Question 1

Which of the following refers to a cluster of decisions concerning what organizational goals to pursue, what actions to take, and how to use resources to achieve these goals?

Accepted Answer

A)   Strategy
B)   Value
C)   Synergy
D)   Mission

Question 2

The creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a company's resources and allow it to survive and prosper is ________ management.

Accepted Answer

A)   performance
B)   total quality
C)   turnaround
D)   impression

Question 3

The process of structuring working relationships so that organizational members interact and cooperate to achieve organizational goals is known as ________.

Accepted Answer

A)   planning
B)   leading
C)   controlling
D)   organizing

Question 4

During which managerial task does a manager articulate a clear organizational vision for the organization's members to accomplish?

Accepted Answer

A)   Planning
B)   Organizing
C)   Controlling
D)   Leading

Question 5

Which of the following is true of middle managers?

Accepted Answer

A)   They decide how the different departments should interact.
B)   They are responsible for daily supervision of the nonmanagerial employees.
C)   They develop skills and know-how so that the organization is efficient and effective.
D)   They are responsible for the performance of all departments.

Question 6

Which of the following is an accurate definition of a self-managed team?

Accepted Answer

A)   A group of people who work interdependently and with shared purpose across space, time, and organization boundaries using technology to communicate and collaborate
B)   Several professionals who independently address various issues that an organization may have, focusing on the issues in which they specialize
C)   A group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities
D)   A team used only for a defined period of time and for a separate, concretely definable purpose

Question 7

Explain effectiveness. When is an organization said to be effective?

Accepted Answer

Effectiveness is a measure of the approp...

Question 8

High efficiency/high effectiveness situations result in the production of a ________.

Accepted Answer

A)   high-quality product that customers do not want
B)   high-quality product that few customers can afford
C)   product that customers want at a quality and price they can afford
D)   product of mediocre quality that customers will buy despite its high price

Question 9

Which of the following describes organizational performance that results in a low-quality product that customers do not want?

Accepted Answer

A)   Low efficiency and low effectiveness
B)   High efficiency and low effectiveness
C)   Low efficiency and high effectiveness
D)   High efficiency and high effectiveness

Question 10

The ability to analyze and diagnose a situation and to distinguish between cause and effect demonstrates a manager's ________ skills.

Accepted Answer

A)   interpersonal
B)   conceptual
C)   technical
D)   communication

Question 11

Define competitive advantage. What are its four building blocks?

Accepted Answer

Competitive advantage is the ability of ...

Question 12

Restructuring involves contracting with another company in a low-cost country abroad to have it perform a work activity the organization previously performed itself.

Accepted Answer

A) True 
 B)False

Question 13

The ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors is known as its ________.

Accepted Answer

A)   competitive advantage
B)   strategy
C)   absolute advantage
D)   goal

Question 14

Which of the following is a responsibility of leadership?

Accepted Answer

A)   Evaluating how well they themselves are performing in leading the organization
B)   Encouraging employees to perform at a high level to help the organization achieve its goals
C)   Evaluating an organization's success in reaching its goals and taking corrective actions
D)   Deciding which goals to measure and then designing control systems for them

Question 15

A measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals is ________.

Accepted Answer

A)   efficiency
B)   reliability
C)   utility
D)   effectiveness

Question 16

In contrast to middle managers, top managers are responsible for the performance of specific departments.

Accepted Answer

A) True 
 B)False

Question 17

An organization's resources include assets such as ________.

Accepted Answer

A)   competitors
B)   loyal customers and employees
C)   ethical codes
D)   performance goals

Question 18

The company for which Margaret works has announced that due to declining global sales, it will lay off 12 percent of its labor force. This is an example of ________.

Accepted Answer

A)   innovating
B)   telecommuting
C)   restructuring
D)   outsourcing

Question 19

Contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself is known as ________.

Accepted Answer

A)   integrating
B)   telecommuting
C)   outsourcing
D)   insourcing

Question 20

Low efficiency/high effectiveness situations arise when managers choose ________.

Accepted Answer

A)   wrong goals to pursue and make poor use of resources to achieve these goals
B)   right goals to pursue but do a poor job of using resources to achieve these goals
C)   right goals to pursue and make good use of resources to achieve these goals
D)   wrong goals to pursue and make good use of resources to achieve these goals

Exam 1: The Management Process Today

In contrast to middle managers, top managers are responsible for the performance of specific departments.

Correct AnswerverifiedShow Answer

Which of the following is a responsibility of leadership?

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Low efficiency/high effectiveness situations arise when managers choose ________.

Correct AnswerverifiedShow Answer

An organization's resources include assets such as ________.

Correct AnswerverifiedShow Answer

Which of the following describes organizational performance that results in a low-quality product that customers do not want?

Correct AnswerverifiedShow Answer

Explain effectiveness. When is an organization said to be effective?

Correct AnswerverifiedEffectiveness is a measure of the approp...View AnswerShow Answer

Which of the following refers to a cluster of decisions concerning what organizational goals to pursue, what actions to take, and how to use resources to achieve these goals?

Correct AnswerverifiedShow Answer

The process of structuring working relationships so that organizational members interact and cooperate to achieve organizational goals is known as ________.

Correct AnswerverifiedShow Answer

A measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals is ________.

Correct AnswerverifiedShow Answer

During which managerial task does a manager articulate a clear organizational vision for the organization's members to accomplish?

Correct AnswerverifiedShow Answer

Contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself is known as ________.

Correct AnswerverifiedShow Answer

The company for which Margaret works has announced that due to declining global sales, it will lay off 12 percent of its labor force. This is an example of ________.

Correct AnswerverifiedShow Answer

The ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors is known as its ________.

Correct AnswerverifiedShow Answer

Restructuring involves contracting with another company in a low-cost country abroad to have it perform a work activity the organization previously performed itself.

Correct AnswerverifiedShow Answer

The creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a company's resources and allow it to survive and prosper is ________ management.

Correct AnswerverifiedShow Answer

Which of the following is an accurate definition of a self-managed team?

Correct AnswerverifiedShow Answer

Define competitive advantage. What are its four building blocks?

Correct AnswerverifiedCompetitive advantage is the ability of ...View AnswerShow Answer

High efficiency/high effectiveness situations result in the production of a ________.

Correct AnswerverifiedShow Answer

The ability to analyze and diagnose a situation and to distinguish between cause and effect demonstrates a manager's ________ skills.

Correct AnswerverifiedShow Answer

Which of the following is true of middle managers?

Correct AnswerverifiedShow Answer

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Effectiveness is a measure of the approp...
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Competitive advantage is the ability of ...
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