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Exam 1: Making Ob Work for Me

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Question 41

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What is self-awareness? Why is self-awareness important for managers? How can one develop self-awareness?

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To have a successful career, you need to...

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Question 42

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What are the causes of unethical behavior at work? How can managers remedy each of these?

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Table 1.4. identifies the causes of unet...

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Question 43

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Alexa quit her job because she felt it was boring. This would be diagnosed as a(n) ______ level problem.

It is likely that you will experience 10 or fewer jobs in your career.

Harriet saw Josephine cheating on a test in their OB class. However, she did not report this because Josephine is on her team in the class and she feared that Josephine might be kicked out of the class and that this would hurt her team's chances of doing well on their project. Harriet is experiencing:

Social capital includes an employee's confidence and self-esteem.

A person can build his/her social capital by:

OB concepts and theories can be classified into three broad categories: person factors, group characteristics, and environmental characteristics.

Define human capital and social capital, and give examples of each. Explain at least three ways that each can be developed.

Research has shown that when newly hired workers develop social capital with their team members, they tended to be more satisfied with their jobs but were slower to learn their responsibilities.

Hard skills include our expertise in human interactions.

OB looks at the world at three levels: individual, group, and organizational.

Environments are dynamic-they change-but people are static.

Social capital is:

Unethical behavior erodes trust, but has no effect on cooperation in organizations.

Unethical behavior is always caused by people who are evil.

Pascal is a customer service representative who handles phone inquiries. He has a goal of handling 12 calls per hour. When he gets a customer with a complex situation, he tends to become short with that person to keep the call short. This is an example of:

In the Integrative Framework, which of the following is an outcome?

Ethics is concerned with right versus wrong, good versus bad, and the many shades of gray in between.

The interdisciplinary field dedicated to understanding and managing people at work is called: