Question 1

Issues often keep

Accepted Answer

A)  their own resolutions.
B)  crisis plans living.
C)  ethical dilemmas that affect just the company.
D)  positive financial impacts.

Question 2

One of the factors that has helped make issues management and crisis management more important to business is instant global communication.

Accepted Answer

A) True 
 B)False

Question 3

Issues management is a process by which a firm deals with its most important stakeholders' demands.

Accepted Answer

A) True 
 B)False

Question 4

Provide a short answer to each of these questions.Be sure to fully explain your answer.
What delineates a crisis from a problem?

Accepted Answer

A problem is a regular occurrence in bus...

Question 5

Which of the following is not a stage in the issues development process?

Accepted Answer

A)  felt need
B)  resolution
C)  media coverage
D)  regulation

Question 6

The implementation phase of the issues management process does not include

Accepted Answer

A)  formulation of responses.
B)  putting the plan into action.
C)  evaluating the results of the response.
D)  monitoring the results.

Question 7

Emerging issues have all of the following characteristics except

Accepted Answer

A)  the terms of the debate are not clearly defined.
B)  the issue deals with matters of conflicting values and interests.
C)  trade-offs are not yet needed.
D)  the issue does not lend itself to resolution by expert knowledge.

Question 8

The approach to issues management in which each issue is viewed as separate from all others is the

Accepted Answer

A)  conventional approach.
B)  strategic management approach.
C)  portfolio approach.
D)  changing mix approach.

Question 9

Utilize the knowledge you have gained to respond to the following essay questions.Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it.
Using an enterprise-level strategy perspective,evaluate Johnson & Johnson's actions in response to the Tylenol crisis.

Accepted Answer

Because the resolution of this crisis wa...

Question 10

The most important thing in issue identification is

Accepted Answer

A)  selection of the proper sources to scan.
B)  assigning the right person to scan the environment.
C)  identification of stakeholders with power,legitimacy,and urgency.
D)  getting the people who are confronted with new issues in touch with top managers.

Question 11

Once an issue becomes public and subject to debate and media exposure,it becomes more difficult to

Accepted Answer

A)  resolve.
B)  hide.
C)  identify.
D)  define.

Question 12

Utilize the knowledge you have gained to respond to the following essay questions.Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it.
Compare and evaluate the four crisis management stages and Business Week's five-step model.

Accepted Answer

The four stage model encompasses identif...

Question 13

The issues management process contains two basic functions,

Accepted Answer

A)  planning and implementation.
B)  identification and resolution.
C)  planning and controlling.
D)  leadership and followership.

Question 14

Which of the following is not a characteristic of the strategic management approach to issues management?

Accepted Answer

A)  Issues management is the responsibility of senior management.
B)  Issues identification is more important than in more narrowly focused approaches.
C)  Issues management helps anticipate and manage internal and external challenges.
D)  Issues management is narrowly focused on public policy issues.

Question 15

Which of the following is not one of the four stages of a crisis?

Accepted Answer

A)  prodromal stage
B)  acute crisis stage
C)  chronic crisis stage
D)  crisis regulation stage

Question 16

An efficient issues management process will analyze issues before ranking them.

Accepted Answer

A) True 
 B)False

Question 17

Provide a short answer to each of these questions.Be sure to fully explain your answer.
Explain how the ranking and prioritization of issues would occur.

Accepted Answer

There are many ways to analyze issues,bu...

Question 18

The next stage of formalization beyond having a single person managing issues is

Accepted Answer

A)  hiring outside consultants to handle the process.
B)  organizing a new and independent department specifically to manage issues.
C)  appointing an assistant to help with the administrative details of categorizing issues and publishing the in-house newsletter.
D)  assigning the issues management function to a team,usually within the public affairs department.

Question 19

Planning aspects of the issues management process include all of the following except

Accepted Answer

A)  identification.
B)  analysis.
C)  ranking.
D)  monitoring.

Question 20

Which of the following is not an element of the issues management process?

Accepted Answer

A)  issues identification
B)  prioritizing issues
C)  eliminating issues
D)  monitoring results of responses to issues

Exam 6: Issues Management and Crisis Management

Provide a short answer to each of these questions.Be sure to fully explain your answer. Explain how the ranking and prioritization of issues would occur.

Correct Answer
verified
There are many ways to analyze issues,bu...
View Answer

Once an issue becomes public and subject to debate and media exposure,it becomes more difficult to

Correct Answer
verified

The approach to issues management in which each issue is viewed as separate from all others is the

Correct Answer
verified

Emerging issues have all of the following characteristics except

Correct Answer
verified

The issues management process contains two basic functions,

Correct Answer
verified

The next stage of formalization beyond having a single person managing issues is

Correct Answer
verified

Issues management is a process by which a firm deals with its most important stakeholders' demands.

Correct Answer
verified

Which of the following is not an element of the issues management process?

Correct Answer
verified

Which of the following is not a characteristic of the strategic management approach to issues management?

Correct Answer
verified

Correct Answer
verified
Because the resolution of this crisis wa...
View Answer

Provide a short answer to each of these questions.Be sure to fully explain your answer. What delineates a crisis from a problem?

Correct Answer
verified
A problem is a regular occurrence in bus...
View Answer

The implementation phase of the issues management process does not include

Correct Answer
verified

The most important thing in issue identification is

Correct Answer
verified

Which of the following is not one of the four stages of a crisis?

Correct Answer
verified

An efficient issues management process will analyze issues before ranking them.

Correct Answer
verified

Which of the following is not a stage in the issues development process?

Correct Answer
verified

One of the factors that has helped make issues management and crisis management more important to business is instant global communication.

Correct Answer
verified

Planning aspects of the issues management process include all of the following except

Correct Answer
verified

Correct Answer
verified
The four stage model encompasses identif...
View Answer

Issues often keep

Correct Answer
verified

Exam 6: Issues Management and Crisis Management

Provide a short answer to each of these questions.Be sure to fully explain your answer. Explain how the ranking and prioritization of issues would occur.

Correct AnswerverifiedThere are many ways to analyze issues,bu...View AnswerShow Answer

Once an issue becomes public and subject to debate and media exposure,it becomes more difficult to

Correct AnswerverifiedShow Answer

The approach to issues management in which each issue is viewed as separate from all others is the

Correct AnswerverifiedShow Answer

Emerging issues have all of the following characteristics except

Correct AnswerverifiedShow Answer

The issues management process contains two basic functions,

Correct AnswerverifiedShow Answer

The next stage of formalization beyond having a single person managing issues is

Correct AnswerverifiedShow Answer

Issues management is a process by which a firm deals with its most important stakeholders' demands.

Correct AnswerverifiedShow Answer

Which of the following is not an element of the issues management process?

Correct AnswerverifiedShow Answer

Which of the following is not a characteristic of the strategic management approach to issues management?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedBecause the resolution of this crisis wa...View AnswerShow Answer

Provide a short answer to each of these questions.Be sure to fully explain your answer. What delineates a crisis from a problem?

Correct AnswerverifiedA problem is a regular occurrence in bus...View AnswerShow Answer

The implementation phase of the issues management process does not include

Correct AnswerverifiedShow Answer

The most important thing in issue identification is

Correct AnswerverifiedShow Answer

Which of the following is not one of the four stages of a crisis?

Correct AnswerverifiedShow Answer

An efficient issues management process will analyze issues before ranking them.

Correct AnswerverifiedShow Answer

Which of the following is not a stage in the issues development process?

Correct AnswerverifiedShow Answer

One of the factors that has helped make issues management and crisis management more important to business is instant global communication.

Correct AnswerverifiedShow Answer

Planning aspects of the issues management process include all of the following except

Correct AnswerverifiedShow Answer

Correct AnswerverifiedThe four stage model encompasses identif...View AnswerShow Answer

Issues often keep

Correct AnswerverifiedShow Answer

Correct Answer
verified
There are many ways to analyze issues,bu...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
verified
Because the resolution of this crisis wa...
View Answer

Correct Answer
verified
A problem is a regular occurrence in bus...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The four stage model encompasses identif...
View Answer

Correct Answer
verified