Question 1

Which of the following change management strategies should be given a priority when employees need to break old routines and adopt new role patterns?

Accepted Answer

A)   Coercion
B)   Employee involvement
C)   Learning
D)   Stress management
E)   Negotiation

Question 2

One way that communication minimizes resistance to change is by:

Accepted Answer

A)   generating an urgency to change.
B)   encouraging negotiation.
C)   eliminating organizational politics.
D)   promoting speedy refreezing.
E)   encouraging stress management.

Question 3

According to the action research model,the _____ before diagnosing the need for change.

Accepted Answer

A)   client-consultant relationship needs to be formed
B)   effectiveness of the change effort needs to be evaluated
C)   disengagement of the consultant's services needs to be addressed
D)   change effort needs to stabilize
E)   intervention needs to be introduced

Question 4

An emerging view of employee resistance to change is that it is a dysfunctional and irrational response to a desirable initiative which should be eliminated in modern organizations.

Accepted Answer

A) True 
 B)False

Question 5

Subtle forms of resistance create the greatest obstacles to change because they are not as visible.

Accepted Answer

A) True 
 B)False

Question 6

Identify and briefly describe the three stages of Lewin's force field analysis model.

Accepted Answer

It is easy to see that environmental for...

Question 7

Positive principle advocates the view that people are motivated and guided by the vision they see and believe in for the future.

Accepted Answer

A) True 
 B)False  False

Question 8

Describe the ethical problems that may arise from organizational change activities.

Accepted Answer

One significant concern with some organi...

Question 9

In organizational change,future search conferences are used mainly to:

Accepted Answer

A)   force employees to accept the changes to be implemented.
B)   involve as many employees and other stakeholders as possible in the change process.
C)   give executives an opportunity to negotiate with employees to accept the changes.
D)   train employees in the skills required for the change process.
E)   refreeze the desired conditions in the organization.

Question 10

The positive principle,the constructionist principle,and the simultaneity principle are principles of:

Accepted Answer

A)   parallel learning structures.
B)   appreciative inquiry.
C)   action research.
D)   process consultation.
E)   large group interventions.

Question 11

The CEO will need to know that the first step in his appreciative inquiry change effort will begin with:

Accepted Answer

A)   determining the cause of the problem.
B)   determining whether there exists a problem that needs to be fixed.
C)   involving employees in the process of unfreezing.
D)   identifying the positive elements of the organization or work unit that is performing well.
E)   creating a common image among participants of what should be in their own organization.

Question 12

Using the action research model instead of the other models such as parallel learning structure approach,enables an organization to eliminate the threat of violating individual privacy rights.

Accepted Answer

A) True 
 B)False

Question 13

Change experts recommend introducing quantum change when the organization wants to overhaul the system quickly and decisively.

Accepted Answer

A) True 
 B)False  True

Question 14

The highest priority and first strategy required for any organizational change is to:

Accepted Answer

A)   alter the responsibilities of senior executives in the organization.
B)   introduce stress management counseling to the employees.
C)   train employees who do not possess the skills required under the new conditions.
D)   communicate the need for change and keep employees informed about what they can expect from the change effort.
E)   negotiate a new set of relations among those who will clearly lose out from the change.

Question 15

One problem that communication,learning,and employee involvement have in minimizing resistance to change is that they:

Accepted Answer

A)   can lead to more subtle forms of resistance.
B)   lead to long-term antagonism with the change agent.
C)   create compliance but not commitment to the change process.
D)   are time-consuming.
E)   are not effective when the change effort needs more employee commitment.

Question 16

Organizational rewards are powerful systems that refreeze behaviors.

Accepted Answer

A) True 
 B)False

Question 17

How we perceive and understand the change process depends on the questions we ask and language we use throughout that process.This is called the constructionist principle.

Accepted Answer

A) True 
 B)False  True

Question 18

_____ tries to break out of the problem-solving mentality of traditional change management practices by reframing relationships around the positive and the possible.

Accepted Answer

A)   Parallel learning structure
B)   Large group intervention
C)   Force field analysis
D)   Action research
E)   Appreciative inquiry

Question 19

You realize that in order to bring about a change in your organization,employees need to break old routines and adopt new role patterns.Stress management strategy is best suited in this situation.

Accepted Answer

A) True 
 B)False

Question 20

Which model of organization change explicitly refers to unfreezing the current situation and refreezing the desired state?

Accepted Answer

A)   Parallel learning structures
B)   Process consultation
C)   Appreciative inquiry
D)   Quantum change
E)   Force field analysis

Exam 15: Organizational Change

Which of the following change management strategies should be given a priority when employees need to break old routines and adopt new role patterns?

Correct AnswerverifiedShow Answer

One way that communication minimizes resistance to change is by:

Correct AnswerverifiedShow Answer

According to the action research model,the _____ before diagnosing the need for change.

Correct AnswerverifiedShow Answer

An emerging view of employee resistance to change is that it is a dysfunctional and irrational response to a desirable initiative which should be eliminated in modern organizations.

Correct AnswerverifiedShow Answer

Subtle forms of resistance create the greatest obstacles to change because they are not as visible.

Correct AnswerverifiedShow Answer

Identify and briefly describe the three stages of Lewin's force field analysis model.

Correct AnswerverifiedIt is easy to see that environmental for...View AnswerShow Answer

Positive principle advocates the view that people are motivated and guided by the vision they see and believe in for the future.

Correct AnswerverifiedFalse

Describe the ethical problems that may arise from organizational change activities.

Correct AnswerverifiedOne significant concern with some organi...View AnswerShow Answer

In organizational change,future search conferences are used mainly to:

Correct AnswerverifiedShow Answer

The positive principle,the constructionist principle,and the simultaneity principle are principles of:

Correct AnswerverifiedShow Answer

The CEO will need to know that the first step in his appreciative inquiry change effort will begin with:

Correct AnswerverifiedShow Answer

Using the action research model instead of the other models such as parallel learning structure approach,enables an organization to eliminate the threat of violating individual privacy rights.

Correct AnswerverifiedShow Answer

Change experts recommend introducing quantum change when the organization wants to overhaul the system quickly and decisively.

Correct AnswerverifiedTrue

The highest priority and first strategy required for any organizational change is to:

Correct AnswerverifiedShow Answer

One problem that communication,learning,and employee involvement have in minimizing resistance to change is that they:

Correct AnswerverifiedShow Answer

Organizational rewards are powerful systems that refreeze behaviors.

Correct AnswerverifiedShow Answer

How we perceive and understand the change process depends on the questions we ask and language we use throughout that process.This is called the constructionist principle.

Correct AnswerverifiedTrue

_____ tries to break out of the problem-solving mentality of traditional change management practices by reframing relationships around the positive and the possible.

Correct AnswerverifiedShow Answer

You realize that in order to bring about a change in your organization,employees need to break old routines and adopt new role patterns.Stress management strategy is best suited in this situation.

Correct AnswerverifiedShow Answer

Which model of organization change explicitly refers to unfreezing the current situation and refreezing the desired state?

Correct AnswerverifiedShow Answer

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It is easy to see that environmental for...
View Answer

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False

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One significant concern with some organi...
View Answer

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True

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True

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