Question 1

While the culture of a firm is strongly influenced by the founder, as the firm grows, the founder's values have little impact on who is hired, retained or promoted.

Accepted Answer

A) True 
 B)False

Question 2

Mary Kay's pink Cadillacs are examples of cultural symbols.

Accepted Answer

A) True 
 B)False

Question 3

The culture of an organization

Accepted Answer

A)   seldom impacts who is hired.
B)   is strongly influenced by the beliefs of the organization's founder.
C)   is created quickly.
D)   is of little importance in determining organizational success.

Question 4

Which type of resistance to change is most likely to occur when previous changes were not well understood or resulted in negative consequences?

Accepted Answer

A)   Uncertainty
B)   Different goals
C)   Self-interest
D)   Lack of trust

Question 5

When companies hurriedly fill positions, they often do not pay enough attention to which stage of the socialization process?

Accepted Answer

A)   Prearrival
B)   Metamorphosis
C)   Orientation
D)   Encounter

Question 6

Which type of culture seeks employees who are loyal and committed to one organization, then rewards them with job security and slow progress?

Accepted Answer

A)   Baseball team culture
B)   Club team culture
C)   Academy team culture
D)   Fortress team culture

Question 7

Which of the following statements about culture is true?

Accepted Answer

A)   Organizational culture is no substitute for formal systems of control.
B)   To the extent that organizational culture increases trust among employees, it reduces the need for monitoring of organizational members.
C)   A national culture has little impact guiding behaviors of organizational members.
D)   Most cultural traits do not overlap across countries.

Question 8

The Marine Corps boot camps are an example of

Accepted Answer

A)   metamorphosis.
B)   organizational culture.
C)   socialization.
D)   employee self-management.

Question 9

Which of the following are sources of resistance to change?

Accepted Answer

A)   Lack of understanding
B)   Self-interest
C)   Uncertainty
D)   all of the above

Question 10

IBM, Coca-Cola, and Procter & Gamble are examples of academy cultures.

Accepted Answer

A) True 
 B)False

Question 11

In industries with "hyperturbulent environments," culture fulfills an important human need for predictability and security.

Accepted Answer

A) True 
 B)False

Question 12

Culture can be reinforced through the actions of its leaders. Which leader has reinforced a frugal image at Intel?

Accepted Answer

A)   Lee Iacocca
B)   Walt Disney
C)   Andrew Grove
D)   Herb Kelleher

Question 13

Cultures that are uniform

Accepted Answer

A)   have different cultures in different parts of the organization.
B)   permeate the entire organization.
C)   vary by division.
D)   are almost always entrepreneurial.

Question 14

When Jennifer is hired by a firm and receives little special attention, which entry socialization option is being used?

Accepted Answer

A)   Collective socialization
B)   Individual socialization
C)   Informal socialization
D)   Formal socialization

Question 15

Steve Jobs is an example of a company hero because

Accepted Answer

A)   he was the CEO of Apple.
B)   his deeds reflect what the organization believes in.
C)   his corporate leadership made Apple profitable.
D)   the company developed the iPod under his leadership.

Question 16

Change agents are outside consultants who are selected for their skill in dealing with resistance to change.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements is not true concerning resistance to change?

Accepted Answer

A)   Resistance to some change is based on legitimate concerns.
B)   Resistance to change can be fairly dramatic and can involve acts of sabotage.
C)   Understanding the causes of resistance does little to manage change.
D)   Employees resist change when they fear losing something they value.

Question 18

The icons that communicate organizational values are referred to as

Accepted Answer

A)   cultural symbols.
B)   company rituals.
C)   company ceremonies.
D)   company stories.

Question 19

What is bottom-up change and how does it begin?

Accepted Answer

A bottom-up change originates with emplo...

Question 20

In which type of organizational culture should employees not expect broad development and intense networking with people in other areas?

Accepted Answer

A)   Baseball team culture
B)   Club team culture
C)   Academy team culture
D)   Fortress team culture

Exam 4: Managing Organizational Culture and Change

While the culture of a firm is strongly influenced by the founder, as the firm grows, the founder's values have little impact on who is hired, retained or promoted.

Correct AnswerverifiedShow Answer

Change agents are outside consultants who are selected for their skill in dealing with resistance to change.

Correct AnswerverifiedShow Answer

Which type of culture seeks employees who are loyal and committed to one organization, then rewards them with job security and slow progress?

Correct AnswerverifiedShow Answer

The culture of an organization

Correct AnswerverifiedShow Answer

Which type of resistance to change is most likely to occur when previous changes were not well understood or resulted in negative consequences?

Correct AnswerverifiedShow Answer

In which type of organizational culture should employees not expect broad development and intense networking with people in other areas?

Correct AnswerverifiedShow Answer

Steve Jobs is an example of a company hero because

Correct AnswerverifiedShow Answer

In industries with "hyperturbulent environments," culture fulfills an important human need for predictability and security.

Correct AnswerverifiedShow Answer

When Jennifer is hired by a firm and receives little special attention, which entry socialization option is being used?

Correct AnswerverifiedShow Answer

Which of the following statements about culture is true?

Correct AnswerverifiedShow Answer

The Marine Corps boot camps are an example of

Correct AnswerverifiedShow Answer

Cultures that are uniform

Correct AnswerverifiedShow Answer

Mary Kay's pink Cadillacs are examples of cultural symbols.

Correct AnswerverifiedShow Answer

When companies hurriedly fill positions, they often do not pay enough attention to which stage of the socialization process?

Correct AnswerverifiedShow Answer

What is bottom-up change and how does it begin?

Correct AnswerverifiedA bottom-up change originates with emplo...View AnswerShow Answer

Which of the following are sources of resistance to change?

Correct AnswerverifiedShow Answer

IBM, Coca-Cola, and Procter & Gamble are examples of academy cultures.

Correct AnswerverifiedShow Answer

Which of the following statements is not true concerning resistance to change?

Correct AnswerverifiedShow Answer

Culture can be reinforced through the actions of its leaders. Which leader has reinforced a frugal image at Intel?

Correct AnswerverifiedShow Answer

The icons that communicate organizational values are referred to as

Correct AnswerverifiedShow Answer

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A bottom-up change originates with emplo...
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