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Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system.The system linked Walmart's _____________ centers directly to P&G's _____________ centers.


A) Manufacturing; distribution
B) Distribution; manufacturing
C) Stores; distribution
D) Distribution; stores

Correct Answer

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What does supply chain management involve?


A) The management of production material flows between and among stages in a supply chain to maximize total supply chain efficiency
B) The management of information flows between and among stages in a supply chain to maximize total supply chain costs
C) The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
D) None of these

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_________ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

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Elogistics manage the transportation and storage of goods.

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Who are the primary users of ERP systems?


A) Sales, marketing, and customer service
B) Accounting, finance, logistics, and production
C) Customers, resellers, partners, suppliers, and distributors
D) All of these

Correct Answer

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What are several different types of software that sit between and provide connectivity for two or more software applications?


A) Enterprise systems
B) Enterprise application integration
C) Middleware
D) Enterprise application integration middleware

Correct Answer

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Which of the following represents sales force automation?


A) Helping an organization identify its customers across applications
B) Selling additional products or services to a customer
C) A system that automatically tracks all of the steps in the sales process
D) Selling larger products or services to a customer

Correct Answer

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Which of the following is an extended ERP component?


A) Business intelligence
B) Ebusiness
C) Customer relationship management
D) All of these

Correct Answer

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What connects the plans, methods, and tools aimed at integrating separate enterprise systems?


A) Enterprise systems
B) Enterprise application integration
C) Middleware
D) Enterprise application integration middleware

Correct Answer

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Cross-selling is selling _________ products or services to a customer.

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Plan, source, make, deliver, and return are the five basic supply chain management components.

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In the past, departments made decisions independent of each other.

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_________ technologies help organizations identify their customers across applications.

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The human resource component is one of the three most common _________ ERP components.

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A _________ system is a current or existing system that will become the base for upgrading or integrating with a new system.

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SCM, CRM, and ERP are all extended ERP components.

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List generator, ________ management, and cross-selling/up-selling are the three primary operational CRM technologies used in the marketing department.

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Which of the following is not an example of a primary enterprise system?


A) Supply chain management
B) Customer relationship management
C) Enterprise revenue planning
D) Enterprise resource planning

Correct Answer

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Who are the primary users of SCM systems?


A) Sales, marketing, and customer service
B) Accounting, finance, logistics, and production
C) Customers, resellers, partners, suppliers, and distributors
D) All of these

Correct Answer

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Which of the following metrics represents the time it takes to manufacture a product and deliver it to the retailer?


A) Back order
B) Inventory cycle time
C) Customer order cycle time
D) Inventory turnover

Correct Answer

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