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Exam 10: Managing Employee Motivation and Performance

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Question 61

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John Mackey,CEO of Whole Foods,set a goal of expanding the number of stores.Whole Foods bought Wild Oats,a small chain of health stores.He said he would never do another merger that requires FTC approval,but his goal ____________________ was high enough he finished the Wild Oats deal.

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Question 62

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If,as a supervisor,you have no control over the pay raises,promotions,and rewards,what method(s) of reinforcement are you able to use?

A) Avoidance
B) Extinction
C) Positive reinforcement
D) Punishment
E) All of these

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Question 63

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Which of the following motivational theories is based on the idea that employees compare the treatment they receive relative to others' treatment in order to determine if they are being treated fairly?

According to the motivation framework presented in your text,after a worker notices an unfilled need,the next step is

A manager who provides reinforcement on the basis of a particular number of behaviors,rather than on the basis of time is using a(n) ____ schedule.

Quality control inspectors often randomly select items from an assembly line for inspection.For example,they may take the twelfth,seventeenth,forty-fourth,and sixtieth items.What reinforcement schedule are they using?

Which of the following is a process theory of motivation?

Alternative work arrangements are motivating for workers because they give the workers greater control and flexibility in how and when they work.

What is the most important idea for managers to remember from equity theory?

According to Maslow,the need that people have for respect and recognition is the need for

John Mackey,CEO of Whole Foods,has not taken a salary in several years.He says he works because he loves his job and he feels like he is contributing to society.Use expanded goal-setting theory to describe why Mackey has not retired yet.

Organizations are also getting ____________________ innovative in their incentive programs.

Participation is the process of enabling workers to set their own work goals,make decisions,and solve problems within their sphere of responsibility and authority.

According to ____________________ theory,people calculate the ratio of their outcomes to their inputs,and then compare the results to the same ratio for someone else.

Ratio reinforcement schedules are based on time.