Question 1

Which of the following is not characteristic of workgroups with excessive conflict?

Accepted Answer

A)   dissatisfaction
B)   indecision
C)   political infighting
D)   lack of teamwork
E)   creativity

Question 2

Excessive conflict can erode organizational performance because of political infighting, dissatisfaction, lack of teamwork, and turnover.

Accepted Answer

A) True 
 B)False

Question 3

Describe the impact of too little, too excessive, and moderate conflict.

Accepted Answer

Too little conflict-indolence. Work grou...

Question 4

Generally speaking, the optimal team size is considered to be 5 to 6 members.

Accepted Answer

A) True 
 B)False

Question 5

When using a self-managed team, a manager should _____.

Accepted Answer

A)   delegate administrative oversight of activities such as planning and scheduling
B)   control the team's staffing and scheduling
C)   offer lucrative individual bonuses
D)   allow members to fire their team members
E)   provide elaborate retreats for team discussions

Question 6

Which of the following is not a disadvantage of larger groups?

Accepted Answer

A)   less satisfaction
B)   less commitment
C)   more turnover
D)   more division of labor
E)   more absenteeism

Question 7

Conflict is not beneficial for organizations.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is not a reason to enforce norms?

Accepted Answer

A)   to clarify role expectations
B)   to help the group survive
C)   to create a written document of behavioral guidelines for new employees
D)   to emphasize the group's important values
E)   to help individuals avoid embarrassing situations

Question 9

Avoiding is an appropriate response to conflict when emotions are high and a cooling-off period is needed.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is not a benefit of teamwork in an organization?

Accepted Answer

A)   increased speed
B)   increased stress
C)   reduced costs
D)   improved workplace cohesiveness
E)   reduced destructive internal competition

Question 11

Continuous improvement teams consist of small groups of volunteers or workers and supervisors who meet intermittently to discuss workplace- and quality-related problems.

Accepted Answer

A) True 
 B)False

Question 12

Group cohesion arises during the norming stage of team development.

Accepted Answer

A) True 
 B)False

Question 13

The stages in which groups may evolve into teams often aren't of the same duration or intensity, or even necessarily always in this sequence.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a disadvantage of smaller groups?

Accepted Answer

A)   lower morale
B)   autocratic leadership
C)   unfair work distribution
D)   tendency to form cliques
E)   tendency to take unreasonable risk

Question 15

Sharon told her team that she is moving forward with a change to the bonus structure, despite vocal objections from several team members. Sharon is using the ______ conflict-handling style.

Accepted Answer

A)   avoiding
B)   collaborating
C)   compromising
D)   accommodating
E)   forcing or dominating

Question 16

Who are typical members of continuous improvement teams?

Accepted Answer

A)   volunteers or workers and supervisors
B)   contractors and vendors
C)   managers and agents representing competitors
D)   managers and outside suppliers
E)   customers and suppliers

Question 17

Teamwork cannot reduce destructive internal competition.

Accepted Answer

A) True 
 B)False

Question 18

Administrative oversight given to self-managed teams does not typically include _____.

Accepted Answer

A)   planning
B)   scheduling work
C)   staffing
D)   monitoring performance
E)   initiating change

Question 19

Molly organized several teachers to discuss the school's interior painting scheduled for summer. They looked at several brands, and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators. In this instance, the teachers make up a(n)  _____.

Accepted Answer

A)   self-managed team
B)   formal group
C)   cross-functional team
D)   informal group
E)   virtual team

Question 20

At Allen and Thomas Architects, a group of designers are developing the first drawings for a proposed multiuse office development in an older section of a large city that is being revitalized. What type of work team is this group?

Accepted Answer

A)   virtual team
B)   production team
C)   product team
D)   project team
E)   advice team

Exam 13: Groups and Teams: Increasing Cooperation, Reducing Conflict

Sharon told her team that she is moving forward with a change to the bonus structure, despite vocal objections from several team members. Sharon is using the ______ conflict-handling style.

Correct AnswerverifiedShow Answer

Excessive conflict can erode organizational performance because of political infighting, dissatisfaction, lack of teamwork, and turnover.

Correct AnswerverifiedShow Answer

Generally speaking, the optimal team size is considered to be 5 to 6 members.

Correct AnswerverifiedShow Answer

At Allen and Thomas Architects, a group of designers are developing the first drawings for a proposed multiuse office development in an older section of a large city that is being revitalized. What type of work team is this group?

Correct AnswerverifiedShow Answer

Which of the following is not a disadvantage of larger groups?

Correct AnswerverifiedShow Answer

When using a self-managed team, a manager should _____.

Correct AnswerverifiedShow Answer

Administrative oversight given to self-managed teams does not typically include _____.

Correct AnswerverifiedShow Answer

Which of the following is not characteristic of workgroups with excessive conflict?

Correct AnswerverifiedShow Answer

Which of the following is a disadvantage of smaller groups?

Correct AnswerverifiedShow Answer

Teamwork cannot reduce destructive internal competition.

Correct AnswerverifiedShow Answer

Who are typical members of continuous improvement teams?

Correct AnswerverifiedShow Answer

Which of the following is not a benefit of teamwork in an organization?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Continuous improvement teams consist of small groups of volunteers or workers and supervisors who meet intermittently to discuss workplace- and quality-related problems.

Correct AnswerverifiedShow Answer

Which of the following is not a reason to enforce norms?

Correct AnswerverifiedShow Answer

Group cohesion arises during the norming stage of team development.

Correct AnswerverifiedShow Answer

The stages in which groups may evolve into teams often aren't of the same duration or intensity, or even necessarily always in this sequence.

Correct AnswerverifiedShow Answer

Avoiding is an appropriate response to conflict when emotions are high and a cooling-off period is needed.

Correct AnswerverifiedShow Answer

Conflict is not beneficial for organizations.

Correct AnswerverifiedShow Answer

Describe the impact of too little, too excessive, and moderate conflict.

Correct AnswerverifiedToo little conflict-indolence. Work grou...View AnswerShow Answer

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