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What are the four steps in the control process?

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The control process, whether at the inpu...

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Top managers at a food chain company consult with middle and first-line managers to revise their marketing strategy. This approach will lead to ________.


A) top-down changes that can be implemented quickly throughout the organization
B) bottom-up changes to minimize resistance from employees and uncertainty
C) bottom-up changes that can be implemented quickly throughout the organization
D) top-down changes to minimize resistance from employees and uncertainty

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The company PinnTaxx has opted for a control system policy that deals with problems after they arise. What type of control should they be using and at what stage?


A) Feedforward control at the input stage
B) Concurrent control at the feedback stage
C) Feedback control at the output stage
D) Feedforward control at the conversion stage

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The final step in the control process is to ________.


A) evaluate results and initiate corrective action
B) measure actual performance
C) compare actual performance to the standards
D) measure the standards of performance

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The standard of performance that measures efficiency at the corporate level of the organization is known as ________.


A) cost of goods sold
B) capital costs
C) net sales
D) operating costs

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Output control procedures are used at every management level of an organization.

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Standard operating procedures are mechanisms for clan control.

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Top managers in a company decide between themselves to implement an employee stock ownership plan for all their employees. This is an example of a company taking a ________.


A) top-down approach to promote adaptive culture
B) bottom-up approach to promote adaptive culture
C) top-down approach to promote inert culture
D) bottom-up approach to promote inert culture

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Managers at Zeppel Construction Company set up a stringent job interview process by which management applicants are carefully screened at different levels of the organization before they are hired, attempting to increase the chance that newly hired managers will have the knowledge and skills they need to be successful within the organization. By using this process, Zeppel is using ________ control.


A) concurrent
B) feedforward
C) feedback
D) MBO

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The most immediate and potent form of behavior control is ________.


A) direct supervision
B) clan control
C) bureaucratic control
D) socialization

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At the output stage, managers use feedforward control to provide information about customers' reactions to goods.

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Using the controlling function, managers monitor and evaluate the organization's strategy to evaluate whether it is working as intended.

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Danny, the manager of Wader Shoes, installed new machinery to speed up the production process after the assigned targets were not achieved for the third week of the month. With regard to the control process, Danny is ________.


A) establishing the standards of performance
B) measuring the actual level of performance of employees
C) evaluating the result of the set standards
D) initiating corrective actions

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Stag Plugs, Ltd., opts to take a bottom-up approach in order to draft a new attendance policy. What will the approach entail?


A) A fast or revolutionary approach involving managers at all levels
B) A gradual or evolutionary approach involving only the top managers
C) A fast or revolutionary approach involving only the top managers
D) A gradual or evolutionary approach involving managers at all levels

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The process through which managers try to increase members' abilities to understand and appropriately respond to changing conditions is known as ________.


A) clan control
B) socialization
C) organizational learning
D) bureaucratic control

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Which of the following stages in making organizational change includes deciding whether change will occur from the top down or from the bottom up?


A) Assess the need for change
B) Decide on the change to make
C) Implement the change
D) Evaluate the change

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Members of which of the following groups may be considered intrapreneurs?


A) Employees of an organization who notice opportunities to develop new products
B) Employees of an organization who have worked across various industries
C) Managers who are responsible for two or more departments within a company
D) Managers who ensure interdepartmental transfer of skills

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Agave Pharma has opted for a top-down approach to changing how the company functions so that efficiency is increased. What is the change likely to entail?


A) A fast or revolutionary approach involving managers at all levels
B) A gradual or evolutionary approach involving only the top managers
C) A fast or revolutionary approach involving only the top managers
D) A gradual or evolutionary approach involving managers at all levels

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From the information given below, calculate the organization's current ratio. Total Liabilities = $750,000; Current Liabilities = $220,000; Total Assets = $700,000; Current Assets = $176,000


A) 0.25
B) 0.93
C) 0.29
D) 0.80

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Brandon, the manager of Flipflop Footwear, checked the weekly records and discovered that the number of shoes produced in one week by 20 employees was 250 against the set target of 220 shoes. With reference to the control process, Brandon is ________.


A) establishing the standards of performance
B) measuring the actual level of performance of employees
C) comparing the actual performance against chosen standards of performance
D) evaluating the result of the set standards

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