Question 1

The Yankelovich approach to issues identification is

Accepted Answer

A)  well suited to spotting short-term trends.
B)  based on spotting and interpreting fads as they become popular.
C)  based on extensive interviews and surveys.
D)  made available to non-profit organizations free of charge.

Question 2

Provide a short answer to each of these questions.Be sure to fully explain your answer.
Why is it so important to tell the truth in crisis situations?

Accepted Answer

In the first place,truth telling is gene...

Question 3

Utilize the knowledge you have gained to respond to the following essay questions.Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it.
Evaluate the actions taken by Schwan Sales Enterprises,Inc.that allowed it to successfully manage its crisis with the ice cream it produced.

Accepted Answer

Schwan learned from the Minnesota Depart...

Question 4

Issues selling is the process by which stakeholders convince managers to pay attention to the stakeholders' particular interests.

Accepted Answer

A) True 
 B)False

Question 5

Issues management can be viewed as a type of pre-crisis planning and post-crisis management.

Accepted Answer

A) True 
 B)False

Question 6

Issues development is a very well-defined process that allows managers to understand clearly what stage of the life cycle a particular issue is in.

Accepted Answer

A) True 
 B)False

Question 7

The stages of the issues management process are easily separable;thus each can be assigned to a specialist with the public affairs office.

Accepted Answer

A) True 
 B)False

Question 8

One thing that is common to all techniques used for identification of issues is

Accepted Answer

A)  news clipping services.
B)  environmental scanning.
C)  subscription to forecasting services.
D)  a formal,organized effort to gather information on emerging social trends.

Question 9

In most companies,issues management is done in isolation from other departments.

Accepted Answer

A) True 
 B)False

Question 10

The ultimate objective of issues and crisis management is

Accepted Answer

A)  prevention of harm to the firm.
B)  avoidance of crises.
C)  to increase the organization's social responsiveness to stakeholders.
D)  understanding of stakeholders' interests.

Question 11

The most dramatic growth in importance of issues has been in ____ issues.

Accepted Answer

A)  financial
B)  social,ethical,and political
C)  practical
D)  military

Question 12

Which of the following issues has always been part of the business process?

Accepted Answer

A)  legislative
B)  ecological
C)  financial
D)  social welfare

Question 13

In a crisis,the first communication should be with internal stakeholders.

Accepted Answer

A) True 
 B)False

Question 14

Utilize the knowledge you have gained to respond to the following essay questions.Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it.
Explain why having a prepared plan for dealing with crises is so important.

Accepted Answer

The first reason that crisis management plans are needed is that a crisis is likely to happen at some point in a firm's operations.A survey of Fortune 500 firms indicated that 89 percent of those surveyed believed that "a crisis in business today is as inevitable as death and taxes." Second,because of the nature of crises,events are happening rapidly and people are under a great deal of pressure.Those conditions are not conducive to careful planning--thus,having a plan in place before a crisis hits is appropriate.Third,a crisis affects a wide variety of stakeholders,who should be identified before the events.

Question 15

Questions and dimensions can be used to rank or prioritize issues.Which of the following is not included?

Accepted Answer

A)  likelihood of occurrence
B)  impact on the organization
C)  how much impact will it have
D)  knowledge of the business

Question 16

Top managers who adopt a more open mindset for the issues that their subordinates consider important are said to be "buying" those issues.

Accepted Answer

A) True 
 B)False

Question 17

Key questions proposed to use in analyzing issues includes all of the following except

Accepted Answer

A)  who is affected by the issue?
B)  who is in a position to exert influence on the issue?
C)  who can best afford to resolve the issue?
D)  who ought to care about the issue?

Question 18

The concept of crisis management is relatively new,arising out of the crises of the past two decades.

Accepted Answer

A) True 
 B)False

Question 19

Companies that adopt issues management processes typically develop

Accepted Answer

A)  better reputations.
B)  more expertise in identifying issues.
C)  better relationships with internal stakeholders.
D)  more ethical behavior among their employees. A

Question 20

The most rudimentary form of issue identification entails

Accepted Answer

A)  subscribing to a news clipping service.
B)  subscribing to a forecasting service.
C)  assigning a member of the organization to continuously scan a variety of publications.
D)  relying on the staff of the public affairs office to scan the environment. C

Exam 6: Issues Management and Crisis Management

The Yankelovich approach to issues identification is

Correct Answer
verified

Provide a short answer to each of these questions.Be sure to fully explain your answer. Why is it so important to tell the truth in crisis situations?

Correct Answer
verified
In the first place,truth telling is gene...
View Answer

Correct Answer
verified
Schwan learned from the Minnesota Depart...
View Answer

Issues selling is the process by which stakeholders convince managers to pay attention to the stakeholders' particular interests.

Correct Answer
verified

Issues management can be viewed as a type of pre-crisis planning and post-crisis management.

Correct Answer
verified

Issues development is a very well-defined process that allows managers to understand clearly what stage of the life cycle a particular issue is in.

Correct Answer
verified

The stages of the issues management process are easily separable;thus each can be assigned to a specialist with the public affairs office.

Correct Answer
verified

One thing that is common to all techniques used for identification of issues is

Correct Answer
verified

In most companies,issues management is done in isolation from other departments.

Correct Answer
verified

The ultimate objective of issues and crisis management is

Correct Answer
verified

The most dramatic growth in importance of issues has been in ____ issues.

Correct Answer
verified

Which of the following issues has always been part of the business process?

Correct Answer
verified

In a crisis,the first communication should be with internal stakeholders.

Correct Answer
verified

Utilize the knowledge you have gained to respond to the following essay questions.Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it. Explain why having a prepared plan for dealing with crises is so important.

Questions and dimensions can be used to rank or prioritize issues.Which of the following is not included?

Correct Answer
verified

Top managers who adopt a more open mindset for the issues that their subordinates consider important are said to be "buying" those issues.

Correct Answer
verified

Key questions proposed to use in analyzing issues includes all of the following except

Correct Answer
verified

The concept of crisis management is relatively new,arising out of the crises of the past two decades.

Correct Answer
verified

Companies that adopt issues management processes typically develop

Correct Answer
verified
A

The most rudimentary form of issue identification entails

Correct Answer
verified
C

Exam 6: Issues Management and Crisis Management

The Yankelovich approach to issues identification is

Correct AnswerverifiedShow Answer

Provide a short answer to each of these questions.Be sure to fully explain your answer. Why is it so important to tell the truth in crisis situations?

Correct AnswerverifiedIn the first place,truth telling is gene...View AnswerShow Answer

Correct AnswerverifiedSchwan learned from the Minnesota Depart...View AnswerShow Answer

Issues selling is the process by which stakeholders convince managers to pay attention to the stakeholders' particular interests.

Correct AnswerverifiedShow Answer

Issues management can be viewed as a type of pre-crisis planning and post-crisis management.

Correct AnswerverifiedShow Answer

Issues development is a very well-defined process that allows managers to understand clearly what stage of the life cycle a particular issue is in.

Correct AnswerverifiedShow Answer

The stages of the issues management process are easily separable;thus each can be assigned to a specialist with the public affairs office.

Correct AnswerverifiedShow Answer

One thing that is common to all techniques used for identification of issues is

Correct AnswerverifiedShow Answer

In most companies,issues management is done in isolation from other departments.

Correct AnswerverifiedShow Answer

The ultimate objective of issues and crisis management is

Correct AnswerverifiedShow Answer

The most dramatic growth in importance of issues has been in ____ issues.

Correct AnswerverifiedShow Answer

Which of the following issues has always been part of the business process?

Correct AnswerverifiedShow Answer

In a crisis,the first communication should be with internal stakeholders.

Correct AnswerverifiedShow Answer

Utilize the knowledge you have gained to respond to the following essay questions.Your answers should state your position and use logical arguments and content from this and other chapters in the textbook to support it. Explain why having a prepared plan for dealing with crises is so important.

Questions and dimensions can be used to rank or prioritize issues.Which of the following is not included?

Correct AnswerverifiedShow Answer

Top managers who adopt a more open mindset for the issues that their subordinates consider important are said to be "buying" those issues.

Correct AnswerverifiedShow Answer

Key questions proposed to use in analyzing issues includes all of the following except

Correct AnswerverifiedShow Answer

The concept of crisis management is relatively new,arising out of the crises of the past two decades.

Correct AnswerverifiedShow Answer

Companies that adopt issues management processes typically develop

Correct AnswerverifiedA

The most rudimentary form of issue identification entails

Correct AnswerverifiedC

Correct Answer
verified

Correct Answer
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In the first place,truth telling is gene...
View Answer

Correct Answer
verified
Schwan learned from the Minnesota Depart...
View Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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A

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C