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When a customer hands the cashier $1 and receives a loaf of bread,which of the following has occurred?


A) Discounting
B) Facilitating
C) Utility
D) Exchange
E) Advertising

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Marketing occurs only in large business organizations.

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Which of the following is not a competitive or economic force in the marketing environment?


A) Competitive relationships
B) Unemployment
C) Laws and regulations
D) Inflation
E) Recessions and depressions

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The financing function expedites purchases through making credit available.

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A marketing strategy consists of


A) developing a marketing mix.
B) selecting a target market.
C) selecting a target market and developing a marketing mix to satisfy it.
D) choosing a product to distribute and setting a price.
E) developing a multi-segment advertising campaign.

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Briefly describe the evolution of the marketing concept from the Industrial Revolution to the twenty-first century.

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The marketing concept has gone through t...

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Marketing creates value by allowing individuals and organizations to obtain what they want and need.

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Computers and advances that improve new-product development are associated with


A) regulatory forces.
B) economic forces.
C) competitive forces.
D) technological forces.
E) political forces.

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In the twenty-first century,________ remains an essential element of any marketing strategy to develop and manage long-term customer relationships.


A) storing
B) pricing
C) financing
D) communication
E) grading

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How can new Internet technologies such as on online social networking be used in marketing research?

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New information technologies are changin...

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Marketing is not manipulating customers into buying things they do not really want;it is


A) a systematic approach to satisfying customers.
B) advertising.
C) targeting a market.
D) pushing what is produced.
E) giving customers everything they want.

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Buying behavior is the decision processes and actions of people who buy and use products.

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Salt,sugar,and many agricultural products are sold using which of the following approaches?


A) Concentration
B) Total-market
C) Multi-segment
D) Universal
E) Focused

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Which of the following requires organizations to gather information about customer needs,share that information throughout the entire firm,and use that information to help build long-term relationships with customers?


A) Customer relationship marketing
B) Production orientation
C) Marketing concept
D) Market orientation
E) Sales orientation

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Acme Inc.is surveying customers as to what kinds of services they would like the company to add.It is involved in the marketing function of


A) buying.
B) storing.
C) financing.
D) marketing research.
E) risk taking.

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