Question 1

In the context of types of training,_____ requires that employees learn to perform more than one job.

Accepted Answer

A)   job rotation
B)   vestibule training
C)   job enrichment
D)   on-the-job training

Question 2

When the human resources department and supervisor share responsibility for conducting an orientation,the supervisor typically covers topics related to:

Accepted Answer

A)   the organization's policies and procedures, including hours of work and breaks.
B)   enrollment forms for insurance policies and withholding forms for tax purposes.
C)   performing a particular job in a particular department.
D)   procedures for filling out time sheets.

Question 3

Large organizations generally have a formal orientation program conducted by the:

Accepted Answer

A)   supervisor.
B)   employees themselves.
C)   board of directors.
D)   human resources department.

Question 4

Teaching employees another job so that they can fill in as needed is known as _____.

Accepted Answer

A)   computer-based training
B)   on-the-job training
C)   cross-training
D)   vestibule training

Question 5

Coaching is best defined as the process in which:

Accepted Answer

A)   supervisors provide guidance and instruction in how to do a job so that it satisfies performance goals.
B)   supervisors dictate to employees as to how to increase their productivity.
C)   employers criticize employees in public so as to prevent the occurrence of any further lapses.
D)   employees complain to the employers regarding the occurrence of any unethical behavior.

Question 6

The difference between on-the-job and vestibule training is that the latter:

Accepted Answer

A)   takes place on equipment set up in a special area off the job site.
B)   teaches the employees skills apart from their area of expertise.
C)   involves working alongside an experienced person.
D)   uses the computer-based instruction medium.

Question 7

Ryan is a new employee in Mark's department.Mark wants to orient Ryan in the most comfortable way possible,so he invites him out to lunch on his first day.Furthermore,Markasks the other employees in the department to welcome Ryan by inviting him out to lunch with them on other days.Which of the following methods of orientation is being employed by Mark?

Accepted Answer

A)   Establishing the norms of the organization
B)   Initiating a formal training process
C)   Encouraging the involvement of co-workers
D)   Arranging for a follow-up with the employee

Question 8

Which of the following modes of training delivers the course content to participants who are located far away fromthe provider of the trainingthrough computers and other communications technology?

Accepted Answer

A)   On-the-job training
B)   Apprenticeship
C)   Distance learning
D)   Classroom training

Question 9

Which of the following is a common orientation method?

Accepted Answer

A)   Providing guidance and instruction
B)   Assigning roles to new employees
C)   Conducting a tour of the facilities
D)   Coaching and career mentoring

Question 10

Which of the following is true of vestibule training?

Accepted Answer

A)   It is not appropriate as initial training for jobs that have no room for errors, such as piloting or nursing.
B)   It is appropriate only when an organization hires people who already know how to use its equipment.
C)   The expense of vestibule training is lower because employees produce goods for the organization while they undergo the training.
D)   Employees learn to operate the equipmentwithout the pressure of accidents occurring or customers getting impatient.

Question 11

Which of the following is true of orientation methods?

Accepted Answer

A)   The methods a supervisor uses will depend on the organization's policies and resources.
B)   A large organization expects individual supervisors to develop their own orientation methods.
C)   Small organizations typically provide a handbook of information for new employees and spell out orientation procedures to follow.
D)   Some of the common methods include computer-based instruction, interactive multimedia, and role-playing.

Question 12

Which of the following is true of evaluation of training?

Accepted Answer

A)   The employees are often in the best position to determine whether training is working.
B)   The most basic way to evaluate training is to measure whether the employees are satisfied with the job.
C)   Training that does not produce results should be changed or discontinued.
D)   Whatever the outcome, training does not represent a cost to the organization.

Question 13

The most basic way to evaluate training is to measure:

Accepted Answer

A)   the theoretical knowledge of each trainee.
B)   whether the problem addressed by the training is being resolved.
C)   whether the employees are satisfied with the job.
D)   the employees'performance on assessments given during the training period.

Question 14

When the human resources department and supervisor share responsibility for conducting an orientation,the human resources department typically covers topics related to: rev: 07_09_2015_QC_CS-19119

Accepted Answer

A)   performance of a particular job in a particular department.
B)   specific tasks involved in performing both simple and complex jobs.
C)   policies regarding performance appraisals, pay increases, and time off.
D)   what the department does and how these activities contribute to the organization's goals.

Question 15

Which of the following is the next step in the training cycle after setting objectives fortraining?

Accepted Answer

A)   Assessing training needs
B)   Evaluating training
C)   Deciding who will participate
D)   Choosing the training methods

Question 16

Which of the following statements about on-the-job training is true?

Accepted Answer

A)   It is most appropriate for a relatively complex job in which the costs of an error are high.
B)   The time and expense involved in this form of training are comparatively higher than the apprenticeship form.
C)   It is a type of training that takes place on equipment set up in a special area away from the job site.
D)   The results are immediate and tell whether the employee understands what the trainer is trying to teach.

Question 17

Mentoring is best defined as the act of:

Accepted Answer

A)   providing guidance, advice, and encouragement through an ongoing one-on-one work relationship.
B)   delivering training programs via computer-based training aids in the absence of a live instructor.
C)   introducing new employees to the other staff members so as to put them at ease.
D)   organizing an orientation session for new employees so as to motivate them to work efficiently.

Question 18

Vestibule training is best defined as:

Accepted Answer

A)   the on-the-job training method in which specific roles are assigned to the participants.
B)   the on-the-job training program aimed at strengthening a particular skill of the participant.
C)   the training that takes place on equipment set up in a special area away from the job site.
D)   the training that involves delivering training programs via computer-based training aids.

Question 19

Which of the following is the last step in the training cycle?

Accepted Answer

A)   Assessing training needs
B)   Evaluating training
C)   Choosing training methods
D)   Conducting training

Question 20

In the context of orientation of new employees,which of the following is true?

Accepted Answer

A)   It is time consuming and often reduces employee efficiency.
B)   It gives employees a sense that their individuality would be crushed.
C)   It encourages employees to develop a positive attitude.
D)   It strictly discourages employees from forming informal groups.

Exam 16: Providing Orientation and Training

Which of the following is the last step in the training cycle?

Correct Answer
verified

Which of the following modes of training delivers the course content to participants who are located far away fromthe provider of the trainingthrough computers and other communications technology?

Correct Answer
verified

Mentoring is best defined as the act of:

Correct Answer
verified

Which of the following is true of evaluation of training?

Correct Answer
verified

The most basic way to evaluate training is to measure:

Correct Answer
verified

Vestibule training is best defined as:

Correct Answer
verified

Which of the following is the next step in the training cycle after setting objectives fortraining?

Correct Answer
verified

Which of the following is true of vestibule training?

Correct Answer
verified

Correct Answer
verified

Which of the following statements about on-the-job training is true?

Correct Answer
verified

Coaching is best defined as the process in which:

Correct Answer
verified

Which of the following is a common orientation method?

Correct Answer
verified

When the human resources department and supervisor share responsibility for conducting an orientation,the supervisor typically covers topics related to:

Correct Answer
verified

Large organizations generally have a formal orientation program conducted by the:

Correct Answer
verified

Which of the following is true of orientation methods?

Correct Answer
verified

In the context of orientation of new employees,which of the following is true?

Correct Answer
verified

Teaching employees another job so that they can fill in as needed is known as _____.

Correct Answer
verified

The difference between on-the-job and vestibule training is that the latter:

Correct Answer
verified

When the human resources department and supervisor share responsibility for conducting an orientation,the human resources department typically covers topics related to: rev: 07_09_2015_QC_CS-19119

Correct Answer
verified

In the context of types of training,_____ requires that employees learn to perform more than one job.

Correct Answer
verified

Exam 16: Providing Orientation and Training

Which of the following is the last step in the training cycle?

Correct AnswerverifiedShow Answer

Which of the following modes of training delivers the course content to participants who are located far away fromthe provider of the trainingthrough computers and other communications technology?

Correct AnswerverifiedShow Answer

Mentoring is best defined as the act of:

Correct AnswerverifiedShow Answer

Which of the following is true of evaluation of training?

Correct AnswerverifiedShow Answer

The most basic way to evaluate training is to measure:

Correct AnswerverifiedShow Answer

Vestibule training is best defined as:

Correct AnswerverifiedShow Answer

Which of the following is the next step in the training cycle after setting objectives fortraining?

Correct AnswerverifiedShow Answer

Which of the following is true of vestibule training?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following statements about on-the-job training is true?

Correct AnswerverifiedShow Answer

Coaching is best defined as the process in which:

Correct AnswerverifiedShow Answer

Which of the following is a common orientation method?

Correct AnswerverifiedShow Answer

When the human resources department and supervisor share responsibility for conducting an orientation,the supervisor typically covers topics related to:

Correct AnswerverifiedShow Answer

Large organizations generally have a formal orientation program conducted by the:

Correct AnswerverifiedShow Answer

Which of the following is true of orientation methods?

Correct AnswerverifiedShow Answer

In the context of orientation of new employees,which of the following is true?

Correct AnswerverifiedShow Answer

Teaching employees another job so that they can fill in as needed is known as _____.

Correct AnswerverifiedShow Answer

The difference between on-the-job and vestibule training is that the latter:

Correct AnswerverifiedShow Answer

When the human resources department and supervisor share responsibility for conducting an orientation,the human resources department typically covers topics related to: rev: 07_09_2015_QC_CS-19119

Correct AnswerverifiedShow Answer

In the context of types of training,_____ requires that employees learn to perform more than one job.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified