Question 1

If you are distracted by the appearance of an individual with whom you are communicating,which barrier is interfering with your listening?

Accepted Answer

A)   information rate
B)   focus on personal agenda
C)   emotional noise
D)   criticizing the speaker

Question 2

"Is it a challenge to decide which of those two job offers you'll accept?" This is an example of

Accepted Answer

A)   direct acknowledgement.
B)   expression of positive feeling.
C)   compliment.
D)   clarifying response.

Question 3

Confirming responses

Accepted Answer

A)   cause others to value themselves less.
B)   pronounce judgment without considering changes.
C)   use few words to communicate an idea.
D)   cause others to value themselves more.

Question 4

Clarifying responses

Accepted Answer

A)   encourage the other person to talk for the purpose of exploring his or her feelings.
B)   confirm the other person's sense of self-worth.
C)   affirm the person's sense of taste and judgment.
D)   confirm a person's right to his or her feelings.

Question 5

Every year on your birthday,your parents recount the details of the day you were born.The event is stored in your parents'

Accepted Answer

A)   left brain.
B)   right brain.
C)   short-term memories.
D)   long-term memories.

Question 6

An incoherent response

Accepted Answer

A)   indicates that the other person wasn't attending to your message.
B)   makes you feel indecisive about what you should do.
C)   leaves you wondering if your message was of value to the listener.
D)   makes you feel awkward or embarrassed.

Question 7

The purpose of responding is to

Accepted Answer

A)   select the message on which you will focus.
B)   assigning meaning to messages.
C)   let others know you understood their messages.
D)   choose the part of a message on which you'll focus.

Question 8

In your long-term memory,you are most likely to store

Accepted Answer

A)   things of fleeting significance.
B)   only items of significance.
C)   both insignificant and vital information.
D)   a telephone number you have just heard.

Question 9

Feedback is most effective when

Accepted Answer

A)   it is given with a smile.
B)   it is offered at the earliest opportunity.
C)   you wait at least 24 hours to provide it.
D)   it is withheld until after the task has been completed.

Question 10

Impervious responses from others,when you know they have heard you,may make you feel

Accepted Answer

A)   less important than the other person.
B)   that the other person is not listening to you.
C)   the other person was trivializing you.
D)   a sense of awkwardness or embarrassment.

Question 11

Responses that cause others to value themselves more are

Accepted Answer

A)   confirming responses.
B)   evaluative statements.
C)   disconfirming responses.
D)   descriptive statements.

Question 12

When a friend tells you about a disagreement she had with a significant other,the details of the disagreement make you so angry that you are unable to listen.You are experiencing

Accepted Answer

A)   emotional noise.
B)   criticizing the speaker.
C)   information overload.
D)   external noise.

Question 13

Your boss says to you,"Just give me what I need to start the next phase of the job." Your boss is

Accepted Answer

A)   an action-oriented listener.
B)   a time-oriented listener.
C)   a content-oriented listener.
D)   a people-oriented listener.

Question 14

Someone who may look as if he or she is listening but is really just waiting to critique the speaker is a(n)

Accepted Answer

A)   conversational narcissist.
B)   self-absorbed listener.
C)   ambush listener.
D)   passive listener.

Question 15

"A cognitive process in which you take into account another person's thoughts,values,and perspectives" is a definition of

Accepted Answer

A)   empathy.
B)   sympathy.
C)   social decentring.
D)   active listening.

Question 16

Which type of disconfirming response can be compared to malfunctioning traffic lights with red and green lights flashing simultaneously?

Accepted Answer

A)   incongruous response
B)   incoherent response
C)   interrupting response
D)   irrelevant response

Question 17

"Developing an emotional reaction that is similar to the one being experienced by another person" is a definition of

Accepted Answer

A)   empathy.
B)   sympathy.
C)   social decentring.
D)   active listening.

Question 18

When you are listening critically to a sales associate explaining the differences between two computers,one of which you intend to purchase,which listening style would be the most desirable to use?

Accepted Answer

A)   action-oriented
B)   time-oriented
C)   content-oriented
D)   people-oriented

Question 19

After 24 hours,we forget __________ of what was said.

Accepted Answer

A)   a third
B)   a quarter
C)   more than half
D)   a fifth

Question 20

We store almost all the information we hear in our

Accepted Answer

A)   memory.
B)   long-term memory.
C)   hearing.
D)   short-term memory.

Exam 5: Listening and Responding Skills

"A cognitive process in which you take into account another person's thoughts,values,and perspectives" is a definition of

Correct AnswerverifiedShow Answer

Which type of disconfirming response can be compared to malfunctioning traffic lights with red and green lights flashing simultaneously?

Correct AnswerverifiedShow Answer

"Is it a challenge to decide which of those two job offers you'll accept?" This is an example of

Correct AnswerverifiedShow Answer

Impervious responses from others,when you know they have heard you,may make you feel

Correct AnswerverifiedShow Answer

"Developing an emotional reaction that is similar to the one being experienced by another person" is a definition of

Correct AnswerverifiedShow Answer

In your long-term memory,you are most likely to store

Correct AnswerverifiedShow Answer

After 24 hours,we forget __________ of what was said.

Correct AnswerverifiedShow Answer

Clarifying responses

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We store almost all the information we hear in our

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Someone who may look as if he or she is listening but is really just waiting to critique the speaker is a(n)

Correct AnswerverifiedShow Answer

Every year on your birthday,your parents recount the details of the day you were born.The event is stored in your parents'

Correct AnswerverifiedShow Answer

Confirming responses

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An incoherent response

Correct AnswerverifiedShow Answer

Feedback is most effective when

Correct AnswerverifiedShow Answer

When you are listening critically to a sales associate explaining the differences between two computers,one of which you intend to purchase,which listening style would be the most desirable to use?

Correct AnswerverifiedShow Answer

Your boss says to you,"Just give me what I need to start the next phase of the job." Your boss is

Correct AnswerverifiedShow Answer

When a friend tells you about a disagreement she had with a significant other,the details of the disagreement make you so angry that you are unable to listen.You are experiencing

Correct AnswerverifiedShow Answer

Responses that cause others to value themselves more are

Correct AnswerverifiedShow Answer

If you are distracted by the appearance of an individual with whom you are communicating,which barrier is interfering with your listening?

Correct AnswerverifiedShow Answer

The purpose of responding is to

Correct AnswerverifiedShow Answer

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