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Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

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Question 51

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Need for affiliation: "I need close relationships." This is the desire for warm and friendly relations with other people. Managers should attempt to create work environments for individual employees depending on the individual's own pattern of these needs.They should apply acquired needs theory by appealing to preferences associated with each need when they set goals,provide feedback,assign tasks,and design jobs.

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Employees with a high need for achieveme...

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Question 52

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Do employees believe you will deliver the right rewards for the right performance?

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Question 53

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______ is the expectation that successful performance of the task will lead to the desired outcome.

______ is the set of psychological processes that arouse and direct goal-directed behavior.

__________ is the process of increasing the number of tasks in a job to increase variety and motivation.

After three shuttle accidents in three months,one of which resulted in a critical injury to a driver,Citywide Shuttle drivers received additional training,and the company retrofitted all shuttles with new braking systems.Which of Maslow's needs are addressed by Citywide Shuttle's actions?

____________ is the theory that attempts to explain behavior change by suggesting that behavior with positive consequences tends to be repeated while behavior with negative consequences tends not to be repeated.

Research shows that simplified jobs lead to all the following except

This question contains several parts;be sure to answer each.First,define and explain the four types of reinforcement,including their effect on behavior.Next,imagine that you manage several hundred flight attendants as a flight services manager for a major airline.You have been receiving too many complaints about flight attendants being rude to passengers.In what ways might you use positive reinforcement to improve the situation? How might you use punishment?

Even when he started his first job,Will was not content to be just one of the employees.His boss noticed that he often coached his coworkers about ways to improve their work,even when it wasn't his job.Will probably has a

According to the acquired needs theory,the desire to influence others is part of the need for

When workers perceive they are being treated fairly on the job,they are most likely to

When using goal-setting theory to motivate employees,managers should

This question contains several parts;be sure to answer all of them.First,describe three nonmonetary ways of compensating and retaining employees.Second,imagine that you manage a small appliance store where salespeople are paid an hourly wage with no bonus or additional compensation.Recently,a big-box store has been luring away your best people by offering them not only a higher hourly wage,but also pay for performance (based on their sales).List and explain at least three ways to improve your employee retention.

This question contains two parts;be sure to answer both.First,explain at least four of the six types of compensation plans,giving an example of each.Next,imagine that you manage a medium-sized office that is trying to increase its profitability by cutting its expenses,such as office supplies,electricity,rent,and telephone bill.Which type of compensation plan would be most motivating to you in this situation? Why?

Nancy's employer distributes checks at the end of each quarter,representing an equitable portion of 5 percent of the company's pretax profits for the previous period.These checks represent

The theory under which people make the choice that promises them the greatest reward if they think they can get it is

Intrinsic motivation is not as long lasting as extrinsic motivation,and intrinsic motivation has a less positive impact on task performance.