A) social marketing.
B) brand loyalty.
C) self-actualization.
D) motivation.
E) brand extension.
Matt's word of mouth behavior is an outcome of his brand loyalty.
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Multiple Choice
A) lower advertising costs.
B) appeal to a different market segment.
C) reinforce the Toyota brand image.
D) exploit brand loyalty to Toyota.
E) lower product development costs.
Toyota probably chose to use a new brand to target young people.
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Essay
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True/False
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Multiple Choice
A) positioning
B) licensing
C) association
D) equity
E) solvency
This is the definition of brand equity.
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Multiple Choice
A) co-branding.
B) brand extraction.
C) brand collusion.
D) a generic brand.
E) brand dilution.
This is a co-branding arrangement, in which two brands lend their names to a cooperative venture.
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Multiple Choice
A) relatively insensitive to price.
B) uninformed about the product category.
C) product category committed.
D) a brand equity investor.
E) a savvy consumer.
Because Laura is loyal to Sony, she is likely to stay with the brand even if the price rises or if competitors offer cheaper options. This means that she is less price sensitive.
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Multiple Choice
A) sell advertising space.
B) minimize product line depth needed to be effective.
C) increase consumer recognition and awareness of product offerings.
D) inform product packaging.
E) meet government regulations.
Brands help consumers know what products are available under that name.
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Multiple Choice
A) a brand extension.
B) a line extension.
C) a multi-brand.
D) a new brand.
E) co-branding.
A brand extension refers to the use of the same brand name for a new product line.
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Multiple Choice
A) specialty
B) shopping
C) convenience
D) ritual
E) impulse
Milk, bread, and other consumer staples are convenience goods for most shoppers. They will not compare many alternatives, but will simply purchase what they need.
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Multiple Choice
A) recognition through industry awards.
B) lower marketing costs associated with reaching loyal customers.
C) that he can be less concerned about competitors' actions.
D) increased price sensitivity among loyal customers.
E) less need for concern about product quality.
Loyal customers are less likely to switch brands due to competitor actions.
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Multiple Choice
A) specialty
B) shopping
C) convenience
D) ritual
E) impulse
Shoes are typically a shopping good, where consumers compare alternatives.
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Multiple Choice
A) shopping; specialty
B) convenience; shopping
C) convenience; specialty
D) specialty; convenience
E) unique; universal
For Andy, popcorn is a specialty product-he is willing to spend time finding his favorite brand. For Joanne, it is a convenience good-she doesn't care about brands and so is unlikely to comparison shop.
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Essay
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Multiple Choice
A) franchise
B) joint venture
C) shared
D) common use
E) licensed
This is the definition of a licensed brand, such as Ralph Lauren, which firms pay a fee to use.
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True/False
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Essay
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Multiple Choice
A) protecting against damage to the product
B) providing consumer information to assist in purchasing
C) identifying the brand and building brand image
D) promoting the brand or complementary brands
E) listing ingredients
The package might protect against damage to the product, but that is not a function of the label.
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