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Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

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Question 61

True/False

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Team norms are informal standards that highlight a team's key values.

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Question 62

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Japan is considered to be a ________ context country and thus,Japanese businesspeople place importance on ________ communications.

A) high;both verbal and nonverbal
B) low;both verbal and nonverbal
C) high;explicit verbal
D) low;explicit verbal

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Question 63

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Office e-mails are a form of ________ communication.

Marcie's marketing team disagrees on the way to advertise a product based on their past experiences.However,all members are attempting to reconcile their differences to produce an effective marketing strategy.Marcie's team is experiencing ________ conflict.

Countries like the United States which tend to rely on explicit written and verbal messages are considered ________ cultures

Immediately after listening to a message,the average person can recall only half of it.

Polite listeners are attentive listeners.

An example of affective conflict is when teams reconcile differences to produce the best possible solution.

Diversity among team members often decrease the chances of conflict.

What are the advantages and drawbacks of virtual teams?

Kara's team is engaged in problem solving and appears focused on accomplishing tasks.Kara's team is likely in which stage?

Define team norm and provide an example.

Lilly's supervisor sends her an e-mail requesting updated financial figures as soon as possible.When Lilly interprets the message as meaning by the end of the day,she is decoding the message.

A team consists of a group of people with ________ skills and ________ are responsible and accountable for accomplishing team objectives.

All of the following are examples of formal communication EXCEPT:

Most company recruiters rank job performance more important than communication skills.

During the adjourning stage,team members celebrate by distributing plaques or awards.

Morgan works for an advertising agency and has presented her client with ideas for new commercials.After the presentation Morgan asks for ________ to determine if the clients correctly understood her message.

________ communication with customers should create goodwill and contribute to customer satisfaction.

Tamika's company uses open book management,where employees can visit the company intranet and look up financial performance,design standards,and photos of coworkers.This sharing of information will ________ in employee empowerment and will have ________ on product quality.