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Exam 8: Control, Change, and Entrepreneurship

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Question 21

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Controlling at some point lowers the level of innovation in an organization.

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Question 22

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The type of control that managers typically use in the input stage of the process of transforming raw materials into finished goods is ______________ control.

A) feedforward
B) concurrent
C) feedback
D) bureaucratic
E) MBO

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Question 23

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Standard operating procedures are mechanisms for clan control.

The manager of a profit center is evaluated on the basis of the amount of sales that have been generated from the goods or services produced in his/her division.The divisional manager is being evaluated using the ______________ budget approach.

The manager of Triks Burgers keeps track of the number of customers served at different periods of the day in an attempt to plan a schedule for workers that matches the demand for the restaurant's products.By using this tracking system,the manager of Triks Burgers is utilizing _____________ control.

Participatory nature is an important characteristic of bureaucratic control.

Seemingly trivial corporate-level changes can significantly affect how divisional and departmental managers behave.

The most commonly used financial performance measure that allows managers of one organization to compare performance with that of other organizations is:

Organizational control procedures can give managers feedback about the quantity,but not the quality,of products produced by the organization.

What are the four steps in the control process?

The step of the control process utilized by managers to evaluate whether the actual performance of the organization differs significantly from the standards of performance that assess the organization is:

The set of values,norms,and expectations of behavior that control the ways in which workers interact with one another within the organization is known as ___________.

An organization's net income before taxes divided by the total assets of the organization is known as:

The most immediate and potent form of behavior control is:

The least powerful form of behavior control is direct supervision of a subordinate by a manager.

In an adaptive culture,employees often receive rewards based on:

The process through which managers try to increase members' abilities to understand and appropriately respond to changing conditions is known as:

Managers use feedforward control to anticipate problems.

The inventory turnover ratio is an example of the activity ratio of an organization.

Organizational culture makes control possible in situations where managers cannot use behavior control.