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Business intelligence is both a core and extended ERP component.

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___________________ involves capturing,classifying,evaluating,retrieving and sharing information assets in a way that provides context for effective decisions and actions.


A) Knowledge management
B) Instant messaging
C) Conferencing
D) Enterprise resource planning

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Which component can help an organisation determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?


A) Accounting and finance components
B) Production and managerial management components
C) Human resource components
D) Production and materials management components

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Which of the following describes an ERP system?


A) ERP systems provide a foundation for collaboration between departments
B) ERP systems enable people in different business areas to communicate
C) ERP systems have been widely adopted in large organisations to store critical knowledge used to make the decisions that drive the organisation's performance
D) All of the answers are correct

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Which of the following statement is correct?


A) The difference between shadowing and joint problem solving is that shadowing is more passive
B) The difference between shadowing and joint problem solving is that shadowing is more active
C) There is no difference between shadowing and joint problem solving
D) Joint problem solving occurs when less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work

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Production and materials management is a core ERP component.

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What is at the heart of any ERP system?


A) Information
B) Employees
C) Customers
D) Database

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Which of the following can help an organisation maintain consistent business operations?


A) Marketing,sales and accounting departments decide to use the same vendor for a new system
B) Sales decides to implement a new system without considering other departments
C) A new office policy states that all managers can implement their own policies for purchasing supplies and materials
D) Marketing decides to save customers' email addresses in the marketing system,even though other organisational systems do not have this capability

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M&M's maker Mars used ____________ to identify how knowledge flows through its organisations,who holds influence,who gives the best advice and how employees share information.


A) Social networking analysis (SNA)
B) Shadowing
C) Cloud computing
D) All of the answers are correct

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______________ blends audio,video and document-sharing technologies to create virtual meeting rooms where people 'gather' at a website.


A) Wiki
B) Instant messaging
C) Conferencing
D) Knowledge management system

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An integrated enterprise infuses support areas,such as finance,with a strong customer orientation.Integrations are achieved using________ .


A) CRM
B) Middleware
C) SCM
D) SYSPRO ERP

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Which extended ERP component collects information used throughout an organisation,organises it,and applies analytical tools to assist managers with decisions?


A) Business intelligence
B) e-Business
C) Customer relationship management
D) Supply chain management

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Though similar to document management,______ generally works with binary rather than text files,such as multimedia file types.________ places emphasis on allowing file manipulation and conversion,for example,converting GIF files to JPEG.


A) Web content management (WCM)
B) Digital asset management (DAM)
C) Document management system (DMS)
D) Workflow management system

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A ___________________ facilitates the automation and management of business processes and control and movement of work through the business process.


A) Workflow management system
B) Document management system
C) Web content management system
D) Digital asset management system

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_________ and materials management is one of the three most common core ERP components.

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Enterprise resource planning systems ______________ all departments and functions throughout an organisation into a single IT system.

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Which of the following statements is correct?


A) Collective intelligence refers to collaborating and tapping into the core knowledge of all employees,partners and customers
B) Core competency strategy is an organisation's key strength,a business function that it does better than any of its competitors
C) A collaboration system includes document exchange,shared electronic whiteboards,discussion forums and email
D) Structured collaboration refers to collaborating and tapping into the core knowledge of all employees,partners and customer

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Companies run on interdependent applications,such as SCM,CRM and ERP.If one application performs poorly,the entire customer value delivery system is affected.For example,no matter how great a company is at CRM,if its SCM system does not work and the customer never receives the finished product,the company is set to lose that customer.This illustrates the business value of _____________________ .


A) Integration
B) SCM and CRM
C) Business intelligence
D) Logistics

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SCM,CRM,and ERP are all extended ERP components.

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The main reasons why organisations adopt knowledge management systems are:


A) Increase profits or revenues
B) Retain key talent and expertise
C) Improve customer retention and/or satisfaction
D) All of the answers are correct

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