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Exam 5: Planning: The Foundation of Successful Management

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Question 31

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David is starting a karate school,and he has been working with Mr.Smith,a business counselor with the SBA.Mr.Smith told David that the first three steps to planning his organization are (in the correct order) ___.

A) strategic planning,mission statement,vision statement
B) operational planning,mission statement,hiring plan
C) strategic planning,operational planning,vision statement
D) mission statement,vision statement,strategic planning
E) tactical planning,operational planning,mission statement

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Question 32

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The upper-level managers of Deluxe Coffee are meeting to discuss the long-range goals and vision of the company.Like any organization,an organization should adopt planning and strategic management for two reasons: to provide direction and momentum and to encourage retention of high-value employees.

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Question 33

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Fast Delivery trains its truck loaders how to set the packages in the delivery vehicles,so that when delivery drivers are pulling packages off their trucks,they are organized in a specific order and with the label facing forward to reduce errors and save time.This precise method of loading a truck is known is a(n) ____.

A standing plan that designates specific required action is a(n) ____.

When utilizing SMART goals or MBO,deadlines can help you keep your eye on the ______ while simultaneously paying attention to _____.

Brenda,the district manager for Beautiful Florist,told the store managers in her district that she needs the sales goals for next year.A new manager,Paula,said,"I am going to sell over $100,000 in flowers next year." Brenda later told Paula that "I need to know specifically,in each category,how much you plan on selling." Brenda's request for a specific answer is an example of a _____.

Professor Jones,a business teacher,meets with his students mid-quarter to give out midterm reports and discuss with students how to improve their grade for the remainder of term.Also,he likes to meet with his students each week after midterm to discuss how they are progressing on suggestions related to the midterm reports.Discuss how Professor Jones is using the planning control steps of the planning/control cycle with his students.

A single-use plan encompassing a variety of projects or activities is an example of a(n) ___.

Helping people focus on critical problems,choices,and opportunities is possible through _____.

While sitting at her desk,Ann is setting goals and deciding how to achieve them.She is ___.

According to Richard Branson,founder of Virgin Atlantic airlines,you can set a really hard goal,such as increasing your class study time 50%,which is "stretching yourself beyond what your mind might think is safe," also known as a(n) ____.

A business model is a type of business plan.

Abe and April are considering starting a family business,so their banker advised them to write a business plan because it helps an entrepreneur ____.

In a late October marketing meeting,Theresa,the branch manager,told her marketing manager,Sal,that she needed two things by the end of the year from him: "First I want your goals for next year,and then I need your action plan to reach your goals,your ____."

The responsibility for the development of an organization's mission statement,which outlines the company's competition and how it will ethically compete in the market,is the responsibility of top management and the board of directors.

Tactical planning is a type of operational planning done by upper management.

Research has proven that writing out goals does not necessarily help a person feel more confident when entering a new group.

The production plant for Ace Manufacturing has been located in the same place for over 100 years.It has just completed its new factory,which includes its new corporate offices.The planning required for moving of Ace into a new facility is a single-use plan.

Contrast strategic,tactical,and operational planning.

MBO works by the upper movement of goals through the organization;that is,top managers set general organizational objectives based on what individual employees and then departments voice as their objectives.