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Red Bull sends out student brand managers to distribute free samples to their peers.What form of marketing communication is this?


A) Sales promotion
B) Direct marketing
C) Public relations
D) Mobile marketing
E) Advertising

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_______________ refers to the process by which the receiver interprets the sender's message.


A) Decoding
B) Stealth marketing
C) Precoding
D) Encoding
E) Tracking

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Most manufacturers and retailers worry constantly about whether or not their IMC efforts are paying off.They assess various forms of _________________ to determine what is working and what is not.


A) decoding
B) pre-testing
C) precoding
D) encoding
E) feedback

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The goal of any marketing communication is to:


A) maximize sales.
B) increase public relations click-through rates.
C) overwhelm negative publicity with commercial speech.
D) replace cause-related marketing with non-cause-related marketing.
E) get the right message to the right audience through the right media.

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Why should a marketer try to measure the success of a communications effort?

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Students should anticipate issues about ...

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Marketers often use focus groups to learn how consumers interpret their IMC messages.Experience has shown that:


A) effective branding requires marketers to encode messages differently for each market segment.
B) each receiver decodes IMC messages in his or her own way.
C) action is taken before desire and interest are determined.
D) marketers can almost always use the same message for all audiences.
E) transmitters need to use the objective-and-task decoding system.

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A _________________ can be used to create positive word of mouth,help customers form a community,and develop long-term relationships between customers and the company.


A) corporate blog
B) faxed newsletter
C) Super Bowl ad
D) full-page ad in selected newspapers
E) public relations campaign

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When a company's communications budget is based on a percentage of forecasted sales,this is known as competitive parity.

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Marketers adjust their messages and media based on the type of audience (suppliers,shareholders,customers or the general public) because:


A) different media communicate in different ways.
B) there are things you wouldn't want one group or another to know but you do want to let others know.
C) these groups have very different attention spans.
D) some read and some don't.
E) that's the way it has always been done in marketing.

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