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Exam 2: Management Theory: Essential Background for the Successful Manager

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Question 51

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The first person to identify the major functions of management was Henri Fayol.

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Question 52

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The strategy for minimizing errors by managing each stage of production is called

A) TQM.
B) six sigma.
C) quality assurance.
D) zero defects.
E) quality control.

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Question 53

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Which of the following viewpoints emphasized the importance of understanding human actions and of motivating employees toward achievement?

Organizations that actively create, acquire, and transfer knowledge within themselves and are able to modify their behavior to reflect this new knowledge are called __________ organizations.

Part of evidence-based management is understanding the potential danger in conventional wisdom about management.

An optimistic view of workers that envisions them as capable of accepting responsibility and working in a self-directed manner is representative of

The classical viewpoint emphasized ways to manage work more independently.

One of the problems with the classical viewpoint is that its principles are too focused on human needs rather than on organizational ones.

Scientific and administrative management are part of the ________ viewpoint.

Hugo Munsterberg suggested that psychologists could contribute to industry by studying jobs and determining which people are best suited to specific jobs.

In a closed system, an organization's outputs are recycled to become inputs.

Many technology companies are hesitant to involve customers in the development of their products, since they are trying to protect their latest products and ideas from competitors' attempts to replicate them.This typically results in a fairly ______ system.

Managers at Montaigne Prefecture Glass needed to take some important steps to get out ahead of the growing competition.Recently, new talent had been hired, the training and development budget had been doubled, and cross-functional teams were added to improve information flow.It appears that Montaigne is attempting to become a ______ organization.

Feedback is one of the four parts of a system.

Over her years as a manager, Rose has had a very diverse group of employees; some were very interested in the financial rewards the company offered while others really would prefer extra time off or even to be recognized at the monthly department meetings.Rose should consider the ______ viewpoint of management in this case.

________ management means translating principles based on best evidence into organizational practice, bringing rationality to the decision-making process.

Describe the fundamental ideas underlying the classical viewpoint to management, and give at least one example of a modern practice that has its roots in this view.Compare and contrast its two approaches.

Shanice recently took a management job in the book publishing industry, which is undergoing dramatic change.She should study theoretical perspectives of management to help her predict some of the probable outcomes of this change and help her decide on potential strategy going forward.

Behavioral science relies on __________ for developing theories about human behavior that can help managers.

Amanda was a tough manager and made it a regular practice to check up on her staff, looking for cheating on timesheets and people coming back late from lunch.Her employees were often dissatisfied with Amanda since she was a(n) ________ manager.