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A strong ethics program includes all of the following elements except


A) a clause promising good stock market performance.
B) a written code of conduct or ethics.
C) formal ethics training.
D) auditing,monitoring,enforcement,and revision of standards.
E) an ethics officer to oversee the program.

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The individual responsible for implementing disciplinary action for violation of a firm's ethics standards is usually the


A) CEO.
B) president.
C) immediate supervisor.
D) ethics officer.
E) Chairman of the board.

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Fostering ethical decision making within an organization requires improving the firm's ethical standards and


A) not doing business with suppliers.
B) implementing a hiring freeze.
C) training the "bad apples" so they are not bad anymore.
D) terminating ethical persons.
E) terminating the "bad apples" in the organization.

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Organizations can become "bad barrels" not because of unethical individuals but because


A) the pressure to succeed creates opportunities that reward unethical decisions.
B) the pressure to succeed creates opportunities that punish unethical decisions.
C) they lack leadership.
D) they lack values.
E) they have no "bad apples."

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may be more inclined to engage in unethical organizational conduct because of social isolation that creates insensitivity and a lower level of motivation to regulate ethical decision making.


A) Low-level employees
B) International managers
C) Top managers
D) Government officials
E) Fortune 500 companies

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serve as a central contact point where critical comments,dilemmas,and advice can be assigned to the person most appropriate for handling a specific case.


A) Training programs
B) Mission statements
C) Codes of conduct
D) Hotlines
E) Boards of directors

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The Federal Sentencing Guidelines for Organizations require federal judges to increase fines for organizations that continually


A) improve their ethics programs.
B) eliminate misconduct.
C) fail to install a Federal Sentencing Guidelines program.
D) fail to report ethics program activities.
E) tolerate misconduct.

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At the heart of the Federal Sentencing Guidelines for Organizations is a


A) "tit-for-tat" philosophy that punishes wrongdoing.
B) Golden Rule philosophy.
C) Iron Fist philosophy severely punishes wrongdoing.
D) carrot-and-stick philosophy that rewards efforts to improve ethics.
E) utilitarian philosophy of the greatest good for the greatest number.

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Which of the following is an advantage of a values-based ethics program over a compliance-based one?


A) Employees learn to make decisions based on values such as fairness,compassion,respect,and transparency.
B) Diverse employees have differing values.
C) It requires employees to identify with and commit to specific required conduct.
D) A values orientation uses legal terms,statutes,and contracts that teach employees the rules and penalties for noncompliance.
E) Values and compliance programs both take basically the same approach.

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Because top managers may be more insensitive to ethical issues due to their focus on financial performance,the FSGO guidelines suggest that ethics officers report to the instead.


A) stock market
B) board of directors
C) middle managers
D) customers
E) stakeholders

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What is not a common mistake when designing and implementing an ethics program?


A) Failing to fully understand the goals of the program
B) Not setting realistic or measurable goals
C) Having top management take ownership of the ethics program
D) Developing materials that do not address the needs of the average employee
E) Transferring a program between countries and cultures without making adjustments

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Which of the following is a common mistake made in implementing an ethics program?


A) Setting realistic and measurable program objectives
B) Developing materials that do not address the needs of the average employee
C) Adapting a firm's ethics program to its international operations
D) Allowing employees to practice the skills they learn in ethics training through case studies and/or group exercises
E) Management taking ownership of the ethics program

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Which of the following strives to create order by requiring that employees identify with and commit to specific required conduct?


A) Conduct orientation
B) Values orientation
C) Coercive orientation
D) Obedience orientation
E) Compliance orientation

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Which of the following statements about codes of conduct is false?


A) They are formal statements of what an organization expects of its employees.
B) They guarantee an ethical business climate.
C) They help employees determine what behaviors are acceptable.
D) They provide rules and guidelines for employees to follow.
E) They should be specific enough to be reasonably capable of preventing misconduct.

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