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Exam 12: Motivating Employees: Achieving Superior Performance in the Workplace

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Question 1

Multiple Choice

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When using punishment, a manager should

A) ignore undesirable behaviors.
B) save reprimands until the end of the workday, or preferably before a weekend.
C) do it in conjunction with positive reinforcement.
D) make sure that other employees witness the punishment.
E) punish even minor infractions, to appear consistent.

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Question 2

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After struggling with the training, Sachin is unsure whether he can complete the end-of-year financial reporting with minimal errors in the time allotted at his new job.In this case, Sachin is low on the ______ element of expectancy theory.

A) valence
B) expectancy
C) outcomes
D) instrumentality
E) performance

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Question 3

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______ is defined as the psychological processes that arouse and direct goal-directed behavior.

According to the acquired needs theory, the desire to influence others is part of the need for

In Herzberg's theory, the lower-level needs are known as security factors, and the higher-level needs are called motivating factors.

Which of the following is the best statement of a goal?

In McClelland's acquired needs theory, the desire to excel at challenging tasks is part of the need for power.

Management's assessment of fairness is most important under equity theory.

Reinforcement theory suggests behavior tends to be repeated if it has positive consequences and tends not to be if it has negative consequences.

According to McClelland's theory, people are born with their needs for power, achievement, and affiliation.

ERG theory assumes that three basic needs influence behavior: esteem, relatedness, and growth.

The theory that attempts to explain behavior change by suggesting that behavior with positive consequences tends to be repeated while behavior with negative consequences tends not to be repeated, is called

McClelland's need for achievement corresponds most closely to

A job diagnostic survey can be used to identify problems with a job's motivational characteristics and help determine if a job redesign is appropriate.

A simple model of motivation does not include which of the following?

Content perspectives of motivation emphasize the emotions that employees feel in the workplace.

The extent to which a job allows an employee to make choices about scheduling different tasks and deciding how to do them is known as task identity.

Negative reinforcement is the process of weakening behavior by presenting something negative.

McClelland identifies the need for personal power as positive and involving problem solving to further mutual goals.

Job design that fits jobs to people is based on the assumption that people are underutilized at work and that they want more variety and responsibility.