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Changing business processes with MIS outlines how to improve the three levels of business processes: operational, managerial, and strategic.From operational to strategic, what are the three major improvement strategies that the author describes?


A) automation - streamlining - reengineering
B) artificial intelligence - streamlining - reengineering
C) automation - workflow - reinvention
D) automation - consolidating - restructuring

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What is the primary goal of the As-Is process model?


A) to outline the process elements for the To-Be process
B) to create process choices for the As-Is process
C) to simplify, eliminate, and improve the To-Be process
D) to analyze the To-Be process elements

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Which represents the four main steps in the business process reengineering?


A) set project problem, study competition, create new products, and implement solution
B) set project scope, study competition, create new products, and implement solution
C) set project scope, study competition, create new processes, and implement solution
D) study competition, set project scope, create new processes, and implement solutions

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Which of the following is an incorrect enterprise view of information technology?


A) Processes are analytical for executives and transactional for analysts.
B) Granularity is coarse for executives and fine for analysts.
C) Processing is OLTP for executives and OLAP for analysts.
D) None of these are correct.

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A Business Process Model and Notation (BPMN) activity is used to control the flow of a process.

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A transaction processing system (TPS) is the basic business system that assists operational level analysts when making structured decisions.Which of the following is not an example of a TPS?


A) Target's internal company payroll system
B) Comfort Dental patient diagnosis system
C) First Bank's overall accounting system
D) Stewart Sport's order entry system

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Analytics is the science of fact-based decision making.

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Strategic planning is a customer-facing business process.

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What is a simplified representation or abstraction of reality?


A) model
B) metric
C) redundancy
D) sensitivity analysis

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A model is a simplified representation or abstraction of reality.

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What are strategic business processes?


A) dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions
B) semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements
C) static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes
D) None of these are correct.

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The manipulation of information to create business intelligence in support of strategic decision making is referred to as OLTP or online transaction processing.

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What includes the tasks, activities, and responsibilities required to execute each step in a business process?


A) workflow
B) swim lane
C) automation
D) streamlining

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Business process reengineering is the analysis and redesign of workflow within and between enterprises.

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Market share measures a firm's external performance relative to that of its competitors.Which of the following represents how a firm measures market share?


A) multiplying the firm's sales by the industries total sales
B) dividing the firm's sales by the total market sales for the entire industry
C) subtracting your competitors' sales from your total sales
D) subtracting the industries' total sales from the firm's total sales

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Sears department stores used to plant employees in competitors' stores to perform research and analysis.Recently the company implemented a system that can search competitor websites and provide comparisons of price, promotions, and availability and the system is saving time, money, and resources.What type of system did Sears implement?


A) shopping algorithm
B) shopping network
C) shopping logic
D) shopping bot

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Core processes are business processes, such as manufacturing goods, selling products, and providing services, that make up the primary activities in a value chain.

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Which of the following is an example of a critical success factor?


A) increase customer satisfaction
B) number of new customers
C) number of new products
D) percentage of employee turnover

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Visualization produces graphical displays of patterns and complex relationships in large amounts of data.

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What is the manipulation of information to create business intelligence in support of strategic decision making?


A) OLTP
B) OLAP
C) TPS
D) DSS

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