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Sam is a manager who wants to determine if it is more environmentally sustainable to use email or direct mail to reach customers.What is the first step that Sam should take?


A) Analyse the strengths and weaknesses of each alternative
B) Define 'environmentally sustainable'
C) Figure out how to reduce waste generation
D) Minimise carbon emissions

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Which of the following is assumed in a rational decision?


A) Maximised value
B) Vague goals
C) Ambiguous problems
D) Diversified groups

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Define rule and provide an example of a decision rule.

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A rule is an explicit statement that tel...

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Which of the following is a drawback to seeking diverse views in decision making?


A) Less reliable decision
B) More time-consuming
C) Easier decision-making process
D) Less time-consuming

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Identify the five decisions organisations must decide when determining how best to use big data.

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1) What questions, problems, and hypothe...

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A manager is determining what kind of new computers she should purchase for her department.She has made a list of five different computer models for consideration.Which stage of the decision-making process is this?


A) Selection of an alternative
B) Identification of decision criteria
C) Development of alternatives
D) Analysis of alternatives

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Which of the following is an example of an unstructured problem?


A) Choosing the best wardrobe for an executive
B) Comparing fuel consumption for different car models
C) Measuring pollution levels in a power plant
D) Finding the list price of different copy machines

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Programmed decisions work well for solving _________.


A) unstructured problems
B) both structured and unstructured problems
C) poorly defined problems
D) structured problems

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Groups tend to be less efficient and more effective than individual decision making.

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Which of the following is not allowed in a brainstorming session?


A) Clear definition of the problem
B) Large number of alternatives
C) Recording of all alternatives
D) Criticism or dismissal of poor ideas

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Since all members of a group are rarely equal in status, most groups suffer from _________.


A) minority domination
B) decreased legitimacy
C) lack of alternatives
D) incomplete information

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Identify and explain the advantages and disadvantages to group decision making.

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Group decisions provide more complete in...

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What is an experience-based decision?

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An experience-based decision i...

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Decision makers who only use information that matches what they already know are guilty of confirmation bias.

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_________ helps people find better solutions to problems using innovative problem-solving methods.


A) Creativity
B) Planning
C) Organisation
D) Structure

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Emotions and feelings _________ decision making.


A) decrease performance in
B) can improve
C) have no effect on
D) are more important than facts and logic in

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_________ is a situation in which a decision maker has only incomplete information about outcomes and does not have the ability to reasonably estimate outcomes that are not known.


A) Low risk
B) Uncertainty
C) Risk
D) Certainty

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Why do decision makers often escalate their commitment to a bad decision?


A) They do not want to admit that their initial decision may have been flawed.
B) They have reached cognitive overload.
C) They have allowed themselves to be influenced by the organisation's culture.
D) They were not able to find a reasonable alternative.

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Identify and briefly describe the first four steps in the decision-making process.Give an example of each step.

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Step 1: Identification of a problem.The ...

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Which of the following is not a factor that can increase the probability of groupthink?


A) Influential group members dominate the discussion and the decision-making process.
B) The group has more than 40 group members.
C) Group leaders solicit ideas from all group members without passing judgement on their ideas.
D) Group leaders stress the importance of consensus above all other concerns.

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