Question 1

The primary purposes of most business documents are to inform and to promote goodwill. A common secondary purpose is sales growth.

Accepted Answer

A) True 
 B)False

Question 2

Experts say that writers should spend the most time in the _____ stage of the writing process.

Accepted Answer

A)   prewriting
B)   writing
C)   revising
D)   transmission C

Question 3

Empathy, which increases the likelihood of a successful message, occurs when writers put themselves in the audience's shoes when creating the message.

Accepted Answer

A) True 
 B)False

Question 4

Michael usually holds team meetings on Tuesday mornings, but he needs to reschedule next week's meeting to Wednesday morning. To tell team members that the date of the next meeting has been changed, Michael should

Accepted Answer

A)   send an e-mail.
B)   meet in person with each team member to explain the change.
C)   call a team meeting to announce the change.
D)   write a short team report to explain the change.

Question 5

The sentence You must submit your application by Friday is a more effective business message than Please submit your application by Friday.

Accepted Answer

A) True 
 B)False

Question 6

The statement Every employee has ten minutes for their morning break is an effective example of using inclusive language.

Accepted Answer

A) True 
 B)False

Question 7

Most writers spend equal amounts of time on each of the three phases of the writing process: prewriting, writing, and revising.

Accepted Answer

A) True 
 B)False

Question 8

One technique that improves business writing is the use of empathy. Empathy refers to

Accepted Answer

A)   using inclusive language to eliminate bias.
B)   putting yourself in the receiver's shoes to adapt the message to the receiver's needs.
C)   appealing to the audience by using a sender focus.
D)   formatting documents to meet business standards. B

Question 9

Business writing should be persuasive. In this context, persuasive can best be defined as

Accepted Answer

A)   presenting ideas clearly and concisely.
B)   concentrating on the receiver's perspective instead of your own.
C)   solving problems and conveying information.
D)   getting your audience to believe and accept your message.

Question 10

Human Resources Manager Claire Siu must inform Anthony that company job changes require him to seek retraining or lose his position. The best channel for Ms. Siu to deliver this message is

Accepted Answer

A)   an e-mail message.
B)   face-to-face communication.
C)   voice mail.
D)   an instant message.

Question 11

Business writers are encouraged to use plain English, which means

Accepted Answer

A)   using active-voice verbs, personal pronouns, short sentences, and familiar words.
B)   writing without weakening qualifiers.
C)   avoiding all negative expressions.
D)   including slang and low-level diction that everyone understands.

Question 12

Monica is writing her first safety inspection report. To sound businesslike and professional, Monica should include expressions such as the affected party, the undersigned, and the writer.

Accepted Answer

A) True 
 B)False

Question 13

As employees conduct more business using instant messaging, they should send messages that are informal, conversational, and

Accepted Answer

A)   professional.
B)   streamlined (e.g., using abbreviations such as ur for you are) .
C)   casual, including low-level language.
D)   filled with slang and jargon. A

Question 14

Which of the following is most acceptable for business writing?

Accepted Answer

A)   Every physician must carry his own malpractice insurance.
B)   Every physician must carry their own malpractice insurance.
C)   All physicians must carry their own malpractice insurance.
D)   Every physician must carry his or her own malpractice insurance.

Question 15

Some business, legal, and government documents are written in an inflated and confusing style that obscures meaning. This style of writing is often referred to as legalese or federalese.

Accepted Answer

A) True 
 B)False

Question 16

Create a conversational but professional tone in letters, e-mail messages, instant messages, and memos by

Accepted Answer

A)   choosing a clear format and effective document layout.
B)   smiling and using good eye contact.
C)   using familiar words, occasional contractions, and pronouns such as I and you.
D)   using slang and IM abbreviations such as IMHO and BTW.

Question 17

Catherine is proofreading her cover letter and résumé for accuracy before e-mailing them to a prospective employer. She is in the third phase of the writing process, which is the ____________ phase.

Accepted Answer

revising
Explanation:The third...

Question 18

The primary purpose of business writing is typically to inform or persuade; a common secondary purpose is to

Accepted Answer

A)   promote goodwill.
B)   comply with governmental regulations.
C)   create written documentation.
D)   avoid lawsuits.

Question 19

Positive language generally conveys more information than negative language does.

Accepted Answer

A) True 
 B)False

Question 20

______________ is the process of creating a message that suits your audience. One important aspect of this process is tone.

Accepted Answer

Adaptation
Explanation:Adaptat...

Exam 2: Planning Business Messages

The primary purposes of most business documents are to inform and to promote goodwill. A common secondary purpose is sales growth.

Correct AnswerverifiedShow Answer

Experts say that writers should spend the most time in the _____ stage of the writing process.

Correct AnswerverifiedC

Empathy, which increases the likelihood of a successful message, occurs when writers put themselves in the audience's shoes when creating the message.

Correct AnswerverifiedShow Answer

Michael usually holds team meetings on Tuesday mornings, but he needs to reschedule next week's meeting to Wednesday morning. To tell team members that the date of the next meeting has been changed, Michael should

Correct AnswerverifiedShow Answer

The sentence You must submit your application by Friday is a more effective business message than Please submit your application by Friday.

Correct AnswerverifiedShow Answer

The statement Every employee has ten minutes for their morning break is an effective example of using inclusive language.

Correct AnswerverifiedShow Answer

Most writers spend equal amounts of time on each of the three phases of the writing process: prewriting, writing, and revising.

Correct AnswerverifiedShow Answer

One technique that improves business writing is the use of empathy. Empathy refers to

Correct AnswerverifiedB

Business writing should be persuasive. In this context, persuasive can best be defined as

Correct AnswerverifiedShow Answer

Human Resources Manager Claire Siu must inform Anthony that company job changes require him to seek retraining or lose his position. The best channel for Ms. Siu to deliver this message is

Correct AnswerverifiedShow Answer

Business writers are encouraged to use plain English, which means

Correct AnswerverifiedShow Answer

Monica is writing her first safety inspection report. To sound businesslike and professional, Monica should include expressions such as the affected party, the undersigned, and the writer.

Correct AnswerverifiedShow Answer

As employees conduct more business using instant messaging, they should send messages that are informal, conversational, and

Correct AnswerverifiedA

Which of the following is most acceptable for business writing?

Correct AnswerverifiedShow Answer

Some business, legal, and government documents are written in an inflated and confusing style that obscures meaning. This style of writing is often referred to as legalese or federalese.

Correct AnswerverifiedShow Answer

Create a conversational but professional tone in letters, e-mail messages, instant messages, and memos by

Correct AnswerverifiedShow Answer

Catherine is proofreading her cover letter and résumé for accuracy before e-mailing them to a prospective employer. She is in the third phase of the writing process, which is the ____________ phase.

Correct AnswerverifiedrevisingExplanation:The third...View AnswerShow Answer

The primary purpose of business writing is typically to inform or persuade; a common secondary purpose is to

Correct AnswerverifiedShow Answer

Positive language generally conveys more information than negative language does.

Correct AnswerverifiedShow Answer

______________ is the process of creating a message that suits your audience. One important aspect of this process is tone.

Correct AnswerverifiedAdaptationExplanation:Adaptat...View AnswerShow Answer

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