Question 1

If an audience will be unwilling, uninterested, displeased, disappointed, or hostile, the most effective organizational pattern is the

Accepted Answer

A)   indirect pattern.
B)   geographical pattern.
C)   chronological pattern.
D)   direct pattern.

Question 2

Looking in the files and talking with your boss are examples of ____________________ research methods.

Accepted Answer

The answer of Looking in the files and talking with...

Question 3

Which of the following is a run-on sentence?

Accepted Answer

A)   Many companies use Facebook to connect with customers; some even use Twitter.
B)   Many companies use Facebook to connect with customers, and some even use Twitter.
C)   Many companies use Facebook to connect with customers some even use Twitter.
D)   None of these choices

Question 4

Dependent clauses have subjects and verbs; independent clauses do not.

Accepted Answer

A) True 
 B)False

Question 5

Searching the Web, manually consulting library resources, investigating primary sources, and conducting scientific experiments are all examples of ____________________ research methods.

Accepted Answer

The answer of Searching the Web, manually consulting library resources,...

Question 6

The focus of a brainstorming session should be on the quality of ideas, not the quantity.

Accepted Answer

A) True 
 B)False

Question 7

Leon has been asked to learn how many pedestrians walk by a specific location that his company is considering for a new coffee shop.Probably the most useful way to research this information would be by

Accepted Answer

A)   manually searching resources in his public library.
B)   searching the Internet.
C)   investigating primary sources.
D)   conducting a scientific experiment with controlled variables.

Question 8

Which of the following is an informal research method?

Accepted Answer

A)   Searching the Internet
B)   Looking in the company files for information
C)   Conducting a scientific experiment to gather information under controlled circumstances
D)   Searching for information in public and college libraries

Question 9

____________________ is used by small groups to help generate ideas for writing tasks.

Accepted Answer

The answer of ____________________ is used by small groups to...

Question 10

What type of outline shows how every item at every level relates to the whole?

Accepted Answer

A)   Decimal outline
B)   Alphanumeric outline
C)   Scratch list
D)   Web-based outline A

Question 11

The topic sentence of a paragraph must always appear first.

Accepted Answer

A) True 
 B)False

Question 12

Monica wants to make sure that her sentences are easily understood.How long should she make them?

Accepted Answer

A)   An average of 20 words
B)   At least 30 words
C)   No more than 8 words
D)   An average of 28 words

Question 13

Hard-working employees are rewarded for their efforts is an example of a(n)____________________ clause.

Accepted Answer

The answer of Hard-working employees are rewarded for their efforts...

Question 14

When should the passive voice be used?

Accepted Answer

A)   For most business writing
B)   To de-emphasize bad news
C)   To emphasize the doer of the action
D)   Never

Question 15

Olga has just been hired as an executive assistant and will be doing a lot of writing on the job.What is the best advice you can give her about composing documents?

Accepted Answer

A)   Set aside a given time for writing during which you will have no visitors, phone calls, or interruptions.
B)   Create an outline only for long, complex documents.
C)   To save time, begin working immediately on the final draft.
D)   Avoid freewriting because it results in sloppy documents.

Question 16

Clauses that begin with words like if, when, because, and as are usually

Accepted Answer

A)   independent.
B)   dependent.
C)   direct.
D)   indirect.

Question 17

Which of the following is an example of using a formal research method?

Accepted Answer

A)   Hank talks with his boss to decide what items to include on the meeting agenda.
B)   Amy conducts a Web search to find information about a competitor's products.
C)   Galen looks in the company files for copies of minutes from previous meetings.
D)   Emily calls a few of her colleagues to learn how they feel about carpooling.

Question 18

Stephanie is working on a report and has reached Phase 2 of the 3-x-3 writing process.What should she do first in this second phase?

Accepted Answer

A)   Write the rough draft of her report.
B)   Decide how to organize the report.
C)   Analyze her purpose and audience.
D)   Gather any necessary information. D

Question 19

Terry is working on a business proposal for a prospective client.What is the primary question Terry should ask as he gathers information for his project?

Accepted Answer

A)   How much money does the client have?
B)   What does the client need to know about this topic?
C)   Does the client have a good reputation in the community?
D)   How can I make myself look good in the eyes of my client?

Question 20

Sentences that average 20 words are most effective for business writing.

Accepted Answer

A) True 
 B)False  True

Exam 5: Organizing and Writing Business Messages

If an audience will be unwilling, uninterested, displeased, disappointed, or hostile, the most effective organizational pattern is the

Correct AnswerverifiedShow Answer

Looking in the files and talking with your boss are examples of ____________________ research methods.

Correct AnswerverifiedShow Answer

Which of the following is a run-on sentence?

Correct AnswerverifiedShow Answer

Dependent clauses have subjects and verbs; independent clauses do not.

Correct AnswerverifiedShow Answer

Searching the Web, manually consulting library resources, investigating primary sources, and conducting scientific experiments are all examples of ____________________ research methods.

Correct AnswerverifiedShow Answer

The focus of a brainstorming session should be on the quality of ideas, not the quantity.

Correct AnswerverifiedShow Answer

Leon has been asked to learn how many pedestrians walk by a specific location that his company is considering for a new coffee shop.Probably the most useful way to research this information would be by

Correct AnswerverifiedShow Answer

Which of the following is an informal research method?

Correct AnswerverifiedShow Answer

____________________ is used by small groups to help generate ideas for writing tasks.

Correct AnswerverifiedShow Answer

What type of outline shows how every item at every level relates to the whole?

Correct AnswerverifiedA

The topic sentence of a paragraph must always appear first.

Correct AnswerverifiedShow Answer

Monica wants to make sure that her sentences are easily understood.How long should she make them?

Correct AnswerverifiedShow Answer

Hard-working employees are rewarded for their efforts is an example of a(n)____________________ clause.

Correct AnswerverifiedShow Answer

When should the passive voice be used?

Correct AnswerverifiedShow Answer

Olga has just been hired as an executive assistant and will be doing a lot of writing on the job.What is the best advice you can give her about composing documents?

Correct AnswerverifiedShow Answer

Clauses that begin with words like if, when, because, and as are usually

Correct AnswerverifiedShow Answer

Which of the following is an example of using a formal research method?

Correct AnswerverifiedShow Answer

Stephanie is working on a report and has reached Phase 2 of the 3-x-3 writing process.What should she do first in this second phase?

Correct AnswerverifiedD

Terry is working on a business proposal for a prospective client.What is the primary question Terry should ask as he gathers information for his project?

Correct AnswerverifiedShow Answer

Sentences that average 20 words are most effective for business writing.

Correct AnswerverifiedTrue

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A

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D

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True