Question 1

Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?

Accepted Answer

A)   Operations scheduling
B)   Performance analysis
C)   Value-added analysis
D)   Methods improvement
E)   Quality ownership

Question 2

A company should select the same kind of production used by most of its competitors.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following identifies the process of determining which outside firm will provide service and materials for the production process?

Accepted Answer

A)   Materials management
B)   Purchasing
C)   Inventory control
D)   Inventories of information
E)   Supplier selection

Question 4

Which term refers to the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services?

Accepted Answer

A)   Outsourcing
B)   Reengineering
C)   Controlling
D)   Scheduling
E)   Warehousing

Question 5

Which type of utility is created when a company makes products available where consumers want them?

Accepted Answer

A)   Time
B)   Place
C)   Possession
D)   Form
E)   Operations

Question 6

Which of the following is a scheduling tool that breaks down large projects into steps to be performed and specifies the time required to perform each one?

Accepted Answer

A)   Myers graphic
B)   Critical path chart
C)   Gantt chart
D)   Process analysis graph
E)   Master schedule

Question 7

Explain time,place,and form utility and provide an example of each.

Accepted Answer

Time utility is created when a company m...

Question 8

Which of the following breaks large tasks down to a series of smaller steps and includes all activities to successfully perform the task?

Accepted Answer

A)   Master schedule
B)   Coordination schedule
C)   Gantt chart
D)   Detailed schedule
E)   PERT chart

Question 9

When a company shares information to improve the overall flow through a system composed of companies working together,it is engaging in which of the following?

Accepted Answer

A)   Distribution chain management
B)   Total quality management
C)   Supply chain management
D)   Service channel analysis
E)   Supplier selection analysis

Question 10

Quality improvement teams are groups of employees from various work areas who define,analyze,and solve common production problems.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following would be used to provide coordination for completing large-scale projects?

Accepted Answer

A)   Master schedule
B)   Detailed schedules
C)   Staff schedules
D)   Project schedules
E)   Coordination schedules

Question 12

A value chain includes an entire network of firms,beginning with suppliers and ending when production is complete.

Accepted Answer

A) True 
 B)False

Question 13

Which term refers to collaborative groups of employees from various work areas who meet regularly to define,analyze,and solve common production problems?

Accepted Answer

A)   Quality improvement teams
B)   Quality assurance teams
C)   Quality control teams
D)   Quality evaluation teams
E)   Quality review teams

Question 14

When a firm produces goods for mass consumption,what type of goods production method is generally used?

Accepted Answer

A)   High-contact systems
B)   Make-to-order
C)   Layout planning
D)   Low-contact systems
E)   Make-to-stock

Question 15

Differentiate between high- and low-contact processes.Give an example of each.

Accepted Answer

Processes may be classified according to...

Question 16

Which material management process describes the movement of finished goods from a business to the customer?

Accepted Answer

A)   Procurement
B)   Purchasing
C)   Inventory control
D)   Transportation
E)   Warehousing

Question 17

Which type of system is designed for smooth production flow to avoid inefficiencies,eliminate unnecessary inventories,and continuously improve production processes?

Accepted Answer

A)   Quality system
B)   Lean system
C)   Managed system
D)   Production system
E)   Flexible system

Question 18

Consistency refers to which of the following?

Accepted Answer

A)   The principle that quality belongs to each person who creates it while performing a job
B)   The sameness of product quality from unit to unit
C)   The sum of all activities involved in getting high-quality products into the marketplace
D)   The process by which a company analyzes a competitor's products to identify desirable improvements
E)   Providing value by making products available where customers want them

Question 19

Describe the five most commonly used tools for TQM.

Accepted Answer

The most commonly used tools for TQM are...

Question 20

Which of the following supports a business strategy that incorporates the key operational capability of flexibility?

Accepted Answer

A)   Maintaining excess production capability
B)   Reducing labor and shelving costs
C)   Having high quality standards for suppliers
D)   Utilizing specialized, automated equipment for consistent product buildup
E)   Using electronic tools to improve customer communications

Exam 7: Operations Management and Quality

Consistency refers to which of the following?

Correct AnswerverifiedShow Answer

Differentiate between high- and low-contact processes.Give an example of each.

Correct AnswerverifiedProcesses may be classified according to...View AnswerShow Answer

Explain time,place,and form utility and provide an example of each.

Correct AnswerverifiedTime utility is created when a company m...View AnswerShow Answer

When a firm produces goods for mass consumption,what type of goods production method is generally used?

Correct AnswerverifiedShow Answer

Quality improvement teams are groups of employees from various work areas who define,analyze,and solve common production problems.

Correct AnswerverifiedShow Answer

Describe the five most commonly used tools for TQM.

Correct AnswerverifiedThe most commonly used tools for TQM are...View AnswerShow Answer

A value chain includes an entire network of firms,beginning with suppliers and ending when production is complete.

Correct AnswerverifiedShow Answer

Which type of system is designed for smooth production flow to avoid inefficiencies,eliminate unnecessary inventories,and continuously improve production processes?

Correct AnswerverifiedShow Answer

Which of the following would be used to provide coordination for completing large-scale projects?

Correct AnswerverifiedShow Answer

Which of the following identifies the process of determining which outside firm will provide service and materials for the production process?

Correct AnswerverifiedShow Answer

Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?

Correct AnswerverifiedShow Answer

A company should select the same kind of production used by most of its competitors.

Correct AnswerverifiedShow Answer

Which of the following breaks large tasks down to a series of smaller steps and includes all activities to successfully perform the task?

Correct AnswerverifiedShow Answer

When a company shares information to improve the overall flow through a system composed of companies working together,it is engaging in which of the following?

Correct AnswerverifiedShow Answer

Which term refers to the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services?

Correct AnswerverifiedShow Answer

Which type of utility is created when a company makes products available where consumers want them?

Correct AnswerverifiedShow Answer

Which of the following is a scheduling tool that breaks down large projects into steps to be performed and specifies the time required to perform each one?

Correct AnswerverifiedShow Answer

Which term refers to collaborative groups of employees from various work areas who meet regularly to define,analyze,and solve common production problems?

Correct AnswerverifiedShow Answer

Which material management process describes the movement of finished goods from a business to the customer?

Correct AnswerverifiedShow Answer

Which of the following supports a business strategy that incorporates the key operational capability of flexibility?

Correct AnswerverifiedShow Answer

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Processes may be classified according to...
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Time utility is created when a company m...
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The most commonly used tools for TQM are...
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