Question 1

Insufficient capacity will result in ______.

Accepted Answer

A)  additional costs of idle resources
B)  poor service quality
C)  customer satisfaction
D)  higher response rate

Question 2

_______ in customer service refers to making the product or service available when and where the customer wants it.

Accepted Answer

A)  Comfort
B)  Delivery
C)  Convenience
D)  Time

Question 3

Which of the following is NOT an approach to reduce the inaccuracy of forecasts?

Accepted Answer

A)  Collaborative forecasting between the company,its customers,and suppliers.
B)  Acceleration of the forecasting process to reduce errors.
C)  Analyzing the buying capacity of customers.
D)  Focusing on the forecasting methods that will include all relevant factors. C

Question 4

The difference between manufacturing and service industry is that ______

Accepted Answer

A)  demand cannot be short term in service industry
B)  demand cannot be seasonal in manufacturing
C)  services cannot be inventoried to satisfy demand
D)  demand cannot be long term in service industry

Question 5

Which of the following is a customer service measure of time?

Accepted Answer

A)  order fulfillment
B)  customer complaints
C)  on-time deliveries
D)  response times to emergency situations

Question 6

Demand planning has a ______ time horizon,while managing consumer demand focuses on the ______.

Accepted Answer

A)  long-term,short term
B)  short-term,long term
C)  short-term,short term
D)  long-term,long term

Question 7

CPFR in forecasting stands for ______.

Accepted Answer

A)  combined planning forecasting and replenishment
B)  collaborative planning forecasting and replenishment
C)  continuous planning forecasting and replenishment
D)  customer planning forecasting and replenishment B

Question 8

Operational decisions,including inventory planning and control,and inbound/outbound transportation,are the focus of ______.

Accepted Answer

A)  intermediate-term demand planning decisions
B)  long-term demand planning decisions
C)  short-term demand planning decisions
D)  prolonged demand planning decisions C

Question 9

Which of the following statements is applicable to demand management activities in finance?

Accepted Answer

A)  influences capital investments
B)  impacts new product introductions
C)  influences supply chain design
D)  determines employee head count and overtime for current workers

Question 10

Capacity constraints in the service industry can take the form of ______

Accepted Answer

A)  shortage of customer orders
B)  shortage of skilled workers
C)  excess capacity
D)  idle resources

Question 11

The tasks during the ______ phase of the CPFR include exception management and performance assessment.

Accepted Answer

A)  analysis
B)  strategy and planning
C)  execution
D)  demand and supply management

Question 12

Which of the following is FALSE about services demand management?

Accepted Answer

A)  Services cannot be inventoried to satisfy demand at a later date.
B)  Demand fluctuations can be short term or long term.
C)  Demand in services is generally not fluctuating.
D)  Capacity constraints in services can take the form of a shortage of skilled workers.

Question 13

Which of the following is false about global demand management?

Accepted Answer

A)  Local suppliers have shorter lead times.
B)  Its primary challenge is ensuring that inventories are readily available.
C)  Global suppliers have shorter lead times.
D)  Global demand volatility affects a company's upstream suppliers.

Question 14

______ aim to guarantee that the firm can fulfill customer orders and has adequate stocks of inventory.

Accepted Answer

A)  Intermediate-term demand planning decisions
B)  Long-term demand planning decisions
C)  Short-term demand planning decisions
D)  Immediate-demand planning decisions

Question 15

The time horizon for making intermediate-term demand planning decisions is ______.

Accepted Answer

A)  3 months to 6 months
B)  3 months to 3 years
C)  10 years
D)  3 months or less

Question 16

Which of the following statements is false about global demand volatility?

Accepted Answer

A)  When a company cancels its order during periods of demand downturn,the suppliers are left with inventories for which demand no longer exists.
B)  When the company increases its order during periods of demand upswings,it takes a long time to get the goods through the supply chain due to longer lead times.
C)  When demand for a product softens,companies can easily cancel orders with distant suppliers as compared to local suppliers.
D)  When demand for a product increases,companies can place new orders with local suppliers with more assurance that it will be delivered on time.

Question 17

Inaccurate demand planning or poor demand management can lead to ______.

Accepted Answer

A)  an increase in employment levels
B)  idle/unwanted capacity
C)  reduction in employee absenteeism rate
D)  poor employee morale

Question 18

Which one of the following statements is true about demand management activities?

Accepted Answer

A)  Demand management influences new product introductions and product portfolio planning.
B)  Demand management has high impact on compliance requirements.
C)  Demand management can reduce potential for ISO certification.
D)  Poor demand management increases the need for product quality.

Question 19

In which phase of CPFR do the buyers and sellers develop a joint business plan that identifies significant events such as marketing promotions or inventory policy changes that could affect supply and demand?

Accepted Answer

A)  analysis
B)  strategy and planning
C)  execution
D)  demand and supply management

Question 20

During which phase of the CPFR do the buyers and sellers establish common business goals and define the responses to events that cause supply chain disruptions?

Accepted Answer

A)  analysis
B)  strategy and planning
C)  execution
D)  demand and supply management

Exam 15: Demand Management and Customer Service

Insufficient capacity will result in ______.

Correct AnswerverifiedShow Answer

_______ in customer service refers to making the product or service available when and where the customer wants it.

Correct AnswerverifiedShow Answer

Which of the following is NOT an approach to reduce the inaccuracy of forecasts?

Correct AnswerverifiedC

The difference between manufacturing and service industry is that ______

Correct AnswerverifiedShow Answer

Which of the following is a customer service measure of time?

Correct AnswerverifiedShow Answer

Demand planning has a ______ time horizon,while managing consumer demand focuses on the ______.

Correct AnswerverifiedShow Answer

CPFR in forecasting stands for ______.

Correct AnswerverifiedB

Operational decisions,including inventory planning and control,and inbound/outbound transportation,are the focus of ______.

Correct AnswerverifiedC

Which of the following statements is applicable to demand management activities in finance?

Correct AnswerverifiedShow Answer

Capacity constraints in the service industry can take the form of ______

Correct AnswerverifiedShow Answer

The tasks during the ______ phase of the CPFR include exception management and performance assessment.

Correct AnswerverifiedShow Answer

Which of the following is FALSE about services demand management?

Correct AnswerverifiedShow Answer

Which of the following is false about global demand management?

Correct AnswerverifiedShow Answer

______ aim to guarantee that the firm can fulfill customer orders and has adequate stocks of inventory.

Correct AnswerverifiedShow Answer

The time horizon for making intermediate-term demand planning decisions is ______.

Correct AnswerverifiedShow Answer

Which of the following statements is false about global demand volatility?

Correct AnswerverifiedShow Answer

Inaccurate demand planning or poor demand management can lead to ______.

Correct AnswerverifiedShow Answer

Which one of the following statements is true about demand management activities?

Correct AnswerverifiedShow Answer

In which phase of CPFR do the buyers and sellers develop a joint business plan that identifies significant events such as marketing promotions or inventory policy changes that could affect supply and demand?

Correct AnswerverifiedShow Answer

During which phase of the CPFR do the buyers and sellers establish common business goals and define the responses to events that cause supply chain disruptions?

Correct AnswerverifiedShow Answer

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C

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Demand planning has a time horizon,while managing consumer demand focuses on the .

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B

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C

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