Question 1

Because today's technologies provide many alternate communication channels, face-to-face communication is no longer important in business and professional transactions.

Accepted Answer

A) True 
 B)False

Question 2

The __________ are a record of points of discussion, decisions made, and tasks assigned at a meeting.

Accepted Answer

minutes
Explanation:Minutes co...

Question 3

Because of the increased focus on individualism, teams have become less important in today's business environment.

Accepted Answer

A) True 
 B)False

Question 4

If you believe you have been criticized unfairly, it is appropriate to disagree respectfully and constructively.

Accepted Answer

A) True 
 B)False

Question 5

Chandra has just graduated and will be starting her business career. Why is it important for her to exhibit professionalism?

Accepted Answer

A)   Professionalism will make her a stronger job candidate.
B)   Professionalism will make her a valuable, successful employee.
C)   Professionalism will allow her to boost her company's image.
D)   All answer choices show the importance of professionalism in the workplace.

Question 6

Richard is starting a new job and wants to prove that he is diligent and collegial. What is the best advice you can give him?

Accepted Answer

A)   Avoid volunteer work because this work takes him away from time he could be devoting to his job.
B)   Turn in assignments on time, even if he's not proud of the work he's done.
C)   Show a willingness to share his expertise with others.
D)   Richard should do all of these to come across as diligent and collegial.

Question 7

Which of the following is the best advice regarding small talk in the workplace?

Accepted Answer

A)   Try not to engage in small talk in the workplace because doing so is unprofessional.
B)   Read newspapers and listen to radio and TV so you'll be able to discuss current events intelligently.
C)   Bring up controversial topics such as politics or religion as often as possible to show how well-rounded and intelligent you are.
D)   It's acceptable to be defensive if someone brings up a topic that upsets you.

Question 8

It is appropriate for a meeting leader to move the meeting along by saying, Thanks, Ivan, for your viewpoint, but please hold your next comment until we can hear what Shung Chai thinks of your idea.

Accepted Answer

A) True 
 B)False

Question 9

Etiquette guidelines for business meetings indicate that both participants and leaders are responsible for sticking to the agenda and avoiding tangents.

Accepted Answer

A) True 
 B)False

Question 10

The most effective teams do what is necessary to avoid any kind of conflict.

Accepted Answer

A) True 
 B)False

Question 11

The most effective groups have members who

Accepted Answer

A)   are willing to establish rules and abide by those rules.
B)   show interest in others' ideas by listening actively.
C)   offer information and try out their ideas on the group to stimulate discussion.
D)   do all of these things.

Question 12

Which of the following is the best advice when making business telephone calls?

Accepted Answer

A)   The responsibility for ending a call lies with the person who receives the call, not the caller.
B)   Before you make a call, ask yourself if it's necessary.
C)   To sound natural and spontaneous, decide what you're going to say after the receiver answers.
D)   Since the person you're calling can't see you, there's no need to smile.

Question 13

Lucas has been invited to attend his first sales meeting and wants to follow proper meeting etiquette. Which of the following should he do to make a good impression?

Accepted Answer

A)   Keep his cell phone and pager on so that he doesn't miss an important call.
B)   Leave the room only for breaks and emergencies.
C)   Use body language to show if he's bored; the chair will appreciate his honesty.
D)   Lucas should do all of these.

Question 14

A meeting agenda should include the date and place of the meeting, start and end times, a brief description of each topic with its time allotment, and

Accepted Answer

A)   a list of the refreshments to be provided.
B)   an explanation of the leader's position on each of the topics.
C)   a sublist of items that can be completed quickly at the end of the agenda.
D)   any premeeting preparation expected of participants.

Question 15

The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and

Accepted Answer

A)   time zone barriers.
B)   the need for written messages.
C)   the necessity of a cordial, friendly greeting.
D)   prompt responses.

Question 16

If you receive constructive criticism on the job, you should focus on your feelings as much as possible.

Accepted Answer

A) True 
 B)False

Question 17

When you deliver constructive criticism, you should use the word "we" instead of "you" to avoid sounding accusatory.

Accepted Answer

A) True 
 B)False

Question 18

Ground rules for a business meeting should be discussed only when a participant's behavior is harming the progress of the agenda.

Accepted Answer

A) True 
 B)False

Question 19

To make your outgoing voice mail message more professional, use the computer-generated voice that comes with most systems.

Accepted Answer

A) True 
 B)False

Question 20

Shawn needs to record his business voicemail outgoing message. Which of the following outgoing messages is most professional?

Accepted Answer

A)   Hi! I'm sorry I missed your call. Please leave a brief message after the tone.
B)   This is Shawn. I'm not available right now. But if you leave a message, I promise to call you back. Be sure to include your name, phone number, and the best time to return your call.
C)   Your call is important to me. Please leave your name and number so that I can return your call promptly.
D)   Hi! You have reached the voice mail of Shawn Berg of Juarez Accounting. I am currently away from my phone but will return by 2 p.m. Please call back then. Thank you for calling.

Exam 11: Business Etiquette, Ethics, Teamwork, and Meetings

The most effective teams do what is necessary to avoid any kind of conflict.

Correct AnswerverifiedShow Answer

Lucas has been invited to attend his first sales meeting and wants to follow proper meeting etiquette. Which of the following should he do to make a good impression?

Correct AnswerverifiedShow Answer

When you deliver constructive criticism, you should use the word "we" instead of "you" to avoid sounding accusatory.

Correct AnswerverifiedShow Answer

Richard is starting a new job and wants to prove that he is diligent and collegial. What is the best advice you can give him?

Correct AnswerverifiedShow Answer

To make your outgoing voice mail message more professional, use the computer-generated voice that comes with most systems.

Correct AnswerverifiedShow Answer

The __________ are a record of points of discussion, decisions made, and tasks assigned at a meeting.

Correct AnswerverifiedminutesExplanation:Minutes co...View AnswerShow Answer

Because today's technologies provide many alternate communication channels, face-to-face communication is no longer important in business and professional transactions.

Correct AnswerverifiedShow Answer

Ground rules for a business meeting should be discussed only when a participant's behavior is harming the progress of the agenda.

Correct AnswerverifiedShow Answer

The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and

Correct AnswerverifiedShow Answer

Which of the following is the best advice when making business telephone calls?

Correct AnswerverifiedShow Answer

Etiquette guidelines for business meetings indicate that both participants and leaders are responsible for sticking to the agenda and avoiding tangents.

Correct AnswerverifiedShow Answer

The most effective groups have members who

Correct AnswerverifiedShow Answer

Which of the following is the best advice regarding small talk in the workplace?

Correct AnswerverifiedShow Answer

If you receive constructive criticism on the job, you should focus on your feelings as much as possible.

Correct AnswerverifiedShow Answer

If you believe you have been criticized unfairly, it is appropriate to disagree respectfully and constructively.

Correct AnswerverifiedShow Answer

Chandra has just graduated and will be starting her business career. Why is it important for her to exhibit professionalism?

Correct AnswerverifiedShow Answer

Because of the increased focus on individualism, teams have become less important in today's business environment.

Correct AnswerverifiedShow Answer

A meeting agenda should include the date and place of the meeting, start and end times, a brief description of each topic with its time allotment, and

Correct AnswerverifiedShow Answer

Shawn needs to record his business voicemail outgoing message. Which of the following outgoing messages is most professional?

Correct AnswerverifiedShow Answer

It is appropriate for a meeting leader to move the meeting along by saying, Thanks, Ivan, for your viewpoint, but please hold your next comment until we can hear what Shung Chai thinks of your idea.

Correct AnswerverifiedShow Answer

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minutes
Explanation:Minutes co...
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