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_____________ is the science of fact-based decision making.

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What is the system that focuses on evaluating and improving the processes that include both person-to-person workflow and system-to-system communications?


A) Business process management (BPM) systems
B) Semistructured systems
C) Virtual reality
D) All of the above

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Which of the following should a business follow for success?


A) Technology choices should drive business processes
B) Business processes should drive technology choices
C) Technology choices should drive business strategies and goals
D) All of the above depending on the industry

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A shopping bot is one of the simplest examples of an intelligent agent.

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_____________ support systems model information using OLAP which provides assistance in evaluating and choosing among different courses of action.

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Artificial Intelligence stimulates human thinking and behavior,such as the ability to reason and learn.What is the ultimate goal of AI?


A) To build an intelligent system
B) To build an intelligent agent
C) To build a system that can mimic human intelligence
D) To build a system that can mimic an expert agent

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At which level do managers develop the overall business strategies and monitor the performance of the organization and the competitive business environment?


A) Operational
B) Strategic
C) Managerial
D) Communications

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Core processes are patents that protect a specific set of procedures for conducting a particular business activity.

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____________ refers to the level of detail in the model or the decision-making process.

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Which of the following represents a business-facing process?


A) Loan processing
B) Order processing
C) Strategic planning
D) Customer billing

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Which of the below is considered the process in the systems thinking example of a DSS?


A) TPS
B) Optimization
C) Forecasts
D) Simulation

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Which of the below is considered part of the process in the systems thinking example of a TPS?


A) Source Document
B) Calculate
C) Report
D) All of the above

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Granularity refers to the level of detail in the model or the decision-making process.

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What type of metrics measure throughput,transaction speed,and system availability?


A) Efficiency MIS metrics
B) Effectiveness MIS metrics
C) ROI
D) Benchmarks

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What tracks KPIs and CSFs by compiling information from multiple sources and tailoring it to meet user needs?


A) Granularity
B) Visualization
C) Digital Dashboard
D) All of the above

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What does BPR assume about the current process in the extreme?


A) Current process is irrelevant
B) Current process is broken
C) Current process must be overhauled from scratch
D) All of the above

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What is the process of learning from ecosystems and adapting their characteristics to human and organization situations?


A) Data collection
B) Artificial intelligence
C) Biomimicry
D) Intelligent system

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What are measurements that evaluate results to determine whether a project is meeting its goals?


A) ROI
B) Metrics
C) Best practices
D) KPI

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________________ improves business process efficiencies by simplifying or eliminating unnecessary steps in a process.

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At the operational level employees develop,control,and maintain core business activities required to run the day-to-day operations.

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