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Exam 10: Motivating Employees

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Question 61

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Chase believes that most of his subordinates dislike work and would avoid it if possible.He also believes that his employees have little,if any,ambition,and that the only way to motivate them is by using threats and punishment.Chase views are consistent with ___________ management.

A) Theory B
B) Theory X
C) Theory Y
D) Theory Z

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Question 62

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Gen Xers and Gen Yers will be more tolerant of change than Baby Boomers.

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Question 63

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As a motivational technique,open communication is enhanced when management provides several opportunities for employees to congregate and share ideas.

Theory Y managers are likely to use empowerment to motivate employees.

The generation born between 1981 and 1994 is known as Generation:

Since motivation comes from within an individual,there is little that managers can do to help motivate employees.

Reprimands,pay reductions,and suspensions are all examples of:

Understanding how to motivate global teams is:

__________ is the degree to which a job requires doing a task with a visible outcome from beginning to end.

When unhappy employees leave a company,the firm normally ends up benefiting financially.

Frederick Taylor believed that workers existed to make management's job easier and more efficient.He believed that workers were interested in one thing: good pay.If a business provided good pay,workers would provide the grueling labor necessary to get the job done. Due to the fact that Taylor believed that good pay was the only thing that motivated employees,many firms today still operate with Taylor's rigid rules and expectations of conformity.

Jacob recently returned from a tour of duty in Iraq,where he served with the U.S.Army's 1^st Infantry Division.Sitting at the kitchen table in his parent's home,he listens to his mom spend several hours making plans for a Caribbean cruise with her new group of friends.He hears about his sister's recent promotion at work,and about his Dad winning the "Innovator of the Year" award at his company.He reflects back on the lives of the people he has just left - their nightly fears of mortar attacks;their need to boil the drinking water on a daily basis,and,the children that flocked around him begging for something to eat.As he tries to concentrate on his business management text,he recognizes strong correlations between Maslow's hierarchy of needs theory and his present and past environment.He concludes:

Maslow believed that lower-level needs may emerge at any time when they are not met and take our attention away from higher-level needs.

_____________ studied how the characteristics of the job itself affected worker motivation.

_________ theory is based on the idea that managers can use both rewards and punishments to motivate employee behavior.

If managers want to retain their employees,a good strategy may involve mentoring them for more senior roles in the organization and provide opportunities for job advancement. In a recent survey,over 80% of respondents claimed that they usually would consider leaving one job for another job in order to gain increased responsibility and a more senior role.Providing opportunities for job advancement is a good strategy for retaining good employees.

Which of the following practices would fail to result in more open communication?

Millie recently accepted a new job with better pay and a high degree of job security.She is now able to live in a nicer apartment and maintain a fairly comfortable life style.However,she still feels like an "outsider" at work,and does not yet perceive that her fellow employees have accepted her into their group.According to Maslow's theory,Millie is driven by a desire to satisfy her social needs. Maslow classified the need to feel accepted and part of a group as social needs.He felt that people who have met their physiological and safety needs,as Millie apparently has done,would be motivated by the desire to meet social needs.

Which of the following is the best example of extinction as the term is used in reinforcement theory?

Job ___________ combines a series of tasks into one assignment that is more challenging,interesting,and motivating.