Question 1

Lean Six Sigma focuses on problem solving and performance improvement, or speed with excellence of a well-defined project.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is not a principle of Deming management?

Accepted Answer

A)   Quality should be aimed at the needs of the consumer.
B)   Companies should determine which workers are to blame for problems.
C)   Improved quality leads to increased market share and employment.
D)   Quality can be improved on the basis of hard data.
E)   Companies should aim at improving the system.

Question 3

Managers should develop control standards when they are developing strategic plans to measure how well the plans are being achieved.

Accepted Answer

A) True 
 B)False

Question 4

Describe at least three TQM techniques. For each, describe how a company would implement this technique.

Accepted Answer

The techniques described in the text are...

Question 5

Standards can be set for almost anything and be narrow or broad.

Accepted Answer

A) True 
 B)False

Question 6

Productivity equals _____.

Accepted Answer

A)   labor, capital, energy, and materials, divided by goods and services produced
B)   goods and services produced, divided by labor, capital, energy, and materials
C)   labor, energy, and capital, divided by goods, services, and materials
D)   goods and services and energy and materials, divided by labor and capital produced
E)   energy and materials, divided by labor and capital

Question 7

Debt management ratios indicate the degree to which an organization can meet its short-term financial obligations.

Accepted Answer

A) True 
 B)False

Question 8

Managers can increase overall productivity by increasing the efficiency of all the following except _____.

Accepted Answer

A)   goals
B)   energy
C)   materials
D)   labor
E)   capital

Question 9

List at least four of six managerial challenges.

Accepted Answer

A manager has to deal with six challenge...

Question 10

Control systems should be flexible.

Accepted Answer

A) True 
 B)False

Question 11

One of the reasons that measurement-managed firms succeed is due to strong teamwork and cooperation among the management team and more willingness to take risks.

Accepted Answer

A) True 
 B)False

Question 12

______ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

Accepted Answer

A)   Measuring
B)   Leading
C)   Organizing
D)   Controlling
E)   Planning

Question 13

A markdown on certain grocery store items that results in a rush of customer demand for those products is an example of the use of control systems to detect opportunities, such as reducing prices for similar items.

Accepted Answer

A) True 
 B)False

Question 14

Describe the barriers to the success of control systems. Consider one of your college classes as an example and your instructor as someone who would like to have good control systems in place. Explain if and how the barriers have detracted from performance in the class.

Accepted Answer

The barriers are:
• Too much control.
• ...

Question 15

GlobalSatellite, applying TQM, restructured its service call procedures and eliminated some steps involved so that employees can finish each call faster. This is an example of reduced cycle time.

Accepted Answer

A) True 
 B)False

Question 16

The point of an audit is to provide a yardstick against which managers can measure performance and make comparisons as with other departments or previous years.

Accepted Answer

A) True 
 B)False

Question 17

List the steps in the control process.

Accepted Answer

The four control process steps are (1) e...

Question 18

Describe the purpose of the RATER scale and its dimensions.

Accepted Answer

The RATER scale, which enables customers...

Question 19

Which of the following is part of Deming's PDCA cycle?

Accepted Answer

A)   check
B)   direct
C)   apply
D)   process
E)   decide

Question 20

Define a strategy map and describe its purpose.

Accepted Answer

The strategy map, a visual representatio...

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

List the steps in the control process.

Correct AnswerverifiedThe four control process steps are (1) e...View AnswerShow Answer

Lean Six Sigma focuses on problem solving and performance improvement, or speed with excellence of a well-defined project.

Correct AnswerverifiedShow Answer

Managers should develop control standards when they are developing strategic plans to measure how well the plans are being achieved.

Correct AnswerverifiedShow Answer

Managers can increase overall productivity by increasing the efficiency of all the following except _____.

Correct AnswerverifiedShow Answer

Which of the following is not a principle of Deming management?

Correct AnswerverifiedShow Answer

GlobalSatellite, applying TQM, restructured its service call procedures and eliminated some steps involved so that employees can finish each call faster. This is an example of reduced cycle time.

Correct AnswerverifiedShow Answer

Productivity equals _____.

Correct AnswerverifiedShow Answer

One of the reasons that measurement-managed firms succeed is due to strong teamwork and cooperation among the management team and more willingness to take risks.

Correct AnswerverifiedShow Answer

Describe at least three TQM techniques. For each, describe how a company would implement this technique.

Correct AnswerverifiedThe techniques described in the text are...View AnswerShow Answer

Define a strategy map and describe its purpose.

Correct AnswerverifiedThe strategy map, a visual representatio...View AnswerShow Answer

Control systems should be flexible.

Correct AnswerverifiedShow Answer

The point of an audit is to provide a yardstick against which managers can measure performance and make comparisons as with other departments or previous years.

Correct AnswerverifiedShow Answer

A markdown on certain grocery store items that results in a rush of customer demand for those products is an example of the use of control systems to detect opportunities, such as reducing prices for similar items.

Correct AnswerverifiedShow Answer

Standards can be set for almost anything and be narrow or broad.

Correct AnswerverifiedShow Answer

Describe the purpose of the RATER scale and its dimensions.

Correct AnswerverifiedThe RATER scale, which enables customers...View AnswerShow Answer

List at least four of six managerial challenges.

Correct AnswerverifiedA manager has to deal with six challenge...View AnswerShow Answer

Describe the barriers to the success of control systems. Consider one of your college classes as an example and your instructor as someone who would like to have good control systems in place. Explain if and how the barriers have detracted from performance in the class.

Correct AnswerverifiedThe barriers are:• Too much control.• ...View AnswerShow Answer

______ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

Correct AnswerverifiedShow Answer

Debt management ratios indicate the degree to which an organization can meet its short-term financial obligations.

Correct AnswerverifiedShow Answer

Which of the following is part of Deming's PDCA cycle?

Correct AnswerverifiedShow Answer

Correct Answer
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The four control process steps are (1) e...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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The techniques described in the text are...
View Answer

Correct Answer
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The strategy map, a visual representatio...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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The RATER scale, which enables customers...
View Answer

Correct Answer
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A manager has to deal with six challenge...
View Answer

Correct Answer
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The barriers are:
• Too much control.
• ...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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