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_____________occurs when some, but not all, of the information is passed on to the supervisor.


A) Gatekeeping
B) Summarizing
C) General distortion
D) Withholding

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Interpersonal communication occurs in dyads.

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Interpersonal communication can occur between a supervisor and a subordinate.

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If ingratiation is insincere, not your style, or if your boss doesn't like the attention, your resulting communication will come across as less than professional.

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Semantic information distance is a term that describes


A) when employees and supervisors do not share the same view of some organizational issues, basic job duties, or employees' participation in decision making.
B) when the information being presented in a meeting is not in line with the company's mission statement.
C) how companies communicate by different channels such as phone, internet, and mail.
D) when semantics play a part in organizational decision making.

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All of the following are steps you can take to limit message alteration EXCEPT


A) limit the number of people a message travels through before it gets to you.
B) go to the source for clarification.
C) shoot the messenger.
D) keep communication channels open with subordinates and customers.

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_________ is characterized by feelings of closeness and trust that you share with other people.


A) Interpersonal communication
B) Intimacy
C) Privacy management
D) Disclosure

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The KEYS to professional excellence in interpersonal communication include all of the following EXCEPT


A) know yourself.
B) evaluate the professional context.
C) step back and reflect.
D) All of these are KEYS to professional excellence in interpersonal communication.

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