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Exam 7: Process Selection, Design, and Analysis

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Question 31

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Which is the correct order of hierarchy?

A) Activity, task, process, value chain
B) Value chain, process, task, activity
C) Process, value chain, activity, task
D) Value chain, process, activity, task

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Question 32

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How many computer repair troubleshooters should be on duty from 8:00 p.m.to midnight if total demand during that period is 60 calls? The service rate is five (5) calls per hour and the target utilization is 90%.

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Utilization (U) = De...

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Question 33

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The customer has no options from which to choose regarding make to stock goods and services.

The work activity that effectively limits throughput of a process is called a ____.

Automobile factories and hospital laboratory work are examples of

A pathway is a route that a product takes in a job shop.

A company is able to process 300 customer statements (bills) per day.The average processing time is six (6) days.What is the average number of statements (bills) the company has in process at any time?

Compare and contrast a product-process matrix with a service positioning matrix.

A group of tasks needed to create and deliver an intermediate or final output is called a process.

What is the implied service rate per service-counter employee at an airport automobile rental counter if customer demand is 36 customers per hour, two service counter employees are on duty, and their labor utilization is 75%?

Dell computers and Subway sandwiches are examples of ____ goods.

Which one of the following best describes reengineering?

An order fulfillment process normally operates two shifts a day, six days per week.Under normal conditions, 380 orders can be processed per shift.What is the weekly capacity?

A custom good or service is produced in anticipation of demand.

What is the implied service rate at a bank teller's window if demand is 26 customers per hour and the bank staffs 3 tellers with an average utilization of 80%?

Explain the relationship between custom, option and standard goods and services as they relate to project, job shop, flow shop and continuous flow processes.

What are some management strategies to improve process designs?

A process map and a value stream map are two terms for the same thing.

A legal defense preparation is an example of a project.

The average number of entities completed per unit time -- the output rate -- from a process is called ____.