Question 1

Which of the following turnaround strategies was adopted by Paul Levy, the chief executive officer of the Beth Israel Deaconess Medical Center (BID) , in 2002?

Accepted Answer

A)   He ensured that there were no job cuts.
B)   He shared with all staff the full scale of the financial difficulties.
C)   He promoted silo working within the organization.
D)   He encouraged the different departments to focus exclusively on their own profitability.

Question 2

Which of the following features of the literature on change management makes it difficult to access and to absorb?

Accepted Answer

A)   All the literature on change share the same perspective.
B)   Recent work has made previous commentary irrelevant.
C)   The literature on change lacks variety in terms of methodologies.
D)   The concepts that are used range in scale.

Question 3

Which of the following is most likely an advantage of adopting a multiple perspectives approach to the management of organizational change?

Accepted Answer

A)   It results in the easy access to the change literature.
B)   It encourages the search for creative solutions.
C)   It overcomes the issue of fragmented advice.
D)   It provides solutions that are agreed upon by all the experts.

Question 4

In the context of assessing depth of change, which of the following is an example of deeper change?

Accepted Answer

A)   Identifying new ways of doing business
B)   Resolving an organization's minor problems
C)   Cutting costs
D)   Improving efficiencies

Question 5

Which of the following is a characteristic of organizational change?

Accepted Answer

A)   It is a completely irrational process.
B)   From a management perspective, it is easy to implement.
C)   From a management perspective, it is seen as problematic.
D)   It is a process that lacks creativity.

Question 6

Which of the following statements is True of transformational "off the scale" changes?

Accepted Answer

A)   They are usually easier to implement than deep changes.
B)   They are more challenging than shallow changes.
C)   When assessing the depth of change, they fall in the middle of the scale.
D)   When assessing the depth of change, they are at the bottom of the scale.

Question 7

In the context of assessing depth of change, which of the following is an example of change that is categorized as "off the scale"?

Accepted Answer

A)   Improving efficiencies
B)   Changing the way in which business transactions are conducted
C)   Dramatically redrawing organization and sector boundaries
D)   Relocating resources

Question 8

In the context of assessing depth of change, which of the following is an example of "not on the scale" changes?

Accepted Answer

A)   The processes for relocating resources
B)   Strategic changes
C)   Minor problems
D)   The processes for cutting costs

Question 9

Which of the following statements is True of organizational change?

Accepted Answer

A)   Minor changes are less valuable.
B)   The importance of minor changes is overstated in organizations.
C)   The implementation of minor changes is relatively expensive.
D)   Shallower changes can facilitate and complement the deeper initiatives.

Question 10

Most estimates put the failure rate of planned changes at around 98 percent.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is one of the steps taken by Eddie Lampert in response to the problems faced by Sears Holdings Corporation?

Accepted Answer

A)   He published performance data on his public blog.
B)   He implemented a business model in which all department heads had the same financial goals.
C)   He downsized the company.
D)   He implemented a decentralized organizational structure.

Question 12

In 2011, 50 to 70 percent of all sales in J.C. Penney Company, Inc. were discounted, based on a _____.

Accepted Answer

A)   "high-low" pricing strategy
B)   quantity-based pricing strategy
C)   premium pricing strategy
D)   value-based pricing strategy

Question 13

Paul Levy's turnaround strategy in the Beth Israel Deaconess Medical Center (BID) was based on two themes: transparency and commitment to quality.

Accepted Answer

A) True 
 B)False

Question 14

According to research evidence, which of the following management styles is likely to be more open to change?

Accepted Answer

A)   A casual management style
B)   A bureaucratic management style
C)   A top-down management style
D)   A rules-based management style

Question 15

Which of the following statements is True of active learning?

Accepted Answer

A)   It occurs only in organizations with rules-based, top-down management.
B)   It refers to implementing changes.
C)   It automatically follows the process of identifying lessons after a crisis.
D)   It occurs only when change is a solo performance.

Question 16

Eddie Lampert, the chairman of Sears Holdings Corporation, restructured the company as a classic retailer.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements is a characteristic of process narratives?

Accepted Answer

A)   They are based on quantitative and statistical research methods.
B)   They have a narrow frame of reference.
C)   They lack the ability to express complexity within a coherent sequence of events.
D)   They expose the nature and significance of the causal factors acting on events.

Question 18

Paul Levy, the chief executive officer of the Beth Israel Deaconess Medical Center (BID), promoted a silo working environment.

Accepted Answer

A) True 
 B)False

Exam 1: Managing Change: Stories and Paradoxes

Which of the following is one of the steps taken by Eddie Lampert in response to the problems faced by Sears Holdings Corporation?

Correct Answer
verified

Which of the following is a characteristic of organizational change?

Correct Answer
verified

In the context of assessing depth of change, which of the following is an example of "not on the scale" changes?

Correct Answer
verified

Which of the following is most likely an advantage of adopting a multiple perspectives approach to the management of organizational change?

Correct Answer
verified

Which of the following statements is a characteristic of process narratives?

Correct Answer
verified

In 2011, 50 to 70 percent of all sales in J.C. Penney Company, Inc. were discounted, based on a _____.

Correct Answer
verified

Which of the following statements is True of active learning?

Correct Answer
verified

In the context of assessing depth of change, which of the following is an example of change that is categorized as "off the scale"?

Correct Answer
verified

Which of the following statements is True of transformational "off the scale" changes?

Correct Answer
verified

Eddie Lampert, the chairman of Sears Holdings Corporation, restructured the company as a classic retailer.

Correct Answer
verified

Which of the following features of the literature on change management makes it difficult to access and to absorb?

Correct Answer
verified

Paul Levy, the chief executive officer of the Beth Israel Deaconess Medical Center (BID), promoted a silo working environment.

Correct Answer
verified

In the context of assessing depth of change, which of the following is an example of deeper change?

Correct Answer
verified

Paul Levy's turnaround strategy in the Beth Israel Deaconess Medical Center (BID) was based on two themes: transparency and commitment to quality.

Correct Answer
verified

According to research evidence, which of the following management styles is likely to be more open to change?

Correct Answer
verified

Which of the following turnaround strategies was adopted by Paul Levy, the chief executive officer of the Beth Israel Deaconess Medical Center (BID) , in 2002?

Correct Answer
verified

Most estimates put the failure rate of planned changes at around 98 percent.

Correct Answer
verified

Which of the following statements is True of organizational change?

Correct Answer
verified

Exam 1: Managing Change: Stories and Paradoxes

Which of the following is one of the steps taken by Eddie Lampert in response to the problems faced by Sears Holdings Corporation?

Correct AnswerverifiedShow Answer

Which of the following is a characteristic of organizational change?

Correct AnswerverifiedShow Answer

In the context of assessing depth of change, which of the following is an example of "not on the scale" changes?

Correct AnswerverifiedShow Answer

Which of the following is most likely an advantage of adopting a multiple perspectives approach to the management of organizational change?

Correct AnswerverifiedShow Answer

Which of the following statements is a characteristic of process narratives?

Correct AnswerverifiedShow Answer

In 2011, 50 to 70 percent of all sales in J.C. Penney Company, Inc. were discounted, based on a _____.

Correct AnswerverifiedShow Answer

Which of the following statements is True of active learning?

Correct AnswerverifiedShow Answer

In the context of assessing depth of change, which of the following is an example of change that is categorized as "off the scale"?

Correct AnswerverifiedShow Answer

Which of the following statements is True of transformational "off the scale" changes?

Correct AnswerverifiedShow Answer

Eddie Lampert, the chairman of Sears Holdings Corporation, restructured the company as a classic retailer.

Correct AnswerverifiedShow Answer

Which of the following features of the literature on change management makes it difficult to access and to absorb?

Correct AnswerverifiedShow Answer

Paul Levy, the chief executive officer of the Beth Israel Deaconess Medical Center (BID), promoted a silo working environment.

Correct AnswerverifiedShow Answer

In the context of assessing depth of change, which of the following is an example of deeper change?

Correct AnswerverifiedShow Answer

Paul Levy's turnaround strategy in the Beth Israel Deaconess Medical Center (BID) was based on two themes: transparency and commitment to quality.

Correct AnswerverifiedShow Answer

According to research evidence, which of the following management styles is likely to be more open to change?

Correct AnswerverifiedShow Answer

Which of the following turnaround strategies was adopted by Paul Levy, the chief executive officer of the Beth Israel Deaconess Medical Center (BID) , in 2002?

Correct AnswerverifiedShow Answer

Most estimates put the failure rate of planned changes at around 98 percent.

Correct AnswerverifiedShow Answer

Which of the following statements is True of organizational change?

Correct AnswerverifiedShow Answer

Correct Answer
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