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Exam 3: Assessing the Internal Environment of the Firm

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Question 21

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Which of the following would be most difficult to assess?

A) the liquidity position of a firm
B) market share growth
C) the legitimacy and reputation of a firm
D) the efficiency with which a firm utilizes its assets

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Question 22

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A competitive advantage based on inimitability can be sustained for at least some time,if it has the following characteristics:

A) psychographic uniqueness, path dependency, causal ambiguity, and substitutability.
B) physical uniqueness, path dependency, causal ambiguity, and social complexity.
C) rarity, path dependency, causal ambiguity, and social substitutability.
D) geographic uniqueness, cause dependency, social ambiguity, and path complexity.

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Question 23

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In an interview with Lise Saari,former director of global workforce research at IBM,she notes that HR must be a true partner of the business,with a deep and up-to-date understanding of business realities and objectives,and must ensure HR initiatives fully support them at all points of the value chain.This is an example of

Products and services that are difficult to imitate help firms sustain their profitability.

Focusing too narrowly on current customers,technologies,and competitors can lead to a failure to notice important changes on the periphery of their environment that may trigger the need to redefine industry boundaries and identify a whole new set of competitive relationships.This is a result of relying

Four factors help explain the extent to which employees and managers will be able to obtain a proportionately high level of the profits that they generate.Which is not one of these factors?

A key __________ of SWOT is that it is primarily a static assessment.

Which of the following is not an example of organizational capabilities?

___________ is/are associated with collecting,storing,and distributing the product or service to buyers.They consist of warehousing,material handling,delivery operation,order processing,and scheduling.

Path dependency has no impact on the inimitability of resources.

According to value-chain analysis,which of the following would be considered part of the general administration in a firm?

In assessing its primary activities,an airline would examine

With the total performance indicators in place at Sears,it can evaluate if a single store improves its employee attitude by 5 percent and therefore predict with confidence that if the revenue growth in the district as a whole is 5 percent,the revenue growth in this particular store would be 5.5 percent.This is an example of the _______ perspective of the balanced scorecard.

The resource-based view of the firm focuses solely on the internal analysis of the operations of the firm.

The balanced scorecard,developed by Kaplan and Norton,helps to integrate

German truck and trailer manufacturer,Schmitz Cargobull,mainly serves customers that are operators of truck or trailer fleets.What sets the company apart is its expertise in telematics (the integrated application of telecommunications data) to monitor the current state of any Schmitz Cargobull-produced trailer.This is an example of using ________ to enhance customer value and increase _______ position.

A travel agent does not add value by creating an itinerary that includes transportation,accommodations,and activities that are customized to your budget and travel dates.

A firm that takes on too much long-term debt to finance operations will see an immediate impact on its indicators of _______ financial leverage.

Financial resources such as cash and cash equivalents are intangible resources.

In value-chain analysis,value is measured by the market value of the total stock outstanding of the company.