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Exam 7: Individual and Group Decision Making: How Managers Make Things Happen

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Question 31

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A data-mining technique used to predict future behavior and anticipate the consequences of change is known as ___.

A) data digging
B) the decision tree
C) decisions by trends
D) predictive modeling
E) GIGO

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Question 32

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Summarize some of the hindrances to perfectly rational decision making.

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(1)Complexity:The problems that need sol...

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Question 33

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The decision was made by BP and Halliburton executives regarding not taking action with the oil well blowout preventer that experts believe would have prevented the Deepwater Horizon oil rig explosion and fire off the coast of Louisiana,since company management believed that there would be no great negative consequences as a result of their decision.This is an example of ___.

When confronted with a choice,people with strong prior beliefs tend to make their decisions based on their beliefs even if their beliefs are false.This is known as ____.

Scott has a bachelor's degree in ethics and human resources,and has extensive experience working with employees and managers regarding ethics,especially in the area of ethical dilemmas.With his background of dealing with legal issues,he has assisted extensively in determining if decisions are both ethical and lawful.With Scott's background,he is a top candidate for the company's new _____.

Decision making is the process of identifying and choosing alternative courses of action.

Despite your best intentions,it's hard to bring the best evidence to bear on your decisions because of such reasons as ____.

Evidence-based management should not be used by the upper management.

Olivia,the owner of a small city newspaper,started her business two years ago,believing that there was still enough demand for her product.However,because people are busy and with the availability of news online,she has seen the demand for her paper drop steadily.Olivia made a decision to change the original direction of the company and focus more on an Internet news service.By demonstrating that managers need to think and act as if their company is an unfinished prototype,won't be ruined by new ideas and focusing on facts,Olivia is relying on _____.

A technique used to help groups generate multiple ideas and alternatives for solving problems is known as _____.

Sue tends to have strong beliefs.When confronted with decision making,she tends to make her decisions based on her beliefs,even if evidence shows those beliefs are wrong.This is known as the past-beliefs perception.

Mandy,a server in a popular family restaurant,is the most popular employee with both customers and employees,and as a result,she usually receives the most tips.She is always ready to lend a hand when asked,and with her warm personality and supportive nature,people confide in her.Mandy does have a problem telling people no,and has a tendency to avoid conflict,concerned about hurting others or getting people mad.Mandy represents a person with a(n) _____ style.

With groups,a consensus is not usually required with decisions.

Satisficing is a weak method of decision making because the advantages gained by just making a quick decision to have an answer and not delaying a decision until all information is in and all alternatives are weighed,usually results in major problems.

Orlando,the manager of a camera store,believes that his store may be closed by corporate in the near future,so he cannot sleep well at night and he is dealing with severe anxiety,irritability,and has been ill several times this month.Several times Orlando has missed important details in his job,and he almost got in an automobile accident this morning.Orlando is experiencing ____.

Utilizing a group to make a decision has the advantages of having a greater pool of knowledge,gaining different perspectives,providing intellectual stimulation,having a better understanding of decision rationale,and having a deeper commitment to the decision.

When it comes to decision making,it is accurate to say that groups _____.

Anne,the department manager,has a good working relationship with her employees,believing in an open door policy,and she encourages the open exchange of opinions in her department.Anne utilizes the directive style of management.

Summarize the four decision making styles.Discuss with each style the extent to which a person has a high need for structure,control,and ambiguity in his or her life.

Dwayne,the sales manager of IT Sales,mentioned to his assistant,Marla,"I just got off the phone with one of our best customers and he told me about quite a few customer service issues,and I'm glad he took the time to call.You know most people will not call companies when they have a problem;they just tell friends,family,and coworkers." This statement about who customers call when complaining about faulty customer service is accurate.