary.
D) appendices.
E) charts or tables.

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Reports that do not have a problem statement at the beginning might be perceived as unimportant and lacking direction.

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Why do reports have to be more precise than routine business messages? Explain how writing with precision affects your credibility.

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Your primary goal as you draft business ...

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Why might a writer decide to create a business report in a slide deck format?


A) to avoid the need for navigational tools like headings
B) to allow decision makers to see it in a presentation rather than read it
C) to carry most of the recommendations in visuals rather than in text
D) to eliminate the cover and executive summary
E) to make it visually stronger and more creative

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You can raise the credibility of your report by providing supporting details for your conclusions.

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What have you learned in this chapter about the importance of precision in thinking? Explain how to convey excellent thinking in report writing.

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The most basic and critical component of...

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