Question 1

Where would you find the suppliers' suppler in a typical supply chain?

Accepted Answer

A)  upstream
B)  downstream
C)  in the middle
D)  not on the supply chain

Question 2

What is middleware?

Accepted Answer

A)  the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources
B)  the integration of data from multiple sources, which provides a unified view of all data
C)  the translation of information between disparate systems
D)  packages commonly used applications together, reducing the time needed to integrate applications from multiple vendors

Question 3

Customer order cycle time is the agreed upon time between the purchase of a product and the delivery of the product.

Accepted Answer

A) True 
 B)False

Question 4

Materials management is the purchasing of goods and services to meet the needs of the supply chain.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not a valid way that a CRM system can collect information?

Accepted Answer

A)  accounting system
B)  order fulfillment system
C)  inventory system
D)  customer's personal computer

Question 6

What allows customers to use the web to find answers to their questions or solutions to their problems?

Accepted Answer

A)  contact center
B)  web-based self-service
C)  call scripting
D)  website personalization

Question 7

Call scripting systems offer a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Accepted Answer

A) True 
 B)False

Question 8

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following will help an organization maintain consistent business operations?

Accepted Answer

A)  Marketing, sales, and accounting departments decide to use the same vendor for a new system.
B)  Sales decides to implement a new system without considering other departments.
C)  A new office policy states that all managers can implement their own policies for purchasing supplies and materials.
D)  Marketing decides to save customer's email addresses in the marketing system, even though other organizational systems do not have this capability.

Question 10

3D printing is a process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model.

Accepted Answer

A) True 
 B)False

Question 11

What includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing?

Accepted Answer

A)  procurement
B)  logistics
C)  materials management
D)  bullwhip effect

Question 12

What automates each phase of the sales process, helping individual sales representatives coordinate and organize all of their accounts?

Accepted Answer

A)  sales management CRM systems
B)  contact management CRM systems
C)  opportunity management CRM systems
D)  All of these are correct.

Question 13

What is the integration of data from multiple sources, which provides a unified view of all data?

Accepted Answer

A)  backward integration
B)  application integration
C)  data integration
D)  forward integration

Question 14

Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm-such as marketing, sales, finance, manufacturing, and distribution-and between firms.

Accepted Answer

A) True 
 B)False

Question 15

Application integration is the integration of a company's existing management information systems.

Accepted Answer

A) True 
 B)False

Question 16

A supply chain execution system is the ability to view all areas up and down the supply chain.

Accepted Answer

A) True 
 B)False

Question 17

Click-to-talk functions allow customers to click on a button and talk with a representative via the Internet.

Accepted Answer

A) True 
 B)False

Question 18

What helps an organization identify its customers across applications?

Accepted Answer

A)  CRM reporting technologies
B)  CRM analyzing technologies
C)  CRM processing technologies
D)  CRM predicting technologies

Question 19

What is a process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model?

Accepted Answer

A)  3D Printing
B)  robotics
C)  drones
D)  RFID

Question 20

Which of the following questions can procurement help a company answer?

Accepted Answer

A)  What is the quickest way to deliver products to our customers?
B)  What is the optimal way to place items in the warehouse for picking and packing?
C)  What is the optimal path to an item in the warehouse?
D)  How can we guarantee that our raw materials meet production needs?

Exam 8: Enterprise Applications: Business Communications

What includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing?

Correct AnswerverifiedShow Answer

A supply chain execution system is the ability to view all areas up and down the supply chain.

Correct AnswerverifiedShow Answer

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Correct AnswerverifiedShow Answer

What is middleware?

Correct AnswerverifiedShow Answer

3D printing is a process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model.

Correct AnswerverifiedShow Answer

Which of the following is not a valid way that a CRM system can collect information?

Correct AnswerverifiedShow Answer

What is the integration of data from multiple sources, which provides a unified view of all data?

Correct AnswerverifiedShow Answer

Call scripting systems offer a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Correct AnswerverifiedShow Answer

What is a process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model?

Correct AnswerverifiedShow Answer

Customer order cycle time is the agreed upon time between the purchase of a product and the delivery of the product.

Correct AnswerverifiedShow Answer

Which of the following questions can procurement help a company answer?

Correct AnswerverifiedShow Answer

Where would you find the suppliers' suppler in a typical supply chain?

Correct AnswerverifiedShow Answer

What allows customers to use the web to find answers to their questions or solutions to their problems?

Correct AnswerverifiedShow Answer

Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm-such as marketing, sales, finance, manufacturing, and distribution-and between firms.

Correct AnswerverifiedShow Answer

What helps an organization identify its customers across applications?

Correct AnswerverifiedShow Answer

Click-to-talk functions allow customers to click on a button and talk with a representative via the Internet.

Correct AnswerverifiedShow Answer

What automates each phase of the sales process, helping individual sales representatives coordinate and organize all of their accounts?

Correct AnswerverifiedShow Answer

Application integration is the integration of a company's existing management information systems.

Correct AnswerverifiedShow Answer

Materials management is the purchasing of goods and services to meet the needs of the supply chain.

Correct AnswerverifiedShow Answer

Which of the following will help an organization maintain consistent business operations?

Correct AnswerverifiedShow Answer

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