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For years, a mathematics professor experienced abusive behavior at a community college where he taught. It began with a group of managers spreading rumors and false accusations that threatened his job. It was emotionally draining and took time and focus away from his job. This is an example of __________.


A) reverse discrimination
B) bullying
C) disparate treatment
D) quid pro quo
E) adverse impact

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The sole purpose of the human resource management process is to recruit and select people.

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Interviews with people who currently hold a job is part of a job analysis for that position.

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After an effective orientation, the employee should emerge with information about which three matters? Describe.

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Following orientation, the employee shou...

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__________________ includes aspects such as goodwill, mutual respect, trust, cooperation, and teamwork.


A) Relational capital
B) Social capital
C) Personal capital
D) Productivity capital
E) Human capital

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To protect their own reputations, employees are fairly careful about whom they recommend and provide a good source of employee referrals.

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The risk of "wrongful termination" lawsuits is reduced with careful _________________.


A) coaching
B) training and development
C) discussion at the time of dismissal
D) documentation
E) goal setting

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Which of the following is not a principal reason why an employee may be transferred?


A) employee's skills are needed in another part of the organization.
B) employee is suspected of illegal behavior.
C) to retain employee interest and motivation by presenting a new challenge.
D) employee has personal differences with their present boss.
E) to broaden employee experience.

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What are three important concepts covered by EEO?

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Three important concepts covered by EEO ...

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______ means that anyone can be dismissed at any time for any reason at all, or for no reason.


A) Fair termination
B) Capricious dismissal
C) Quid pro quo
D) Nonrational dismissal
E) Employment at will

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The "closed shop," in which an employer may hire for a job only workers who are already in the union, is legal in the United States.

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What is the final step in the strategic human resource management process?


A) Plan future human resources needs.
B) Recruit and select people.
C) Assess success of recruitment process.
D) Perform appraisals of people.
E) Orient, train, and develop people.

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Using 360-degree feedback appraisals to trigger pay and personnel decisions puts ______ at risk.


A) performance
B) trust
C) training
D) change
E) development

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Google's treatment of its employees is indicative of its belief that its biggest competitive advantage lies in its personnel department.

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A California software firm was growing rapidly and hiring frequently, but primarily focused on campus recruiting at UC Berkeley and Stanford. When one older candidate did not get an interview after a phone screening, he went to the company's website and noted all of the young people in charge. He filed a discrimination lawsuit based on which law?


A) Age Discrimination in Employment
B) Civil Rights Act
C) Sarbanes-Oxley Act
D) Consolidated Omnibus Budget Reconciliation Act (COBRA)
E) Americans with Disabilities Act

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Describe the three parts of compensation.

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Compensation has three parts: wages or s...

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The point of the performance appraisal is to __________.


A) provide a paper trail of manager-employee interactions
B) avoid legal problems, especially discrimination complaints
C) demonstrate correct methods for work procedures
D) make sure that the subordinate's behavior is tightly controlled
E) stimulate better job performance

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The Family and Medical Leave Act requires employers to provide 12 weeks of unpaid leave for medical and family reasons, including for childbirth, adoption, or family emergency.

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Which of the following is a good suggestion for managers when conducting interviews?


A) Ask about the candidate's family to show personal interest.
B) After the interview, write a short report with a quantitative score of the candidate's qualifications.
C) Do more than half of the talking to make sure you are sharing enough about the company and its culture.
D) Ask questions spontaneously to get the most straightforward answers from the candidate.
E) The resume should be used for selection of interview candidates only; ignore it thereafter.

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Which of the following is not one of the soft skills employers often find lacking in many Millennial applicants?


A) professional appearance
B) familiarity with social media
C) manners
D) punctuality
E) ability to communicate

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