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Exam 16: Managing Change and Stres

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Question 1

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Barbara's Cookies has led the market in the family treats sold in most major grocery stores.A new competitor,Danny's Delights,has targeted Barbara's market.Barbara decided to reevaluate their offerings and change the recipe of their market leading chocolate chip cookies to include nuts.The market responded very negatively.Management decided to stay with the new recipe.Market share fell drastically. The board of directors responded by hiring a new CEO.When the new CEO arrives,what advice should Barbara's Cookies executives take?

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It is common for new executives to "clea...

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ABC Company wants to foster a team approach to problem solving.As such,management has changed the reward system to reinforce team rather than individual performance.What are target elements of change? Why is it important for managers to know about these? In this case,how will the arrangement impact the company's culture and employees?

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Target elements of change are the compon...

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External changes either can present new opportunities for an organization or can cause its ultimate failure.

When other tactics will not work or are too expensive,the best approach to overcoming resistance to change is

The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season,just like the regular retail employees do during that season.This is an example of a(n) _________ change.

The stages of OD are,in order,

__________ is a method for stress reduction that involves directing thoughts away from yourself.

The _______ for Mortimer,Inc.is "We build the world's best mousetraps."

Nola graduated from her MBA program last year and took on a high-paying position as a consultant-in-training at McCrabree Consulting.She often works 60-80 hours per week,and mostly her assignments are in cities across the country; she rarely stays home for more than two days at a time.This is all part of the way consulting operates,as she was told by the people who ran the firm's orientation session.In fact,at that session,the facilitator brought in consultants who had worked at the firm for several years who stressed that the firm believes in pushing employees to the limit.Nola is definitely feeling the stress! What would you characterize as the level of her stressors?

Able,Baker,and Charlie,Ltd.,is an accounting partnership.The Internal Revenue Service has implemented new procedures for filing taxes beginning next year.What kind of change does this represent?

When Mr.Brown,the new CEO of XYZ Department Stores,took over,his first action was to get rid of the organization's existing marketing strategy,which was heavily based on couponing.He replaced it with a strategy of low prices every day,a policy with which some of its competitors were having much success.This was a(n) ________ change.

An example of internal forces for change is

Which of these is an analytical framework that can help your company develop a strategic plan?

The __________ includes inputs,strategic plans,target elements of change,and outputs.It is a very practical approach that can diagnose what to change and how to evaluate the success of a change effort.

Religuard is a pharmaceutical company that has factories in Taiwan.Due to environmental regulations in the country becoming stricter,Religuard has had to shut operations at three of its five manufacturing units.Which of the following forces of change had a role to play in the shutting down of these units?

Experimental University's president recently announced that instead of professors giving grades to students in their classes,students would give themselves grades.This would be a(n) _________ change.

Which of the following is not an underlying assumption of many models of change?

Describe the eight steps of Kotter's model for leading organizational change. John Kotter,an expert in leadership and change management,believes that organizational change most often fails not because of inadequate planning but because of ineffective implementation.To help overcome this,he proposed an eight-step process for leading change

The systems model of change can be used to diagnose what to change,but other models must be used to determine how to evaluate the success of a change effort.

The four targeted elements of change are organizational arrangements,social factors,methods,and people.