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According to research, touching is typically detrimental to teamwork.

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Which of the following is characteristic of telecommuting?


A) Increased capital costs.
B) Attractive to people with high social needs.
C) More difficult recruiting.
D) Increased turnover.
E) Increased ability to hire certain workers, such as disabled people.

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You are an efficient communicator when your intended message is accurately understood by the other person.

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The greater the use of e-mail within an organization, the more connected coworkers feel.

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A manager wants to tell employees that the quarterly project management training will start on April 12, about two months from now.Generally, which of the following should the manager use?


A) Videoconferencing
B) Telephone
C) Personal notes
D) Face-to-face meeting
E) Newsletter

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Diminished ethics by businesspeople is one of the drawbacks commonly associated with the use of social media.

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Describe the five steps of the top-down reading method.

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The top-down system has five steps:
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Folding one's arms can be interpreted as defensiveness.

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The pathway by which a message travels is called the medium.

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Among gender difference in communication is the idea that men are more likely than women to ask questions.

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Channels of communications that follow the chain of command and are considered as official are termed


A) formal.
B) prescribed.
C) vertical.
D) horizontal.
E) external.

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Telework is a broad term than encompasses not just working from home but working from anywhere.

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______ can be quite expensive, requiring a specially designed room with multiple cameras and high-definition video screens.


A) Telepresence technology
B) Telecommuting
C) Videoconferencing
D) Teleworking
E) Netconferencing

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Which of the following is not appropriate to include in the conclusion of a speech?


A) A signal phrase to cue listeners about the wind-up.
B) Details you forgot from earlier.
C) A call to action.
D) "Thank you."
E) A little upbeat story.

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A telephone call is a richer medium than a personal letter.

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Of the following, which medium is the richest?


A) Company newsletter
B) Telephone
C) E-mail
D) Memos
E) Videoconferencing

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Which of the following is a "don't" when attempting to improve communication?


A) Occasionally nod in agreement.
B) Lean toward the speaker.
C) Speak in a quiet, reassuring tone.
D) Smile and show animation.
E) Close your eyes.

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Which of the following is not a way in which nonverbal communication is expressed?


A) Writing a thank-you note.
B) Making someone wait an hour in the lobby.
C) Looking away while talking to someone.
D) Grimacing.
E) Touching someone's shoulder.

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The communication process begins with the transmission of a message through a medium.

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A smile does not convey the same emotions in different countries.

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