Question 1

A norm is a set of expected behaviors for a particular position.

Accepted Answer

A) True 
 B)False

Question 2

The stages of group development, in order, are forming, norming, storming, performing, and adjourning.

Accepted Answer

A) True 
 B)False

Question 3

A person in the orienter role will:

Accepted Answer

A)   Clarify pertinent values
B)   Keep the group headed toward its stated goals
C)   Prod the group to move along
D)   Pull together ideas and suggestions
E)   Suggest new goals or ideas

Question 4

Define "group." Identify and define the basic types of groups in organizations, and explain why understanding each is important for managers.

Accepted Answer

A group is two or more freely interactin...

Question 5

One characteristic of a group is the potential for mutual interaction.

Accepted Answer

A) True 
 B)False

Question 6

Groups routinely outperform individuals, particularly in quantitative tasks.

Accepted Answer

A) True 
 B)False

Question 7

How can a manager rebuild trust, once it is lost?

Accepted Answer

The Reina Seven-Step Model for Rebuildin...

Question 8

A person in the coordinator role will:

Accepted Answer

A)   Clarify pertinent values
B)   Keep the group headed toward its stated goals
C)   Prod the group to move along
D)   Pull together ideas and suggestions
E)   Suggest new goals or ideas

Question 9

Norms can apply to the group, team, or organizational level.

Accepted Answer

A) True 
 B)False

Question 10

A norm is a written rule a group agrees upon that guides behavior.

Accepted Answer

A) True 
 B)False

Question 11

One effective use of virtual teams is in brainstorming ideas or solutions to problems.

Accepted Answer

A) True 
 B)False

Question 12

Which three roles are especially important to groups?

Accepted Answer

A)   Energizer, harmonizer, gatekeeper
B)   Initiator, orienter, energizer
C)   Coordinator, procedural technician, gatekeeper
D)   Compromiser, commentator, evaluator
E)   Opinion seeker/giver, standard setter, initiator

Question 13

Group cohesiveness, when it occurs, tends to develop during which stage of the group development process?

Accepted Answer

A)   Forming
B)   Storming
C)   Norming
D)   Conforming
E)   Performing

Question 14

During "forming," members tend to be anxious and uncertain.

Accepted Answer

A) True 
 B)False

Question 15

Communication trust is:

Accepted Answer

A)   Trust of character
B)   Trust of disclosure
C)   Trust of capability
D)   Trust of expertise
E)   Trust of justice

Question 16

Teams are task groups that have matured to the performing stage.

Accepted Answer

A) True 
 B)False

Question 17

A person in the initiator role will:

Accepted Answer

A)   Clarify pertinent values
B)   Keep the group headed toward its stated goals
C)   Prod the group to move along
D)   Pull together ideas and suggestions
E)   Suggest new goals or ideas

Question 18

In a practical sense, the best size for a team is:

Accepted Answer

A)   Between two and twenty-five members
B)   Five or fewer people
C)   Determined by the task to be performed
D)   As large as possible
E)   Unknown; research has not studied this

Question 19

Which of the following is not a benefit of virtual teams?

Accepted Answer

A)   Easier to establish team cohesion
B)   Reduced real estate costs
C)   Reduced work-life conflicts for employees
D)   Improved brainstorming
E)   Ability to share knowledge of diverse markets

Question 20

Which of the following is not a behavior that would build trust?

Accepted Answer

A)   Keep information to yourself
B)   Give credit and recognition
C)   Be consistent
D)   Demonstrate professionalism
E)   Be available and approachable

Exam 8: Groups and Teams

Which three roles are especially important to groups?

Correct AnswerverifiedShow Answer

A person in the orienter role will:

Correct AnswerverifiedShow Answer

During "forming," members tend to be anxious and uncertain.

Correct AnswerverifiedShow Answer

Groups routinely outperform individuals, particularly in quantitative tasks.

Correct AnswerverifiedShow Answer

Teams are task groups that have matured to the performing stage.

Correct AnswerverifiedShow Answer

One effective use of virtual teams is in brainstorming ideas or solutions to problems.

Correct AnswerverifiedShow Answer

The stages of group development, in order, are forming, norming, storming, performing, and adjourning.

Correct AnswerverifiedShow Answer

A norm is a set of expected behaviors for a particular position.

Correct AnswerverifiedShow Answer

Norms can apply to the group, team, or organizational level.

Correct AnswerverifiedShow Answer

Group cohesiveness, when it occurs, tends to develop during which stage of the group development process?

Correct AnswerverifiedShow Answer

Which of the following is not a behavior that would build trust?

Correct AnswerverifiedShow Answer

How can a manager rebuild trust, once it is lost?

Correct AnswerverifiedThe Reina Seven-Step Model for Rebuildin...View AnswerShow Answer

One characteristic of a group is the potential for mutual interaction.

Correct AnswerverifiedShow Answer

A person in the initiator role will:

Correct AnswerverifiedShow Answer

Which of the following is not a benefit of virtual teams?

Correct AnswerverifiedShow Answer

In a practical sense, the best size for a team is:

Correct AnswerverifiedShow Answer

A norm is a written rule a group agrees upon that guides behavior.

Correct AnswerverifiedShow Answer

Define "group." Identify and define the basic types of groups in organizations, and explain why understanding each is important for managers.

Correct AnswerverifiedA group is two or more freely interactin...View AnswerShow Answer

Communication trust is:

Correct AnswerverifiedShow Answer

A person in the coordinator role will:

Correct AnswerverifiedShow Answer

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The Reina Seven-Step Model for Rebuildin...
View Answer

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A group is two or more freely interactin...
View Answer

Correct Answer
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