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Exam 2: Managing Work Flows and Conducting Job Analysis

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Question 21

Multiple Choice

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Which of the following would most likely increase as a result of work simplification?

A) Costs
B) Turnover
C) Satisfaction
D) Skill variety

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Question 22

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A work arrangement that gives employees control over the reporting and ending times of their daily work schedules is known as:

A) work-life balance.
B) compressed workweek.
C) telecommuting.
D) flexible work hours.

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Question 23

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What should be included in the minimum qualifications section of a job description?

A written document that identifies, describes, and defines a job in terms of its duties, responsibilities, working conditions, and specifications is referred to as a(n)________.

Compare bureaucratic, flat, and boundaryless organizational designs. What business strategies and job design methods are appropriate for each type of structure?

Which of the following is a term used to describe one or several duties that identify and describe the major purpose for the job's existence?

Which of the following is a motivator, according to Herzberg?

Innovative firms typically benefit from job analyses that focus on worker characteristics instead of job characteristics.

Job analysis is helpful to HR professionals in performing which of the following tasks?

Which job analysis tool asks 194 questions and uses a five-point scale to determine which job elements are involved in performing a specific job?

Payroll, benefits administration, and applicant tracking are common uses for a firm's HRIS.

What type of team would work best in a situation where you expect only a part-time commitment from each member, where each member will work in a different city or state, and where rapid communication is important?

Additional Case 2.1 Benson Manufacturing is a young, small firm that makes computer components and peripherals for assemblers like Dell and Gateway. Benson's market share is highly volatile based on the entrance and exit of competitors into the market. Benson buys raw materials from several suppliers who also supply competitors. The firm has two layers of management between the CEO and the component maker on the line. The firm's CEO read a book about innovation and organizational change and now wants to look at what HR should do about reorganizing and changing staffing practices. The CEO wants to reduce costs in order to increase profit margins because he believes that margins will continue to shrink. While productivity and quality are largely functions of the machines used in the process, the CEO still wants to focus on motivating Benson employees. He wants to motivate them by increasing wages through a bonus program, improving working conditions, and providing job security. -Refer to Additional Case 2.1. Given the market demand for computer components, the best flexible work design to use would be:

Bureaucratic organizational structures are marked by:

Outsourcing HR activities typically increases control and decreases costs.

Which of the following is a true statement based on the work adjustment theory?

Gathering job information by personal interviews is the most effective and efficient method of performing job analysis.

Which type of organizational structure would be most appropriate for a company with a defender strategy?

What is the primary reason for training SMT members in many different technical areas?

A system used to collect, record, store, analyze, and retrieve data concerning an organization's human resources is referred to as a(n)________.