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Exam 6: Job Design and Performance

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Question 31

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What is meant by the terms job range and depth?

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Job range refers to the number...

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Question 32

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If employees are able to carry out enriched jobs and managers are willing to delegate authority,performance gains can be expected.This positive outcome is the result of all of the following except:

A) Employees' increased expectations that efforts lead to performance
B) Employees' increased expectations that jobs will be further enriched
C) Employees' increased expectations that performance lead in rewards
D) Employees' expectations that the achieved rewards will lead to satisfied needs

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Question 33

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Total quality management (TQM) refers to a(n) _______________ that is dedicated to continuous improvement and the production of high-quality products and services,ultimately resulting in higher levels of customer satisfaction.

Jobs can provide intrinsic or extrinsic outcomes,but not both.

Product,territory,and customer departments are comprised of jobs that are quite similar (homogenous).

What are intrinsic job outcomes?

A position with a wider ______________ means it has more direct reports.

Is the level of a person's job depth simply the result of the authority delegated to that person's position?

RTAI is an acronym for _____________.

Job enrichment and job enlargement are competing strategies.

Why is job design sometimes resisted by labor unions?

There are ____________ precise equations that managers can use to decide job range and depth.

The term "job redesign" specifically refers to any instance in which management specifies the duties and responsibilities of a job.

All of the following are typically thought of as "objective" measures except:

Describe the RTAI and its uses.

Managers of General Electric,Ford,and Deloitte Services LP all utilized different forms of the _______________ strategy.

Higher-level needs regain importance when the economy moves through periods of recession and high inflation.

Management attempts to do two things when designing a job.What are they?

Research studies have pointed out,how one perceives a job is _______ affected by what other people say about it.

When switching from a traditional hierarchy structure to work teams,two notable barriers are resistance and _______________.