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Exam 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

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Question 1

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Describe how you can improve your networking skills.

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Even though there is some art and science to networking, the following tips can improve your networking competencies. Create a Positive Mindset. A negative attitude about networking is a roadblock to developing this competency. Pursue a more positive attitude by eliminating the thought that networking is a game. Networking is more enjoyable when it is driven by your authentic intention to develop genuine relationships, rather than being something required for getting a job. Strive to view networking as a vehicle to make more friends and connect with people with similar interests. This mindset is more likely to take you further with the relationship because it creates shared bonding rather than the pursuit of self-interests. When meeting someone from the first time, keep it light, look for common interests, and demonstrate "True" interest. Identify Your Career Goals. Before doing any networking, you need to be clear about your goals and plans. Establish a 5- to 10-year career goal and then develop a high-level action plan for accomplishing it. Network with a Purpose. Have a purpose for attending networking events. Do you want to reconnect with friends and acquaintances, or do you want to meet new people? What type of people do you want to meet? Look for people with common interests who can help you and people whom you can help. Research shows that networkers tend to spend the majority of their time with people they already know, so avoid putting pressure on yourself to meet strangers. Build Personal Connections. The key is to draw people into meaningful conversations. People will remember more about you if the conversation is meaningful and has some degree of emotionality. Be Mindful. It's worth emphasizing the need to be mindful when communicating with others. Try your best to avoid phubbing and FOMO. Maintain eye contact with those with whom you are conversing, and avoid the tendency to let wandering eyes survey the room for the next person you want to meet. That's an easy way to send the message that the person in front of you is not important. Follow Up. Be sure to follow up with those individuals you found particularly interesting or would like to see again. Use whatever medium of communication you deem relevant. While texting and e-mail are fast, we have had very positive experiences when we've written a handwritten note of appreciation.

Question 2

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Of the following, which medium is the LEAST rich?

A) e-mail
B) instant messaging on the Internet
C) flyer on a bulletin board
D) handwritten note
E) conference telephone call

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Question 3

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Brett was talking to a coworker in a meeting, and he wasn't listening when his supervisor announced work assignments. This situation is a(n) ________ barrier to communication.

When thieves use your name and good credit rating to get cash or buy things, they are engaging in

This question contains two parts; be sure to answer both. First, define the concept of media richness, explaining which forms of media are richer, which are less rich, and why. Next, suppose that you manage a local branch of the U.S. Post Office. You need to communicate three key pieces of information: (a) an annual performance appraisal for each of the employees at the branch, (2) an update regarding the sales of commemorative stamps to a regional manager, and (3) information regarding postage rate increases to the general public. Which type of media would you use for each of these three pieces of information?

Every time Kiersten's phone buzzed during a meeting, she would step out to either take the call or respond to the text. It did not seem to matter, if she was the one presenting at the time or just listening. She did not even seem to notice the eye rolls from the others or any of the other nonverbal cues. How would you describe Kiersten's behavior?

Rob told Tamara to get him a report "right away." Tamara was not sure what "right away" meant. This is an issue of

Who defines effective communication?

What should a meeting participant NOT do?

Which of the following is an example of empathetic communication?

Which of the following statements is NOT true about communication in the workplace?

Sylvie had many spelling and grammar mistakes in her report, some of which made the content difficult to understand. Sylvie's report is an example of poor encoding.

Which of the following is NOT a way in which nonverbal communication is expressed?

Formal channels of communication are typically faster than the grapevine.

Gina wanted to tell her employees about the seminar, but she put the flyer in a stack of papers and forgot about it until after the deadline, so none of her employees were able to sign up for the seminar. What type of barrier has occurred in this situation?

A manager who is instructing his employee about work tasks is communicating

The sun was shining directly into Luca's eyes, so he looked away and missed the coach's demonstration of a defensive technique. In this case, the sun acts as feedback in the communication process.

JJ was recently promoted to manager. Although he used to take advice from his peers, he seems no longer willing to listen to any input from them or his boss, and he is determined to run the project how he thinks best. Which personal barrier to communication is JJ exhibiting?

Which of the following indicates how official communications should be routed?

This question contains two parts; be sure to answer both. First, list at least four tips for handling a high volume of e-mail in a business setting. Next, suppose that you manage the back office of a car dealership. Explain how you would implement these tips in your office setting.