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Exam 4: Listening

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Question 1

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Being distracted by unfamiliar or offensive words in a speaker's message is typical of:

A) Environmental listening distractions
B) Medium distractions
C) Factual diversion
D) Semantic diversion

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Question 2

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Identify the steps in the listening process.

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Receiving, attending, interpreting, and responding.

Question 3

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Listening is the most frequently-taught communication skill at all educational levels.

Identify the communication behaviors one should demonstrate in therapeutic listening.

Physical location, room temperature, and activity or movement of other people are typical of:

If you ask your partner how he/she is doing and he/she responds "Fine," but is teary-eyed, you need to probe for the deeper levels of meaning to avoid this listening problem:

According to your text's authors, active listening is sufficient for effective communication.

In relational listening, a key question the listener might ask himself/herself would be:

People speak on average between 100 and 150 words per minute, but listeners process information at a rate of between 400 and 500 words per minute. The kind of thought speed difference causes us to have

According to research, listening is the communication activity in which we engage most frequently.

Flashy jewelry, an accent you are not familiar with, or frequent verbal nonfluencies such as 'um' and 'you know' are typical of:

Define the difference between engaged and disengaged listening.

"My coworker bought a car at ACE dealership and it broke down a week later. If you buy a care at this dealership, it will probably be a lemon." This is an example of:

When you hear an ad promising a 'lifetime warranty' on a product and doubt whether or not the offer is 'for real,' you are using critical listening to evaluate the message's:

Hearing a politician attack another politician's religious beliefs to prove that he/she would be a poor choice for voters would be typical of:

Noise in a cell phone connection, problems with audio in a teleconference, or internet difficulties with an online videoconference are typical of:

Hasty generalization arises when a conclusion is based on a single occurrence or insufficient data or sample size.

When you critically examine the consistency, appropriateness, and adequacy of the support for a speaker's argument, you are using critical listening to evaluate the message's:

Identify the difference between hearing and listening.

Active and passive listening require different skills and levels of concentration.